Missing online archive in Outlook, OK in OWA

We have Exchange 2010 SP2 and Office 2010 Pro Plus clients.
One user can't see his online archive in Outlook but can if he logs into OWA.
I have recreated his Outlook profile, logged in as him on other computers and have the same problem.
Would be grateful for any advise/ideas
thanks

Outlook 2010 which are licensed at the correct level natively support the online archive.
http://office.microsoft.com/en-us/outlook-help/license-requirements-for-personal-archive-and-retention-policies-HA102576659.aspx
Outlook 2007 did not initially and needed a hotfix.
Are you 100% that this is pro plus ?
And check the AutoD response for the additional XML at the bottom of the response for the additional mailbox.
Cheers,
Rhoderick
Microsoft Senior Exchange PFE
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Online Archives for Outlook 2013 do not appear in Outlook 2013 running on Terminal Server

Hello,
We are currently attempting to get our users away from using PST files and instead use the Personal Online Archive feature but have come across a problem
Environment
Windows 2008 R2 Remote Desktop Services (Terminal Server)
Office 2013
Citrix 6.5 XenApp
So on the Exchange side I went through the steps of setting up my PST use as a guinea pig for testing. I was able to setup the Archive database, enable archiving on my mailbox, and import my PST into the Archive database.
I then opened Outlook 2013 on my stand-alone PC and there was my Online Archive. Great!
I then double checked and also saw it on the OWA site on the Exchange server. Super!
I finally logged into our RDS (Terminal) server and opened Outlook 2013 there. But the Online archive was not there. Hmmm..
I did some researching and this article about Outlook 2010 suggested it was a permission issue:
http://social.technet.microsoft.com/Forums/office/en-US/1e8d5d4b-e26b-4be6-b646-eb6e796c6295/exchange-2010-mail-archive-missing-in-outlook-2010-shows-in-owa?forum=outlook
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I also don't think it's a licensing issue because the license I have on my stand-alone PC is the same volume license keys (MAK) as on my Terminal Server.
Soo... I'm a bit stuck and was hoping for some help. I can't proceed with migrating other PST files to the online archive until I get this resolved.
Thanks

Hi,
In theory,
Outlook reads the
msExchDelegateLink attribute of the user in AD to display the additional mailbox (Online Archive folder).
Since the standalone client can display the archive mailbox properly, it seems this attribute is available in AD. I suspect the issue locates on the way that the terminal
clients access the server. I suggest we check whether the client has properly permission to connect to AD when accessing remotely.
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support

Online Archives in Outlook 2010 disappeared after Exchange 2010 SP3 upgrade

I have Exchange 2010 and noticed it has never been updated since having it in production for 3 years now. So I downloaded SP3 and installed it after hours. After the install was complete, rollups 5,6,7, showed up in Windows Update so I installed those too.
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Online Archive only visible in Outlook 2010 after OWA logon

Dear.
We implemented Exchange 2010 native archiving. We created our own retention policies, applied them to the mailboxes and archiving started successfully exactly as we want it.
We’re using Outlook 2010 clients with both: cached and non-cached mode. The strange thing is that for the online archive to be visible in outlook, the user needs to logon to OWA
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Thanks for the feedback.
Regards.
Peter
Peter Van Keymeulen, IT Infrastructure Solution Architect, www.edeconsulting.be

Hi,
I'm glad you've solved the problem!
Thanks for you feedback!
Niko Cheng
TechNet Community Support

Exchange 2010's "Online Archive" doesn't appear in Outlook 2010

Hi,
I recently installed Exchange 2010, and all is working fine but the online archive feature.
I activated it for 2 of my users, it appears correctly in OWA, but doesn't appear in Outlook 2010 (Tech Preview).
What I am missing ? The only howtos I found state that you only have to setup Outlook, and the main mailbox + the online archive will appear... But I just have the main mailbox.
If you've an idea... :)

I did some testing on this whole Personal Archive thing as even when using a new version and new license key the archive wasn’t showing in Outlook 2010 (yet was showing in OWA).
So I setup two machines (VMs) running Windows 7 Ultimate.
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Installed Office 2010 Professional Plus download from TechNet (the iso image with both x86 and x64 versions on it).
Installed the lastest Office updates published via MS Update.
Used the same license key for both installs of Office.
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When the machines are not in a domain the archive doesn’t show in Outlook (both x86 and x64).
Pop the machines into the same AD domain as the Exchange server and hey presto the archive shows on both Outlook versions (x86 and x64).
Just to check things I removed them from the domain - archive folder missing again.
Re-added back to domain - archive folder shows.
It seems for the TechNet version anyhow the machine should be in a domain.
I can’t comment on other versions/license keys.
Regards

Outlook Online Archive Requesting for Authentication

I am currently performing a migration from Exchange 2010 to Exchange 2013. For the new Exchange 2013 environment I have 3 servers. Two servers are in the main site and one in the disaster site. The first server in the main site and the one in the
disaster site have both the mailbox and client access role and a set up in a DAG. The second server at the main site is to be used to host archive mailboxes for users and has only the mailbox role installed. The 2010 setup is also similar just that all the
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and after entering the credentials is still unable to access it. However, the same user can access the online archive when they use OWA.

Hi Mavis,
It keeps prompting the password again and again.
The Test E-mail AutoConfiguration looks normal. Proxy authentication is also set to NTLM like in the screenshot above. The only observation is when I try to expand the Online Archive and i look at the Connection Status I see the guid of the user's archive mailbox
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Online archive e-mail missing

Hi, I have encounter problem with a users online archiving email missing from Exchange 2010 Sp1
We have received over 10 complained all their online archive mail are missing the only archived e-mail they can see is after April 2013
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Hi,
Probably you can restore the archived archive mailbox by referring to the following thread if you have backups:
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Simon Wu
TechNet Community Support

Outlook 2013 - Online Archive folders do not remember expand / collapse

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Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.
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Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Hi, I have quite an alarming problem with a users online archiving setup in exchange 2010 SP1.
I have online archiving setup for a relatively small group of users. Its working fine for everyone except 1 - everyone has email moved to the archive after 2 years.
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Hi,
It is so strange that there is no Inbox and Sent Items folder in a user’s online archive mailbox. Please check whether there are no older than 2 years emails in Inbox and Sent items folders.
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Hi!
Outlook 2013 professional plus was working perfectly weeks ago, then out of nowhere new profiles doesn't have visible in Outlook the online archive and the shared mailboxes, however it
shows up in OWA.
It was given full permission for those users with no results, online archive is enabled, profiles were already deleted and recriated.
The older profiles work perfectly.
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Regards

Hi,
According to my known, this issue could be caused by Outlook cannot reach SCP so cannot get autodiscover.xml.Issue with creating folders caused by missing on TS following registry entry:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0\Outlook\Namespaces\{0006F017-0000-0000-C000-000000000046}\FolderTypes
Could you please check it?

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We have exchange 2010 SP3 Rollup 7 and we utilized Online Archive of Mailbox. Each user has 2 GB of Archive Quota and 1.5 GB of Archive Warning Quota. Users don't receive any warning alert if they exceeds Archive Warning Quota. I suspect this is default
behavior in Exchange 2010.
Is there any change in this behavior in Exchange 2013 ?
Regards, Sourabh Kumar Jha | Please mark it as an answer if it solves your problem or vote as helpful if you like it. |

Does user receive warning message via OWA?
Ans. - No
How do you set the Archive Quota and Warning Quota?
Ans. - It's
the same way you have mentioned, We have archivequota of 2 GB and ArchiveWarningQuota of 1.8 GB.
Generally, Warning Quota Alert works well, I find a blog on mailbox quota trouleshooting for your reference, hope it is helpful.
Ans. - Have you seen any archive warning quota email, I don't find any sample email
or reference for the same. Could you try to reproduce if you have any testing environment.
Mailbox Quota in Outlook 2010 - general information and troubleshooting
tips
Ans. - Information
in outlook shows correct, I'm concerned because user's do not receive alert when they exceed their archive warning quota.
Regards, Sourabh Kumar Jha | Please mark it as an answer if it solves your problem or vote as helpful if you like it. |

Online Archive Search Does Not Search Folders

Outlook 2010 (14.0.7113.5000) SP2 MSO (14.0.7140.5002). We have multiple user that can search the archive and get results, but if the mail item is in a folder in the online archive it will not find it. Seems to be the same situation on OWA. Any guidance
or help would be appreciated.

Hi,
What’s you Exchange server version? Please confirm if the issue happens to all users when searching the Online Archive folder in both OWA and Outlook client.
If that is the case, the issue may be related to the Search feature in Exchange server. Please restart
the Microsoft Exchange Search Service or rebuild the Full-Text Index Catalog to have a try:
http://technet.microsoft.com/en-us/library/aa995966(v=exchg.80).aspx
If it doesn’t work, please collect more event log and ask a question in Exchange forum for further troubleshooting.
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Winnie Liang
TechNet Community Support

Exchange 2010 Enterprise - Online Archive not visible in office 2013 professional plus and mailbox shared

Hi!
Outlook 2013 professional plus was working perfectly weeks ago, then out of nowhere new profiles doesn't have visible in Outlook the online archive and the shared mailboxes, however it shows up in OWA.
It was given full permission for those users with no results, online archive is enabled, profiles were already deleted and recriated.
The older profiles work perfectly.
We have the services ActiveSync, Autodiscover, Outlook Anywhere, OWA and they're all working with no errors.
Regards
Tiago Barradas

Hi Tiago,
From your description, OWA works work, so your Exchange server is ok.
I recommend you check the following thing for troubleshooting:
Please configure a mail profile with another user who has an Online Archive on that machine and check the result. If it works well, there is something with the problematic mailbox. If the issue persists, the issue is related to your Outlook.
Hope it helps.
Best regards,
Amy
Amy Wang
TechNet Community Support

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Hi,
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I recommend that you post this in the Office 365 Exchange Online Forum:
http://community.office365.com/en-us/forums/158.aspx
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Missing online archive in Outlook, OK in OWA

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