Missing Online Number

I have had a subscription to Skype for some years, which included a SkypeIn / Online number. I have recently noticed the number does not work and is missing from my profile.
I have been continuously paying the subscription so there is no excuse for cancelling it or it not being there.
I can see an option to get a new number, but there is no way of retrieving my old one. I can see other people here have had this problem but I can't see a way of getting my number back nor a way of contacting Skype about it.
I paid the subscription deliberately to keep my number so this is very annoying.

even we are facing trouble with the online number. we tend to miss calls from the number. Can anyone suggest a solution
Ferryman wrote:
I have had a subscription to Skype for some years, which included a SkypeIn / Online number. I have recently noticed the number does not work and is missing from my profile.
I have been continuously paying the subscription so there is no excuse for cancelling it or it not being there.
I can see an option to get a new number, but there is no way of retrieving my old one. I can see other people here have had this problem but I can't see a way of getting my number back nor a way of contacting Skype about it.
I paid the subscription deliberately to keep my number so this is very annoying.

Similar Messages

My Online number does not ring

I keep getting told by people that they are ringing my number and it just rings out.
I dont get a notification on my pc or a missed call logged.
This does not happen all the time, but frankly once is more than enough.
I would like to contact Skype directly about this, but can't see how - has anyone else had this problem?
Is there something I can do/check to see if its my end?
Thx for your time.
Steve

I have had a Skype online telephone number for over two years. However, within the last two months, I have been having a similar problem as SteveCl, as when someone calls my Skype telephone number my Skype does not ring intermittently.
In addition, I use Google Voice, which allows someone to call my Google Voice telephone number, which will then automatically ring all of the telephones that I have associated with this service. For example, if someone calls my Google Voice number, my landline, cell phone, MagicJack, and Skype telephone lines (should) ring. My landline, cell phone, and MagicJack all ring consistently when someone calls my Google Voice telephone number. However, Skype rings intermittently, at least in the last two months.
Until recently, my Skype online number rang consistently when someone called it. This problem has only manifested itself within the last two months. Making the problem even more puzzling is that sometimes my Skype online number will ring through while other times it will not. For example, on March 24, 2012, it worked; however, on March 25, it does not work. Sometimes Skype will not ring through at 3 p.m. but will ring through at 3:30 p.m.; as I said, this is very intermittent. I have the most recent version of the Skype software installed. Skype is configured to allow calls to my Skype number from anyone. I have not changed this setting.
I can use Skype to call out to telephone numbers or other Skype users without a problem. In addition, I have not noticed any problems when Skype users call me; Skype on my ends rings through in this case. Skype-to-telephone and Skype-to-Skype calls are usually good quality, so my Internet connection should not be influencing this issue.
I would also like to contact Skype directly about this issue. If anyone knows how, please let me know.

Online number

I purchased an online number to replace my normal landline, and it is not working after a day, I was not asked to verify it, the system said it would be up and running immediatly, I ring the number from a land line, it rings once then goes into an engaged tone, have I missed some part of the setup.
Solved!
Go to Solution.

@luap2007
Online Number enables you to receive calls, but it doesn't include outgoing calls: https://support.skype.com/en/faq/FA331/What-is-an-Online-Number
If you wish to forward incoming calls to mobile numbers then you also need Skype Credit or a subscription.
Subscriptions: http://www.skype.com/go/subscriptions
With Skype Credit you will be charged based on these rates: http://www.skype.com/intl/en/prices/payg-rates/
Important: If you decide to purchase a subscription then make sure you choose the one that includes mobile numbers and if you purchase subscription first then on Online Number payment you will get discount. (3months 33% and 12months 50%)
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

RTX 4088 not ringing when called using online numb...

I have read a lot of posts some with solutions( that don't work) and others stating that this is a known skype issue.
Firstly i have just bought my second cordless phone, RTX 4088, nice phone but wont ring when anyone rings me on my online number. This is hit and miss, works some days others not. Actually doesn't work most of the time.
I had a long chat with skype support and did as a another post suggested deleted an xml file, changed some settings and sat about for 5 minutes, this didn't work.
I did get it to work by doing a full reset on the phone, this fixed it temporarily. 15minutes later.
RTX support is useless, they said contact skype and skype said contact them....
I am pissed at skype over this, no public notice that this is a bug and no real solution. Online numbers are pointless if your phone wont ring when someone calls. You may as well buy a €6 corded phone and leave your computer on because thats the only calls i can receive. Dont spend th €90 euro for a fancy phone that just answers skype to skype calls.
Skype please fix this bug and stop giving us the run around.....

Hi, rpardz,
Have you reported this issue to Skype Customer Service? If not, please do! I recommend including your order number and date you placed your order. Here is a link to the information on how to contact Skype Customer Service: https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Online Number is already being used by some other ...

Hi,
I have bought an online number yesterday 19th June, and after the subscription got activated, I got to know that this number is already in use with some other company. When I dial the same skype online number it rings in some other company's call center.
Kindly help.
Regards,
Deepanshu Dhawan

it seems that skype messed up numbers somehow. i have online UK number and I'm getting 5-10 call everyday from different german numbers who have missed calls from me. of course i've never called them

Online number has not been available

For the past couple of days my online number is not available. There is an automated voice saying that there is a high volume of calls to this number or that the number is busy ....
Any suggestion?

richardbirch wrote:
Dialed the number as you suggested and it is giving me someone else's landline number - not ours.
So next course of action is...?
Report it to BT as a crossed line, at tell them the phone number of the line you are crossed with.
Ask for a free divert to a mobile, if you have one, so you will not miss any calls.
Keep a check on your bill, and note any calls which may have been made on your normal line.
The BT line test will not show a fault, because your real line would be connected to someone else.
An Openreach Field Technician will be needed to fix the fault, but its going to be external to your house, unless you have more that one line, and you are plugged into the wrong one.
This can happen if someone had a cable service, which would end up with two phone master sockets.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Lost my online number? Where is it?

I've used my Skype Online Numer for my business for years and now it is no longer connected to my Skype profile. How do I retrieve it? I may have miss a subscription payment and then it disappeared. HELP??????

your Online Number should be reserved for you for a period of 90 days after the service ended
Regards,
Neil

Buy Online Number, but I always get stranger calli...

Hi Pro,
Once, I bought the Online Number, but there are some strange missing callings to my Online Number. When I call back via missing call number, they said they didn't call my Online Number... ???
What is the problem and I felt very bad to use Online Number, and it was useless !!!!!!
How to resolve the problem.. please some SKYPE PRO advise.
Thanks.

uninstall.
download from prodesigntools.com.
if you follow all 7 steps you can directly download a trial here: New Adobe Lightroom 6 (CC) Direct Download Links – Free Trials | ProDesignTools
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

Calling Online number with Mac and iPhone running ...

I'm running V5.3.0.1093 on OSx Lion, I have the latest version running on my iPhone4, when I call my online number from a landline both the Mac and iPhone ring, if I answer the call on my Mac the iPhone continues to ring until the end of the call.
This only happens when the Skype app is running in the background on the iPhone, I also get a missed called notification on the iPhone. The is very annoying as I can't mute the ring or adjust the volume, the mute button and volume control on the phone is rendered useless!!
Thanks.

My response might not make you very happy but it is what it is, firstly the call forwarding works by your skype phone calling you and directing the call. Meaning you are getting a call from skype not the original phone meaning you cannot get caller ID. Second Your skype VM only works when the call is unanswered and if your mobiles VM answers it is not unanswered. It is approximately the same effect though except mobile VM costs money and skypes does not.

Missing serial number, help!

I have contact Adobe support, now three different times....and have had no help whatsoever.
While in college, I purchased Adobe CS 5 (education) in 2010. At the time, they required you to contact them in regards to your serial number, which I did. I installed the programs, and all worked quite well. Two months ago, my hard drive crashed and I had to install a new hard drive causing me to reinstall CS. However, I had apparently lost my serial numbers for the programs---yet, I STILL have the original box, my PROOF OF PURCHASE, shipment information, etc. However, Adobe is telling me that because I didn't originally register the products online (I did not have internet access at my apartment) and that they aren't tied to an adobe ID, I can't obtain the serial numbers. This is ridiculous. I have all of the needed documentation to prove that I purchased these programs---I've also been through chat, twice. It doesn't work.
I really don't know what to do anymore, but I'd love some help. I can't afford to purchase these programs again.
Amanda

If you have the discs they would normally come with a serial number on the disc case. Unfortunately, the Adobe support people you were talking to are the only people that have any ability to help when it comes to resolving a missing serial number issue.

Incoming online number / Skype-to-Skype connection...

Whever I get an incoming call I frantically click on the green button but I can never connect. I have divert to my mobile and the caller waits perhaps only three times in ten for the diverted call to connect. Firstly that is costing me money and secondly I am missing calls from anything with a withheld number (which is usually someone trying to sell me something.
I have no problem making outgoing calls.
Any ideas and suggestions anyone please?
I am running Windows 7 with 4Gb RAM. I am using the computer's built-in speakers.
Skype v.5.5.0.124

Hi there, I have just registered for an online number and activated call forwarding but my problem is i cannot transfer calls to different users even though the option is available for me to add the number and transfer the call.
When I transfer the call it just rings back to my own account number. Is there a solution to this? Suggestions and ideas please

Can two people access the same online number at th...

Me and my dad share the same online number for friends and colleagues to call us, but it seems that the calls that come through to me are ad-hoc whilst my dad gets every call on his system. I just wondered if this is because 2 systems are trying to access the same online number?
Thanks

Enter the SN where?

How can I move an online number from one Skype acc...

I managed to get an online number but bought it for the wrong Skype account - is there any way I can get it transferred across to a different Skype account?

It's not possible to transfer products from one account to another. But you can request a refund and purchase a new number for the correct account.
https://support.skype.com/en-gb/faq/FA297/How-do-I-request-a-refund

My Online number seems to have disappeared Help

I have an online skype Uk number but in the last couple of days people have told me they get a message saying to say it is not a valid number. I tried myself calling my UK online number from Italy and got a message to say the area code is not valid (0115 code)
Can someone tell me what's happening to my online number?
Can someone give an email address to contact customer service to resolve this issue, (please don't give me the usual links to skype FAQ that lead to nothing, even going through all the rubbish when I actaully type in the query it doesn't give me an option to submit the email) as I have paid for an online number that as far as I am aware is still a valid as I have received no notification that is due to expire. I just want I direct email address to customer service.
Why is it that people with no payment plan have no longer acess to the online chat support?
Yours truley
very annoyed & looking for an alterantive to skype

can I have a reply Can I have a direct email address for customer service

Online Number isn't showing up on people's caller ...

Is there any way to fix this? My online number works because I recently paid for it and it expires May 20.
I know the number works because when I call myself, it rings but displays the "unkown number" problem.
Let me know if there's a way to solve this please.

Update on this issue. I had another support chat:
... (me)
Hi, My Online Number Caller ID shows up when the call is received on a mobile phone, but not on a BT landline (in the UK). My Online Number area code is Cambridge (01223) - is it possible Caller ID would work with BT if the Online Number area code was a different area, like London (020)?
... (support)
If caller ID isn’t displaying, it’s possible caller ID isn’t supported by the local telecommunication provider for the country you are calling. Caller ID is passed along with a call, from Skype through the local telephone companies, up to the mobile or landline number you dialled. If one of the links in the chain does not support caller ID properly, a default number or no number at all will be displayed instead. In most countries, caller ID is supported by the local providers and the number should display as normal. However, there are a few countries where caller ID can be less reliable or it does not work at all.
... (support)
Thank you for waiting. Upon checking this. We the Online Number is currently not supported in BT landlines. We are currently working with the providers so that we can provide our services to most of our clients across the globe. We understand the inconveniece this have cause and we apologize for this. We thank you for your patience and understanding while we work to make Skype even better.
... (me)
Thanks. When will Caller ID work with BT landlines?
... (support)I cannot guarantee a specific time, but we're working on it. Is there anything else I can help you with today?
... (me)
Please escalate this issue. In the UK, BT has 15.8 million landline customers. Sype Online Number in the UK is useless for business until Caller ID works.
... (support)
Will do.
... (me)
Thanks. Can I copy some of this information to the forum for others to read?
... (support)
Yes you can.

Missing Online Number

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