Missing or damaged cartridge message

On Photosmart C309g, missing or damaged cartridge message continues to show after all cartridges have been replaced and the contacts have been cleaned. (several times)   This has happened before and for whatever reason rectified itself.  Any Thoughts???   Thank You

Hi @Stringbass 
The issue could be the cartridge(s) or printhead. I found a document that addresses this particular error. I also located another that is for a different issue, the the steps guide you through a manual printhead cleaning which might help. Please use both links below to perform the necessary troubleshooting;
'Ink Cartridge Problem - The Following Ink Cartridge(s) Appear to Be Missing or Damaged' Message Dis...
'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Message Displays on the Computer
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

Similar Messages

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    This question was solved.
    View Solution.

    Try following the steps in the link below such as cleaning the cartridge contacts and reseating it
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03379185&tmp_task=solveCategory&cc=us&dlc=en&ju...
    That solve it? If not, is the cartridge still in warranty? [ there should be a warranty ends date written on the cartridge body]
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

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    Hey there @TSterling , welcome back!
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    If the problem continues, give us a call and we can discuss your printer replacement or trade in options with HP as you would need a new unit.
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    Good luck
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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    Have a great day
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Ink cartridge appears to be missing or damaged

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    This question was solved.
    View Solution.

    Sorry to hear about your issue. Try walking though this document and see if this resolves your issue.
    'The following ink cartridge appears to be missing or damaged' Error Message Displays on the Product
    Please post back and let me know if this solved your issue. I want to make sure the issue is resolved
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

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    Hello MTBB,
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    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Ink cartridge missing or damaged message

    I've been having the black ink not printing problem and after trying the clean print heads command thru the printer and the computer controls with no success, I finally resorted to removing the cradle and flushing the screens with alcohol and warm water until it ran clear. I cleaned all the terminals and reinstalled the cartridges. Now I get an error message that "one or more cartridges are missing or damaged". I've tried removing and reinstalling. I saw a warning about not leaving them out more than 30 minutes. Could've been that long while I was cleaning print heads. What now?

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    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • L7590 Error message won't go away "ink cartridges appear to be missing or damaged" HELP!

    I opened the door to get my cartridge numbers.  The numbers are not visible so I closed the door.  Now I am getting a meaasge that my cyan and black cartridges are missing or damaged.  Both were almost brand new.  I have now removed and reinstalled them and removed power to the printer overnight.  It won't clear up.  I need help, please!   Thanks!

    I'd advise calling HP phone support. You'll need to tell them the warranty ends date written on the cartridge...(no need to enter it on the website, as that's just for printer warranty)
    http://welcome.hp.com/country/us/en/wwcontact_us.html
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • HP Officejet Pro 8500A 910A "Ink cartridges appear to be missing or damaged"

    I have a yellow ink cartridge that is still 75% full but now my printer is giving me the error message, "Ink cartridges appear to be missing or damaged".  I have tried all of the troubleshooting tips recomended by HP and all have failed other than replacing the cartridge, and that worked.  I am trying claim a warranty on this cartridge as it is still well within the warranty date.  HOWEVER, everytime I input the information, the page switches to the sales page!!! I am ready to throw this $350 POS HP 8500a out the door and burn it then post the video on youtube of how crappy the service and product is!  PLEASE GIVE THE DIRECT LINK TO OBTAIN THE WARRANTY ON THIS INK CARTIDGE!!!! Or is this your plan to make people so frustrated that they give up and you don't have to reemburse the customer?  Way to go customer service!!!
        Regards, Joanns

    I'd advise calling HP phone support. You'll need to tell them the warranty ends date written on the cartridge...(no need to enter it on the website, as that's just for printer warranty)
    http://welcome.hp.com/country/us/en/wwcontact_us.html
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • 7520 Photosmart Printer Cartridge Problem Missing or Damaged

    I am looking for help because we keep getting a cartridge problem stating one or more cartridges appear to be missing or damaged. When we bought the printer, we had problems getting the cartridges to work. This is our first time changing any color cartridges and we get this same issue. After two days of trying everything, as soon as I logged on to this site, the cartridges decided to work. But I am hoping someone can give suggestions to make this process easier in the future. We followed all directions and put in read HP cartridges that were brand new. We could get all but blue and yellow to work. Then we could get yellow and not blue; then blue and not yellow. The system keeps giving the message Cartridge Problem.

    Ours is now working, but I have no way of knowing what we did differently to get the cartridge to work. They are all HP cartridges. We just kept putting them in over and over. I had given up and logged on to this chat room and suddenly it recorgnized the last cartridge. I was hoping someone could give us a hint of what the problem would be so we could avoid it next time. My only suggestion to you is to keep trying. Sometimes it helped with one cartridge to tilt it slightly. It is very frustrating because you are correct that you cannot do ANYTHING until you fix the problem. If you could at least print in black and white, it would not be so irritating. We have owned a number of HP printers, and this has never been an issue with the prior ones.

  • New Cartridges seen as missing or damaged

    I recnetly bought an HP 3-pack of 564 black cartridges.  Each cartridge usually lasts me 3 months or so.  The first two lasted about 2 weeks each, then I got the "Cartridge appears to be missing or damaged" message.  They certainly weren't missing, and they feel as heavy as their full companions.  I just inserted #3 and it's woking ok...so far.  Is the problem likely to be with the printer or these cartridges?  Someone please give me a hint.

    Thanks for your model number NiloDerf!
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    Ink Cartridge Issues
    If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
    Thanks for posting! Have a wonderful day
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Cartridges appear to be missing or damaged

    I have a new 6830 printer. After printing two photos I am now getting a "one or more cartridges appear to be missing or damaged" message. I have replaced them, cleaned them, reset the printer and nothing works. This is infuriating as I just bought the printer to replace another HP printer that died.

    Hi ayaggy,
    Here is a support document from hp.com that gives you steps to try for this exact printer and error message.
    Let me know if this solves your problem!
    Thanks,
    -hjs_19 *I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the bottom right of this post to say "Thanks" for helping!

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