Missing "p" key

yesterday we bought a black macbook for a friend. she's a mac newbie and very happy with this beautiful laptop.
however, something strange has happened:
- pressing the "p" key doesn't give you a lowercase "p" on the screen, no matter what app you're in
- pressing shift-p results in a correct "P", with numlock on you get a "*", so the hardware seems to be ok
- pressing "p" in the login dialog (username field) also works ok, so it must be related to some user settings...
while setting up the machine (typing name, address, mail config) it all worked ok. after we left her with her macbook she called to say the p key doesn't work as it should.
we've upgraded to os x 10.4.7. there's no new software installed. keyboard layout is swiss/german. next time i get her on the phone i'll tell her to switch to german/germany or even english to see whether the "p" returns or not.
any idea where this strange behaviour could result from?
PB G4/1.67 17", PB G4/800 15"   Mac OS X (10.4.6)  

thank you for your reply, shawn.
no, she's a mac newbie so we didn't migrate or move any data from any machine to the macbook (not even an email-import from her windows pc).
as far as i understood she didn't download or install any new application or extension etc. (also i wouldn't say she knows where to get macintosh apps/downloads from)
next time i get a hand on her machine i'll try the following steps:
- switching the keyboard layout
- login with shift key down (disabling login items etc.)
- zapping pram (although i think it's a user-setting-related problem, not a global machine-problem)
- create a new user account
- reinstall os x ...

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