Missing package... it's been 2 months and still no "refund"

 Hi,
Sometime in late March/early April, I filed a missing package report for a pair of headphones I ordered online. Two weeks later, I called up Best Buy about the status of the order, and was told that UPS did an investigation and concluded that the package was lost.
Support told me they would credit me the amount back to my credit card in about 3-5 business days.
It's been two months. I haven't gotten a refund.
I'm not sure whether I should post my reference number here, but it seems like you guys are just stalling me. This is ridiculous. My credit card billing statement is due really soon, and I have an outstanding balance for a pair of headphones I didn't even receive.
Can someone PLEASE fix this for me? You guys have a very unprofessional, roundabout way of doing things. One of the support members I called acted as if she didn't even know what a reference number was.

Hello jbtb07, 
Welcome to the forum! After almost two months of trying to sort out an order issue, I can understand why you would be fairly fed up with dealing with this issue. I am sorry to hear that you may not have ever received the headphones, and that you are still trying to find a resolution to this. 
Using the email address you registered with your forum, I was able to locate the order. It appears that a resolution was provided to you, and so I am sending you a private message with further details. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 
Respectfully, 
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message

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