Missing package information on some MyBT accounts ...

Hello,
We are aware of the following two issues with some MyBT accounts, and are working on a fix:
1) Some customers that have BT Vision as a stand-alone package but also have phone and broadband as a bundle aren't currently able to see the BT Vision product on MyBT;
2) Calling plan bolt-ons don’t currently show in MyBT.
We will post updates about this in due course so please keep an eye out for more information.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

We have an update on this.
Most of the issues with MyBT will be fixed by 1st April, with the exception of the missing calling plan add-ons which we are still working hard to fix.
We will post a further update when we have more information about this. In the meantime here is some information on how to check if you have an add-on.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Missing package information on MyBT accounts

Missing package information on MyBT accounts
and after lots of phone call no one can fix it.
which department do i need to talk to.
and can i have a name of some one it that department so I can look them up in the Directory if not a name a EIN will do.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Missing Package Information and My Extras informat...

I upgraded to BT Infinity on 1 May and for all intents and purposes my order was fully cpmpleted on the day. However the order is showing in MYBT as still being in progress, As a result I can only access my billing information. The error messages shown in MYBT are as follows:
( Due to a system error we can't display your product information. We are working to fix this for you as quickly as possible.
If you need access to the broadband usage tool in the mean time, you can access the page through this link:
My Extras
We can’t retrieve your Extras, either because you have a calling plan or a broadband service in this account or because you are not the account holder. Please let us know if you do have a calling plan or broadband service in this account and you are th..., so we can amend your profile.)
I have called at least 6 times to try to get this resolved. After pushing I am being informed there is an extraneous item in the order for upgrading my broadband package preventing it from completing. I am told this will need to be resolved by manual intervention. Come on BT how long do you need. I would like to be able to manage my account again. On the plus side my new Infinity connection is working well.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Missing package information

I changed my bt package effective from today and the order information says completed. It should be unlimited broadband and unlimited anytime phone calls. However mybt says weekend/evening calls only(which I've never had). I have read stephanieg's post about this but that is dated last March, it's now December!!? I don't know if this means my order has not been completed correctly and I should be complaining, or if this is a long term problem with calling term add ons showing up correctly. Does anybody know please?
ps I did receive an email confirming the correct order details.
Solved!
Go to Solution.

MyBT is erratic with displaying add-on info and can't be trusted. As you've had aa accurate confirmation I wouldn't worry about it. You'll be able to check when you get your next bill.
You can click the white star next to this message if you think it was helpful.

I am getting an email from Apple (INC) wanting Thank you for using Online Service. Some information on your account appears to be missing.You need to verify your account information." Is this legitimate?

I am getting this email from Apple (INC) with the subject: Verify missing information. The message is saying
"Thank you for using Online Service.
Some information on your account appears to be missing.You need to verify your account information."
Is this a legitimate email from Apple?

No. Forward it to [email protected] and then delete it.
(122778)

Vendor information for some material's is missing in the report ?

Hi,
One of my user has raised a request that the vendor information for some material is not displayed in report where as its available in ECC, now i have checked in BI that information for 20 material numbers is missing even in BI that is the reason not showing in the report. Now what do I do ? Can you please suggest.

Kindly update the master data table for material and vendor.....

Java.rmi.ServerException: Missing port information

when i call the service ,i got the error:
run-test-client:
[java] java.rmi.ServerException: Missing port information
[java] at com.sun.xml.rpc.client.StreamingSender._raiseFault(StreamingS
ender.java:382)
[java] at com.sun.xml.rpc.client.StreamingSender._send(StreamingSender.
java:234)
[java] at sys.SetIF_Stub.getdeviceid(SetIF_Stub.java:68)
[java] at sys.StockPriceFetcher.getdeviceid(Unknown Source)
[java] at sys.TestPriceFetcher.main(Unknown Source)
what cause it??
in my SetImpl.java i use wurfltags.jar
//SetImpl.java
package sys;
import java.io.*;
import java.net.*;
import java.util.*;
import net.sourceforge.wurfl.wurflapi.*;
public class SetImpl implements SetIF {
     private String ret="";
private ProConf pc;
private MyObjectsManager mom;
     public SetImpl(){}
public String getdeviceid(String request)
String result="";
try{
mom=new MyObjectsManager();
mom.wurflWebInit();
UAManager uam =mom.getUAManagerInstance();
result=uam.getDeviceIDFromUA("MOT-T720/05.08.41R MIB/2.0 Profile/MIDP-1.0 Configuration/CLDC-1.0");
System.out.println(result);
catch(Exception e){}
return result;
and, i generate the wsdl file and deploy it successfully. but in the client
when i call the service it will be error.
the client code is:
/////////StockPriceFetcher.java
package sys;
import javax.xml.rpc.*;
import com.sun.xml.rpc.client.*;
public final class StockPriceFetcher {
public static final String getdeviceid(String req,String endpoint) {
String result="";
try {
SetIF_Stub stub =(SetIF_Stub)(new SystemConfiguration_Impl().getSetIFPort());
stub._setProperty(javax.xml.rpc.Stub.ENDPOINT_ADDRESS_PROPERTY,endpoint);
result = stub.getdeviceid(req);
} catch (Exception ex) {
ex.printStackTrace();
return result;
} // getLonNowItem
//////////////////////TestPriceTetcher.java
package sys;
import java.math.BigDecimal;
import java.util.*;
public class TestPriceFetcher {
public static void main(String[] args) {
try {
// String result=StockPriceFetcher.endsetinfo("ball=5&srv=7&pcode=500001","http://192.152.251.224:8080/jaxrpc-sys/jaxrpc");
String result=StockPriceFetcher.getdeviceid("ball=5&srv=7&pcode=500001","http://192.152.251.224:8080/jaxrpc-sys/jaxrpc");
System.out.println(result+"bb");
} catch (Exception ex) {
ex.printStackTrace();
when i run the testpricefetcher.java it will raise the above error infomation.
it spent 2 days for me to find the problem, but i cannot solve it.
i think it does matter with the wurfl package.because i doesnt use the method of the package in the SetImpl.java it will be ok. How to call the package?please give me a hand.

can you give me a hand!thank you

Java.rmi.ServerException: JAXRPCSERVLET28: Missing port information

Hi
We are getting errors when we run the webservice client..
With this we have also provided the webservice code.
Please any one help us to resolve this issue...
Thanks in advance.
We are using
J2EE 1.4
Error:
java.rmi.ServerException: JAXRPCSERVLET28: Missing port information
at com.sun.xml.rpc.client.StreamingSender._raiseFault(StreamingSender.ja
va:510)
at com.sun.xml.rpc.client.StreamingSender._send(StreamingSender.java:307
at com.sun.xml.rpc.client.dii.CallInvokerImpl.doInvoke(CallInvokerImpl.j
ava:103)
at com.sun.xml.rpc.client.dii.BasicCall.invoke(BasicCall.java:492)
at com.sun.xml.rpc.client.dii.CallInvocationHandler.doCall(CallInvocatio
nHandler.java:121)
at com.sun.xml.rpc.client.dii.CallInvocationHandler.invoke(CallInvocatio
nHandler.java:85)
at $Proxy0.flowrequest(Unknown Source)
at dynamicproxy.MathClient.main(MathClient.java:52)
Web service Client Code:
package dynamicproxy;
import java.net.URL;
import javax.xml.rpc.Service;
import javax.xml.rpc.JAXRPCException;
import javax.xml.namespace.QName;
import javax.xml.rpc.ServiceFactory;
//import com.ibm.ctg.client.JavaGateway;
//import com.ibm.ctg.client.ECIRequest;
import dynamicproxy.*;
public class MathClient
static String message;
static String err=null;
     static StringBuffer sb = null;
     public String s1;
     public static int iValidationFailed = 0;
public static void main(String[] args)
try {
String nameSpaceUri = "urn:Foo";
String serviceName = "CtgService";
String portName = "MathFacePort";
// Specify the location of the WSDL file
URL url = new URL("http://localhost:8080/math-ctgservice/math?WSDL");
// Create an instance of service factory
ServiceFactory serviceFactory = ServiceFactory.newInstance();
// Create a service object to act as a factory for proxies.
Service mathService = serviceFactory.createService(url,
new QName(nameSpaceUri, serviceName));
// Create a proxy
dynamicproxy.MathFace
myProxy = (dynamicproxy.MathFace) mathService.getPort(new
                         QName(nameSpaceUri,
portName), dynamicproxy.MathFace.class);
// Invoke the add method
//System.out.println(myProxy.add(23, 12));
          //get the input value and pass it to the function
               String a = args[0]+"~"+"------------------------------------------------------------";
               //String a = b.toUpperCase();
               // Invoke the add method
               myProxy.flowrequest(a);
               System.out.println("Message:"+message);
     catch (Exception ex)
ex.printStackTrace();
}

As is so often the case, Google is your friend.
Googling for the exception message (JAXRPCSERVLET28: Missing port information) yields the following list.
http://www.google.com/search?hl=en&q=JAXRPCSERVLET28%3A+Missing+port+information&btnG=Google+Search
Follow the bouncing link, it will lead you to the solution.
PS.

Missing packages in Software Update

Hello,
I wanted to report a problem with software update. We have multiple different T540p models here at work, some are i7s and some are i5s. We do a fresh clean install of Windows to remove all of the bloatware, then run system update to fetch all of the drivers. The i7 models pickup all of the drivers fine, while the i5 models are missing some software packages. I believe system update works by associating your machine type/id with the backend. It will then give you a list of all of the drivers/software required for your system.
The only missing package I noticed is the Hotkeys Features Integration with 8.1 . I know this can be downloaded manually but wanted to pass this along.
Product ID: 20BE004FUS
Serial # isn't needed
Thanks.

When you say "FN Key Manager", are you talking about Hotkeys Features Integration, or something else?
Are you deploying Win7 or Win8.1?

"Missing port information" and NoClassDefFoundError

I'm developing a Web Service using JWSPD1.2, and I'm having some problem in executing a client which accesses to the service I'm publishing.
On Client side the error is:
java.rmi.ServerException: Missing port information
at com.sun.xml.rpc.StreamingSender._send
On Server side (file $(JWSPD_HOME)/logs/launcher.server.log) I found out that the thrown exception is a NoClassDefFoundError.
The class that is not found, however, is included in a library that I'm linking on the command line, so I can't understand why this exception is thrown...
Has anyone of you been involved in a similar problem?
Perhaps I have to link the library somewhere else, but I don't know where...
Thanks in advance for your help!

Hi ! I am getting the same error at the client side :
java.rmi.ServerException: Missing port information
at com.sun.xml.rpc.client.StreamingSender._raiseFault(StreamingSender.java:370)
at com.sun.xml.rpc.client.StreamingSender._send(StreamingSender.java:231)
at com.sun.xml.rpc.client.dii.CallInvokerImpl.doInvoke(CallInvokerImpl.java:56)
at com.sun.xml.rpc.client.dii.BasicCall.invoke(BasicCall.java:281)
at DIIClient.main(DIIClient.java:111)
can u just tell me how the problem was solved and what were the jar files u had set in the classpath. Pls help me i am new to webservices. Thanx in advance

What is "Missing Port Information" error?

Setting FINEST log level on JAXRPC in the AS8 2004Q04 Beta reveals nothing.
Searches on this forum provides only 3 matches for "Missing port information" (this one makes 4). In http://forum.java.sun.com/thread.jsp?forum=136&thread=508958 the same problem that I have is described, and the problem is left unresolved, despite a plea from a second user. ( I wonder what happened to these people...Did they sell short or become .NET developers. Neither are an answer for me. )
Searches in the bug parade shows that this error is generic: In 6157880, classpath was not set correctly. In 4859401, service used a J2SE 1.4 API in a 1.3 environment. In 4802443 there is a getter for a public field and so jaxrcp was confused. There are more bugs matching but I'm not listing them all here. My point is that there doesn't seem to be a single root cause for this problem.
So, logs don't help, forum doesn't have answer, bug parade is too noisy. This problem seems unresolved here on Sun's web pages, but here I try again:
Here are some questions:
1) What is "port information"?
2) From where is it missing? Where does AS8 expect to find it?
3) Anyone have a strategy on how to debug this?
I have Axis TCPMON tracing the soap messages and can verify that AS8 originates the error, not the client. The limited information from the server log verifies this too:
[#|2004-11-01T16:28:20.008-0500|SEVERE|sun-appserver-pe8.1|javax.enterprise.resource.webservices.rpc.server.http|_Thre
adID=11;|JAXRPCSERVLET22: no endpoint specified|#]Here is the output of a client that dumps the exception:
     [java] Endpoint address = http://Stratocaster:8080/ym/ym-alias
     [java] javax.xml.rpc.soap.SOAPFaultException: JAXRPCSERVLET28: Missing port information
     [java]     at com.sun.xml.rpc.client.StreamingSender._raiseFault(StreamingSender.java:515)
     [java]     at com.sun.xml.rpc.client.StreamingSender._send(StreamingSender.java:294)
     [java]     at svcp.XXXAPIR0501_Stub.create2(XXXAPIR0501_Stub.java:282)
     [java]     at SubClient.main(SubClient.java:31)

I believe I've gotten to the bottom of this error and will report it here in case there is anyone that is also having this problem and in case there is anyone that can make sense of it.
The alias and endpoint fields must be equal.
The deploy tool allows you to enter an alias and an endpoint for your web service. I'll show you the user interface specifics below. The data you enter in these fields show up in the wsdl, the web.xml and the sun-web.xml, and I'll show what elements below.
Except for the preceding '/' in the alias field (the '/' is inserted by deploytool), the alias and the endpoint string must be identical: if '/imp-alias' is the alias value, the endpoint must be 'imp-alias'.
If they are not equal and your client uses the alias value in endpoint address, you will get "Missing port information" error.
If they are not equal and your client uses the endpoint value in endpoint address, you will get '404 Not Found' error.
For example, lets say I set alias to 'api-alias' and endpoint to 'api-endpoint'. Using my browser, I can get the wsdl with http://localhost:8080/context/api-alias?wsdl (where context is also a value set in deploytool gui). The returned wsdl will show that the soap:adress location attribute is: http://localhost:8080/context/api-endpoint. If your client uses the wsdl to generate stubs, the default endpoint is this location and your client will get the '404 Not Found' error. If you client provides an endpoint address by setting the ENDPOINT_ADDRESS_PROPERTY to http://localhost:8080/context/api-alias, your client will get the "Missing port information" error.
You get to the alias and endpoint fields in deploytool from the File panel on the left. Open the subfolder that represents your war file. There will be your web service. Select the web service and the main panel will change to contain about 4-6 tabs. One tab labelled Aliases another tab labelled Endpoint.
The alias field shows up in the web.xml file like this:
<servlet-name>APIImpl</servlet-name>
<url-pattern>/api-alias</url-pattern>
</servlet-mapping>The endpoint field show up in the web.xml file under the same servlet-mapping element as alias:
<servlet-name>APIImpl</servlet-name>
<url-pattern>/api-endpoint/__container$publishing$subctx/*</url-pattern>
</servlet-mapping>The endpoint field shows up in the wsdl in the soap:address element's 'location' attribute:
      <soap:address location="http://localhost:8080/context/api-endpoint" xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/"/>The endpoint field shows up in the sun-web.xml file
<endpoint-address-uri>api-endpoint</endpoint-address-uri>John

How to set missing language information in iTunes books?

Some of the ebooks I imported into iTunes are missing language information in their metadata. I can't find a means of setting the proper language in the information dialog, something which can easily done i.e. using Calibre or Sigil. Is iTunes really missing this feature?

it would seem so

Missing File information

I was trying to make a smart folder to house all the pictures in certain folders that were less than a month old. A bunch of these pictures were taken earlier today. Anyway, The "Created" option wasn't showing anything for the past month and after poking around a bit, I realized by opening the picture file's information window that under "Date Created" it just said "--". I tried to figure out in preferences in the finder but you know how limited those options are. I may not really need to know how to write in missing file information. That would be a bit of a pain. I was wondering where the problem was coming from. Why would my iMac not put a date and time stamp in the file's info when I got it off my camera? I need to make my Mac start doing that.

Oh yeah. I forgot to mention that I tried "Date Modified" and it worked until I would open one of the files. Once they were closed and you went back to the folder, that file was gone. I'm not really sure why. I feel like there's a simple explanation for this and that I was missing something quite obvious. It's driving me nuts. I can't think of a reason that would happen. I tried everything time related. The key part of this is that I want the files to disappear once they are a certain age (I'm thinking about a month). Without that part of the equation, I don't really have a use for the folder at all. I was thinking for some reason that there was no way for a user to change anything in the file's information manually. The answer I think that would have to occur is to find a way to get my Mac to start stamping the date and time. The only reason I don't think it's the camera is that even if the camera didn't stamp the date and time, the OS should have when it came through. Oh yeah, this isn't a new camera and I have pictures from 3 to 4 months back that were successfully imported with the information. ALl the way back to the earliest image taken with this camera (and I've had this camera for a couple years!).

Missing port information

Hi all,
i am running a simple web service in JWSDP1.3 with tomcat server.When i am running the client application i am getting the output without any problem.Then i modified my server program with some oracle database connection.When i tried the same client program i am getting error.The error as follows:
java.rmi.ServerException: JAXRPC.JAXRPCSERVLET.28: Missing port information
Please help to fix this problem.I will be indebted for the same help.Thanks.

if your server connect to database and uses JDBC you must register your database in the system ODBC registry. I have the same problem and i resolve it in ths way.

Missing EXIF information on Export

Hi Everyone, have just purchased the Canon CP800 Photo Printer for my Mac,   seems as if I can't print any photo from my Aperture 3 library (All the pictures I own are in A3)   The problem, and its been around for a while .. according to the various communities on the net, is missing EXIF information in the exported JPEG's
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Missing package information on some MyBT accounts ...

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