Missing one material from Mobile Client

Hello
We are running CRM 4.0 and Mobile 4.0 and one of the laptops is missing a material number from its local database. Other laptops have the material and I can see the material online. Is it possible to push the material number from the CDB to this one site. I did try creating a request under Synchronize and ran it but that also goes to everyones out bound queue and it did not solve the issue.
Thanks for the help.
David Humphrey
Functional BA CRM Middleware

Hi,
first you should check whether there is some inconsistency in the lookup
table for products. For this please check table PASRRL (e.g.
/1CRMG0/CGPASRRL or /1CRMGC/HTPASRRL, depends from your template) whether
there is an entry for the particular site and product.
These entries are created when assigning a subscription to sites.
If not (anymore) then also a request or an extract doesn't have any effect.
Normally in this case it helps to de-assign the product subscription from
the site, wait until R&R (Tx smohqeue) has been finished and then re-assign
it again. Of course this is not practicable with a large material master.
Therefore what you can do is to try to create a similar product subscription
based on the same publication and the same criteria value and assign it to
the particular site. What the system will do then is analyzing the related
products and comparing with the entries in the lookup table mentioned above.
This will result finally in extracting and sending of only the missing
product to the site but not of the complete material master.
Regards,
Wolfhard

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