Missing Parental Controls Pane! Help!

For some time I've not been able to access some apps of mine because of Parental Controls blocking them, I know my Admin password and all but apparently the Parental Preferences are 'missing and not available', please help. I really need and love the apps that the Other Admin person some how managed to block from use and also some how managed to get rid of the Startup Disk, Sharing and Parental Control Preferences from the System Preferences, magically. The Icons and names of them are still there but it says 'Could not load [Name] Preferences Pane'. Please please help D:
By the way, I'm using a Macbook Air, updated to version 10.9, But I don't even know if that would make my macbook a mavericks, since it's the only Operating system that's 10.9 on Mac OS X.

iTunes needs an administrator account name and password to lock parental controls; i.e. you need to set Windows to require a password to login to your account before you can lock the controls.

Similar Messages

Admin acct. with parental controls. Help!

Yesteday I started a new user acct for my kids with some restrictions. Now when I am logged in as the Admin (my only other acct right now) some of the restrictions are applying to MY acct as well - most importantly I cannot access system preferences so I cannot change the accounts. It is restricting me from the programs I specified for the other acct but it is not restricting the sites I can access in Safari. I didn't know it was so easy to change an admin acct by accident!
Does anyone have any ideas? Do I need to start with the install disc? Thanks so much.

..."I tried the ssh:// and safari would not recognize the address."...
Ok, that means the "Allow supporting programs" control hasn't been selected, which is unfortunate for situations like this, but good for locking down the account.
The thing that is strange is that it really should not be possible for this situation to arise from the GUI - normally it won't let "Parental Controls" to be configured on an "admin" account, a managed account can't be promoted to "admin", and given that there are only two user accounts on the computer (one "admin", one "managed"), it shouldn't be possible to demote the "admin" in order to apply limitations to it.
Without getting a better idea of what has happened, it's hard to be specific about what commands to use to resolve the issue, although restoring the "NetInfo" database to default settings probably would clear things up. With just two users, this might not be a bad idea, but before proceeding further, it would be important to confirm that the computer has not been configured with a lot of custom groups, sharepoints, automounts, etc...
..."Is it possible to reboot from the install disc and do something that would help (without actually reinstalling)?"...
Another approach might be to enable the "root" user using the install disk, eg. by following the instructions in the document linked below - except assign a password to the "System Administrator" account. After rebooting, log in with username "root" and the new password.
http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh655.html
The "root" account is "all powerful" - the usual safeguards in place to protect the system from eg. mistakes by the user or security holes in software, don't apply to "root" so only log in to do what needs to be done, then log out immediately - for example, to respond to this post, log back in to your regular account - don't launch Safari while logged in as "root".
Hopefully, it will be possible to access "System Preferences" while logged in as "root", allowing you to either reconfigure the existing users (remove parental controls, make sure the main user is still "admin"), or create a new account (allowing it to administer the computer) for further troubleshooting...
If things work out, disable the "root" account right away (instruction, more or less, are in this document - just choose "Disable Root User" instead of "Enable Root User").
http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1549.html

Startup Disks missing from Preference Pane - Help!

I have my Macbook partitioned with boot camp and I can start up in both Windows or OSX by holding down the option key and I get to choose my system.
However, in my preference pane for Startup disk, they only option that appears is Network Startup. Neither OSX or Windows appears there. This has only occurred since the last update. I haven't changed anything in my system in months.
So I now have to wait for an extra 2 min or so, while the macbook searches the network for a bootable drive before it finally decides to start in OSX.
Anyone have any ideas how to get my drives back in the Startup Disk preference pane?
Any help you can provide would be welcome.
Thanks.

Oh, I wish that had worked, but unfortunately they do not appear with any other user either.
I really don't want to do a complete reinstall of both systems. I hope I can figure out another way to fix this.
Message was edited by: Chris Echlin

Can't get Parental Controls Preference Pane to load

On a fairly vanilla iMac (Core 2 Duo, 2 GHz) running Mac OS X 10.5.4 I get the infinite colored pinwheel when trying to get into the Parental Controls pane of System Preferences.
This has been going on for several 10.5.x releases now, I can't remember exactly when it started.
I've tried repairing permissions and installing the latest combo updater (everything is up-to-date).
The error I see in the console is:
System Preferences[713] * -[NSCFArray objectAtIndex:]: index (0) beyond bounds (0)
Any and all suggestions are welcome.
Thanks in advance.

Thanks - that's nice and clear - so only works if I set-up my children with separate log-on and restrict what they can view in their itunes view?
Is there any way of achiving the same with one single account?

After Mavericks upgrade, Parental Controls shows error

When trying to change settings in Parental Controls for a user, it shows "error occurred in Parental Controls pane". The prevous OS was Lion and I was using Parental Controls to limit the hours for the user.

One more with the same problem - here is the log file that the issue generated I hope this helpsAfter Mavericks upgrade, Parental Controls shows error
3/25/14 9:48:24.372 PM com.apple.preferences.parentalcontrols.remoteservice[733]: Parental Controls Pref Remote Service launching
3/25/14 9:48:24.404 PM com.apple.preferences.parentalcontrols.remoteservice[733]: assertion failed: 13C64: liblaunch.dylib + 25164 [38D1AB2C-A476-385F-8EA8-7AB604CA1F89]: 0x25
3/25/14 9:48:24.422 PM com.apple.preferences.parentalcontrols.remoteservice[733]: assertion failed: 13C64: liblaunch.dylib + 25164 [38D1AB2C-A476-385F-8EA8-7AB604CA1F89]: 0x25
3/25/14 9:48:24.556 PM com.apple.preferences.parentalcontrols.remoteservice[733]: GetICUWeekdayWeekendInfo [773] -- *** ICU lookup failed, using default values
3/25/14 9:48:25.219 PM com.apple.preferences.parentalcontrols.remoteservice[733]: Bogus event received by listener connection:
<error: 0x7fff749e1b50> { count = 1, contents =
"XPCErrorDescription" => <string: 0x7fff749e1e60> { length = 18, contents = "Connection invalid" }
3/25/14 9:48:33.854 PM launchservicesd[53]: Application App:"System Preferences" asn:0x0-72072 pid:700 refs=8 @ 0x7fec18425960 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x79079 pid=735 "SecurityAgent"")), so denying. : LASSession.cp #1481 SetFrontApplication() q=LSSession 100005/0x186a5 queue
3/25/14 9:48:33.854 PM WindowServer[128]: [cps/setfront] Failed setting the front application to System Preferences, psn 0x0-0x72072, securitySessionID=0x186a5, err=-13066
3/25/14 9:48:54.000 PM kernel[0]: CODE SIGNING: cs_invalid_page(0x1099c8000): p=733[com.apple.prefer] final status 0x1000a00, denying page sending SIGKILL
3/25/14 9:48:54.000 PM kernel[0]: CODE SIGNING: process 733[com.apple.prefer]: rejecting invalid page at address 0x1099c8000 from offset 0x1000 in file "/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacO S/ksadmin" (cs_mtime:1337806864.0 == mtime:1337806864.0) (signed:1 validated:1 tainted:1 wpmapped:0 slid:0)
3/25/14 9:48:54.829 PM System Preferences[700]: view service marshal for <NSRemoteView: 0x7fd42853b640> failed to order out windows in service window group for which service is presenter due to Error Domain=NSCocoaErrorDomain Code=4099 "Couldn’t communicate with a helper application." (The connection was invalidated from the other process or the connection name was invalid.) UserInfo=0x600000664b80 {NSDebugDescription=The connection was invalidated from the other process or the connection name was invalid.}
timestamp: 21:48:54.829 Tuesday 25 March 2014
process/thread/queue: System Preferences (700) / 0x101a64000 / com.apple.NSXPCConnection.user.endpoint
code: line 2972 of /SourceCache/ViewBridge/ViewBridge-46.2/NSRemoteView.m in __57-[NSRemoteView viewServiceMarshalProxy:withErrorHandler:]_block_invoke
domain: communications-failure
3/25/14 9:48:54.845 PM com.apple.launchd[1]: (com.apple.preferences.parentalcontrols.remoteservice[733]) Exited: Killed: 9
3/25/14 9:48:55.111 PM ReportCrash[737]: Saved crash report for com.apple.preferences.parentalcontrols.remoteservice[733] version 1.0 (1.0) to /Users/robert/Library/Logs/DiagnosticReports/com.apple.preferences.parentalcont rols.remoteservice_2014-03-25-214855_Primo-Mac-5.crash
3/25/14 9:50:55.479 PM com.apple.preferences.parentalcontrols.remoteservice[743]: Parental Controls Pref Remote Service launching
3/25/14 9:50:55.510 PM com.apple.preferences.parentalcontrols.remoteservice[743]: assertion failed: 13C64: liblaunch.dylib + 25164 [38D1AB2C-A476-385F-8EA8-7AB604CA1F89]: 0x25
3/25/14 9:50:55.526 PM com.apple.preferences.parentalcontrols.remoteservice[743]: assertion failed: 13C64: liblaunch.dylib + 25164 [38D1AB2C-A476-385F-8EA8-7AB604CA1F89]: 0x25
3/25/14 9:50:55.720 PM com.apple.preferences.parentalcontrols.remoteservice[743]: GetICUWeekdayWeekendInfo [773] -- *** ICU lookup failed, using default values
3/25/14 9:50:56.339 PM com.apple.preferences.parentalcontrols.remoteservice[743]: Bogus event received by listener connection:
<error: 0x7fff749e1b50> { count = 1, contents =
"XPCErrorDescription" => <string: 0x7fff749e1e60> { length = 18, contents = "Connection invalid" }

I made my main account a parental control account and when I accessed the account created as admin, at the Parental Control options I deleted my main account and now I can't get back in it. I need help with this problem.

I made my administrator account a parental control account, at the time of creating it, the system asked for my administrator password, to restart the computer, and the new account was created. When I accessed that account at the parental control menu I could see my main account on the list and i deleted the account from that list, and now i'm trying to get back to it but I'm not able to because every time i restart the computer brings me back to the account I created. I searched for help on the web and it says to go to users and select the account I want to restore but I can't do it. Please help.

User account – restore missing admin

Parental controls missing

Just noticed that the parental contols is missing.
The tab is there in system prefs and I've tried 2 different admin accounts but when selected all I get is a blank area with Parental Controls across the top, no tabs nothing any ideas!!!!!!
I'm using 10.6.8 on a 2 yr old imac.
Any help would be appreciated.
JimB

For anyone who has experienced this problem I have found a solution.
I first tried repairing disc permissions as per a chat with applecare. This did show some problems but even after doing a repair the problem remained. This left me speaking to the apple store again and they suggested a genius appointment. So I packed the machine up made the appointment and headed off to the apple store.
The specialist checked with an external drive that everything was as it should be and suggested reinstalling the OS. They offered to either print out instructions for me or to do the reinstall for me, after the usual warnings about making sure I had kept backups. I decided to let them deal with it and 2 hours later returned to be told the reinstall was complete and all functions were working including parental controls, and the cost for this £0 amazing. My machine is nearly 3 years old now and well out of warranty so I was expecting to pay but no charge was made. Sure I had a little fiddling around to do when I got home doing a printer update ect but nothing to write home about.
So in summary all was needed was a reinstal but if you are unsure about doing it take it to the apple store those guys will save you a lot of trouble.

I have 2 desktops. mine and my sons. His is controlled by parental controls, when firefox downloaded the latest version he is no longer able to get on firefox on his desktop. please help.

I have Cox Internet service, which allows me to control what content other users on my computer see and do. My son has parental controls which do not allow him to view certain websites, download programming, ext... With this last update to Firefox, I am still able to get on the internet, but when he tries to click on the Firefox icon on his desktop it tells him there has been an error and shuts down. He is forced to use Internet Explore. I do not want him using this web browser. Please help us get him back on Firefox.
Thank you Michelle Brooks

Add-ons are the responsibility of their authors. McAfee does not even put their extension on http://addons.mozilla.org you had to install it from their site.
Disable "McAfee Site Advisor" extension which was just updated to 3.4.0, which probably took it out of the addons block list.
* "Ctrl+Shift+A" > find McAfee Site Advisor and use "Disable", and then restart Firefox.
* Do a Google Search no problem
* It seems that if you re-enable Site Advisor again, and restart Firefox you are okay. At least you know where to look if you get the error again or Google searches slow down.

I'm missing the map pane in Aperture 3.2 Inspector - can anyone help? Thanks!

I'm missing the map pane in Aperture 3.2 Inspector - can anyone help? Thanks!

Do you mean the map-icon in the toolbar, that switches to the Places View?
You can add it again from the main menu with
View -> Customize Toolbar
Just drag it back onto the Toolbar.
Regards
Léonie

My iTunes parent control keeps giving me the same error message. "Parent control preferences could not be unlocked. You may need to reinstall iTunes. "I have uninstalled ant reinstalled iTunes that 4 time now and I still can't get on. Can anyone help?

My iTunes parent control keeps giving me the same error message. “Parent control preferences could not be unlocked. You may need to reinstall iTunes. “I have uninstalled ant reinstalled iTunes that 4 time now and I still can’t get on. Can anyone help?

Experimental advice ... but, plausibly, the preference files containing the parental control setting may be damaged. If so, removing the iTunes preference files may help.
For the basic technique, see the "Remove iTunes preference files" section from the "User-specific troubleshooting" section of the following document:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
To see those folders, you'll need to first set your PC to view hidden files and folders
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Prior to doing the preference file rebuilds: Best to make a note of any custom preferences you have set up for your iTunes. (Rebuilding pref files returns preferences to their defaults ... so you'll likely have to set some of those custom preferences up again from scratch.) Also make a note of any third-party plugins/add-ons you have installed. You may have to reinstall those after the rebuilds.
Things to watch out for during the rebuilds
Rebuilding the preference files in the \Local\ location causes the iTunes license agreement to run. So you'll need to agree to that again.
Rebuilding the preference files in the \Roaming\ location causes the iTunes Setup Assistant to run. When prompted to do so, do not add files to your iTunes library. (Otherwise you'll end up with a library full of duplicates.)

How do I turn all parental controls off PERMANANTLY?! urgent PLEASE help

I was playing around on the computer when i stumbled upon "parental controls." I clicked on the control for iChat, and it acted like a parental control. but when i unclicked the control because i wanted to go back to iChat, all my buddies were back, but NONE of them were online, which is impossible because not even the robots were online, or some of my friends who are always on at this time. How do I fix it to get my buddies back?! *PLEASEEEEEEEEEEE HELP!!!!!!!!*

Hi,
Only an Admin Account can turns Off Parental Controls.
Go to System Preferences > Parental Controls.
Set the controls Back to the basic defaults and then set Parental Controls to be Deselected.
Then go to System Preferences > Accounts and then click the Padlock if required.
Enter the Admin Password.
Now click on the User Account that you are Logged on to the computer with. (Or the one that had Parental Controls set).
Make sure Parental Controls is Off here as well.
This should make the Buddy list respond properly.
NOTES
IF you have a Test Mac User Account and use the Same Screen Name in iChat in both User Accounts the Test account Parental Controls will flag your Account/Screen Name at AIM and will be effected in the normal User Account buddy List.
In iChat 3 and 4 Parental Control for iChat disable Bonjour Chatting and Jabber/GoogleTalk Buddy Lists
8:49 PM Thursday; April 2, 2009

Parental Controls & Google Drive Icon Helper

I have allowed Google Drive in Parental Controls, but the popup saying I haven't allowed access to Google Drive Icon Helper pops up every minute or so. I've clicked 'always allow' and entered my password, but it still pops up. I went to system preferences and tried to add it, but the Google Drive Icon Helper isn't in the list of approved apps. HELP!

https://discussions.apple.com/thread/4334030?tstart=0

Problem Accessing Parental Control Sheet in Accounts Pref Pane

I have two computers, a B&W G3 and an AGP G4 Gigabit Ethernet (yes, I know they are old, but they work!), both experiencing the same problem after the latest Security Update 2008-008.
I have several user accounts on both machines. I am attempting to change parental controls to enable some accounts to have access to a new application.
1) I go to System Preferences > Accounts.
2) I click the lock icon and type an administrator name and password.
3) I select the user account I want and click Parental Controls.
4) When I click on the parental controls tab, the tab turns gray but doesn't change the screen. If I press the space bar, the window finally changes, but shows only Mail and I can't even configure that.
5) Clicking on the System Preferences icon in the Dock, I can select another prefpane to load, and it will switch to that pref pane if I select it.
6) This happens for EVERY account on the machine except the administrator account.
7) Looking at Console.app while going through this process, there is a looooong string of information about AppKit errors originating from System Preferences.app. I'm on my work computer right now, and so cannot copy and paste this info.
Other than a compelte archive and reinstall, does anybody know what's going on here, and how to solve it?

Ok, thanks for the problem solving steps. Before I begin those, though, let me just paste the console output for this error here:
2009-02-06 17:17:32.807 Safari[189] * Illegal NSTableView data source (<HTArrayController: 0x1b9f3d0>[object class: NSMutableDictionary, number of selected objects: 0]). Must implement numberOfRowsInTableView: and tableView:objectValueForTableColumn:row:
2009-02-06 17:17:32.813 Safari[189] * Illegal NSTableView data source (<HTArrayController: 0x1ba09b0>[object class: NSMutableDictionary, number of selected objects: 0]). Must implement numberOfRowsInTableView: and tableView:objectValueForTableColumn:row:
2009-02-06 17:17:32.817 Safari[189] * Illegal NSTableView data source (<HTArrayController: 0x1ba11f0>[object class: NSMutableDictionary, number of selected objects: 0]). Must implement numberOfRowsInTableView: and tableView:objectValueForTableColumn:row:
2009-02-06 17:17:39.747 Safari[189] Warning: Instances of type NSURLConnection do not respond to _initWithRequest:delegate:usesCache:maxContentLength:startImmediately:
2009-02-06 17:17:39.785 Safari[189] SafariBlock checking for updates.
Debugger() was called!
2009-02-06 17:23:39.750 System Preferences[192] Could not connect the action limitMatrixAction: to target of class AppController
2009-02-06 17:23:39.754 System Preferences[192] * Illegal NSOutlineView data source (<AppController: 0x4f1c70>). Must implement outlineView:numberOfChildrenOfItem:, outlineView:isItemExpandable:, outlineView:child:ofItem: and outlineView:objectValueForTableColumn:byItem:
2009-02-06 17:23:39.755 System Preferences[192] Could not connect the action canUseApplications: to target of class AppController
2009-02-06 17:23:39.756 System Preferences[192] Could not connect the action checkAllApplications: to target of class AppController
2009-02-06 17:23:39.756 System Preferences[192] Could not connect the action uncheckAllApplications: to target of class AppController
2009-02-06 17:23:39.756 System Preferences[192] Could not connect the action locateApplication: to target of class AppController
2009-02-06 17:23:39.757 System Preferences[192] Could not connect the action accessSystemPreferences: to target of class AppController
2009-02-06 17:23:39.757 System Preferences[192] Could not connect the action toggleApplication: to target of class AppController
2009-02-06 17:23:39.757 System Preferences[192] * Illegal NSOutlineView data source (<AppController: 0x4f1c70>). Must implement outlineView:numberOfChildrenOfItem:, outlineView:isItemExpandable:, outlineView:child:ofItem: and outlineView:objectValueForTableColumn:byItem:
2009-02-06 17:23:39.758 System Preferences[192] Could not connect the action checkAllApplications: to target of class AppController
2009-02-06 17:23:39.759 System Preferences[192] Could not connect the action uncheckAllApplications: to target of class AppController
2009-02-06 17:23:39.759 System Preferences[192] Could not connect the action locateApplication: to target of class AppController
2009-02-06 17:23:39.759 System Preferences[192] Could not connect the action toggleApplication: to target of class AppController
2009-02-06 17:23:52.983 System Preferences[192] LSFindApplicationForInfo didnt fill out URL for com.apple.ichat (-10814)
2009-02-06 17:23:53.111 System Preferences[192] * -[AppController preloadWithManager:]: selector not recognized [self = 0x4f1c70]
2009-02-06 17:23:53.132 System Preferences[192] * -[AppController preloadWithManager:]: selector not recognized [self = 0x4f1c70]
2009-02-06 17:23:56.236 System Preferences[192] * -[AppController preloadWithManager:]: selector not recognized [self = 0x4f1c70]
2009-02-06 17:23:56.237 System Preferences[192] * -[AppController preloadWithManager:]: selector not recognized [self = 0x4f1c70]
2009-02-06 17:23:56.292 System Preferences[192] * -[AppController state]: selector not recognized [self = 0x4f1c70]
2009-02-06 17:23:56.293 System Preferences[192] * -[AppController state]: selector not recognized [self = 0x4f1c70]
2009-02-06 17:24:01.808 System Preferences[192] * -[AppController state]: selector not recognized [self = 0x4f1c70]
2009-02-06 17:24:01.809 System Preferences[192] * -[AppController state]: selector not recognized [self = 0x4f1c70]

NO HELP FROM VERIZON - Parental Controls/Family Safety

I need to change the parental controls on my daughter's account with MSN provided by Verizon. But, parental controls no longer exist. So, I'm directed to "Family Safety". In order to get to "Family Safety" I'm directed to remove parental controls from my daughter's account. I click on the button to remove parental controls and get an error message "The page you have requested does not exist, has moved, or is temporarily down." After trying with on-line support from Verizon for about 1/2 hour, the person helping me said I needed to call Verizon for assistance. So, I call Verizon for assistance. After being on the phone for 40 minutes with a tech support person, the answer I get back is that "we no longer support parental controls and if you need assistance you have to go to a local technician". Or, I can call MSN. So, I get the phone number for MSN who refer me back to Verizon. I don't see how a "local technician" (the person I talked to said to take my computer in to somebody for them to help) can really assist with a service provided by MSN and Verizon! This is absolutely crazy. Has anyone else had this issue and actually received help? If so, can you tell me what worked?

Hi Annoyed2,
Sorry about the experience you have had thus far. We have discontinued the MSN portal partner service. We no longer support the MSN email service. The change was made by Microsoft to upgrade to MSN Live. I do apologize for the inconvenience.
Thank you for choosing Verizon.
Javier
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

Hi, I hope someone can help.... When I open a new user account, which I want to set parental control on, the screen keeps freezing once the account is open. The wee rainbow circle appears and I can't do anything. Does anyone know how to fix this? Thanks

Hi, I hope someone can help.... When I open a new user account, which I want to set parental control on, the screen keeps freezing once the account is open. The wee rainbow circle appears and I can't do anything. Does anyone know how to fix this? Thanks

Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at the top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
Report any errors it found for Disk Repair, don't need the ones for Permissions Repair.
Try it again & see if anything changed, but have Activity Monitor open & Show All Processes & sorted on CPU%, also have Console open if we can... maybe not when switching, but we'll see.
Does this happen if you just try to create a new admin user???

Missing Parental Controls Pane! Help!

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