Missing/partial prints & Printer Offline on Windows 8/8.1

Question

Hello fellow community members! I have come across an issue with some HP printers and the Windows 8 /8.1 Operating System. Below are some common issues the troubleshooting steps in this Thread will cover;
 Printer Offline
Printer does not print multi page documentsPrinter will Print a test page, but not sent documentsPrinter stops printing in the middle of a print jobWith the help from JonW and his instructions, I wanted to compile a post for this issue starting with a functional work around. Firstly - There are a few windows updates that may help with this problem. 1)    Install this Microsoft patch to make sure this private-public-private network issue does not reoccur. It is part of the April 2014 Windows Update package for Windows 8.1 and Server2012 R2 (http://support.microsoft.com/kb/2919355). 2)      Install this Microsoft patch for the WSD service.  http://support.microsoft.com/kb/3000461 If this does not help, then please follow the steps list below which will give you a Workaround that may help with this problem. Assign the printer a static IP address An IP address is an Internet network address that the computer can use to communicate with the printer. Enter a static IP address to make sure that the wireless connection remains stable. Follow these steps to assign the printer a static IP address.Get the printer IP address.Press the Wireless button on the printer control panel to view the network settings.Access the Network menu on the printer control panel.Print a Network Configuration Page or Wireless Test Report page.Once you have the printer's IP address, open a new web browser window or tab.Type the IP address in your web browser's address bar, and then press Enter.Make sure that you type the IP address into the browser's address box. If you type it into a tool bar search box, the EWS will not open.If the message 'There is a problem with this website's security certificate' appears in the web browser when you try to open the embedded web server (EWS), or when you navigate within the EWS, click ' Continue to this website (not recommended)'. note:Choosing ' Continue to this website (not recommended)' will not harm your computer while you navigate within the EWS for your printer. If you encounter this error outside of your printer's EWS, your computer could be at risk. If the browser fails to open the EWS after you click ' Continue to this website (not recommended)', refresh the browser window. The Embedded Web Server (EWS) for the printer opens and confirms that the printer is on the same network as the computer.In the EWS, click the Network tab.In the Wireless section, click the Network Address (IP) or IPv6 configuration, depending on your network setup.Click Manual IP, and then click Suggest a Manual IP Address. A manual IP address, Subnet Mask, and Default Gateway displays.After the manual IP address populates, click Manual DNS Server. note:Keep a record of the manual IP address for reference.On the Network Configuration Page you printed earlier, locate the DNS Server addresses, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.If the DNS addresses are not listed on the Network Configuration Page, or if you have trouble accessing the network or Internet with the original DNS addresses, use one of the following methods to obtain DNS addresses. Method one: Use publicly available DNS server addressesConfigure the printer using publicly available DNS server addresses. To find available DNS server addresses, search online for 'public DNS servers'.After you find public DNS server addresses, type the addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply. Method two: Get the network DNS information via your computerSelect your operating system, and then use the following directions to obtain the DNS server addresses.Right-click the Start button () or the lower left corner of the screen, click Run, type cmd, and then press Enter.When the command window opens, type ipconfig /all, and then press Enter. Information about the computer's network displays.Scroll to and locate the DNS Server addresses.In the EWS, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.Print a test page to make sure that the printer's IP address is the same as you assigned.Right-click the Start button () or the lower left corner of the screen, click Search, type HP and click your printer in the results. Click Utilities, and then click Update IP address to update the address in the software. Adding a Wireless Network Printer using Control Panel Go to Control Panel and choose Devices and PrintersClick on Add Printer   The PC will search the local network and display the network printers.Choose the printer and select Next  The system will then try and auto select a compatible driver  Select the current driver and Click Next   The system will then ask for a name for the printer. The user can change the name and then click Next    The User can then choose to share the printer    The user can select to make this new printer the default and then click Finish.  The new printer is now setup but this printer will be using the In OS driver (Class) rather than the HP Full Function driver.To change the printer to use the HP Full Function driver follow the following instructions. I would recommend changing the driver to the HP Full Function driver as the User can then use features such as Custom paper sizes.Go back into Control Panel and choose devices and Printers, right click on the newly created printer and choose Printer Properties      Choose the Advanced Tab      Click on the driver section drop down and choose the Driver for the printer that does not have the words Class driver after it.       Click apply and then OK and the driver will be changed to the HP Full Function driver for the printer.The user should try this configuration and see if they still experience problems. Printing should not be an issue any more. Please let me know your feed back and if these steps helped. Best of luck and happy printing. Cheers,

Answer 1

Hi tkh2014, At this time I would like you to ensure that all available updates are installed on the computer. refer to this YouTube video if you need help checking:  If the updates are all installed or do not help, I would like you to attempt to restore the computer to point in time prior the two week mark the issue started. To restore your PC to an earlier point in timeSwipe in from the right edge of the screen, and then tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)Enter Control Panel in the search box, and tap or click Control Panel.Enter Recovery in the Control Panel search box, and then tap or click Recovery.Tap or click Open System Restore, and then follow the instructions.Above information provided from this Microsoft site: How to refresh, reset, or restore your PC.