Missing PDF Options in Acrobat Pro 8

For some reason, on some machines in the office "PDF Options" is missing when we try to print to the Adobe PDF 8.0 printer under OS X 10.4.10. Both machines are Intel-based.
Two of the machines in the office have the option, two don't.
We thought it was something specific to these machines. Then yesterday, on a brand new MacBook Pro, we reinstalled a user's license from the DVD and the same thing happened: no PDF Options. This machine had been used for two days. Microsoft Office 2004 installed, Firefox and that's it - otherwise bog standard. Never had an Adobe product on it, never had Acrobat on it. Updated to 8.1.1, no change.
We've tried completely uninstalling, trashing all the Adobe and Acrobat-related items in /Library and ~/Library, same with prefs. We've searched the entire machine for any string that includes 'adobe' or 'acrobat' and trashed them, emptied the trash, restarted, then reinstalled (re-serialising in the process). We've reset the printing system and added the printers back.
We've cleaned the cache files (using AppleJack, a great little utility), repaired permissions, reinstalled the 10.4.10 Combo Updater, DiskWarriored the machine.
We're tearing our hair out, because in our office, this option is vital to the daily work flow.
Is anyone else seeing this? Anyone got a reliable fix?

I "think" that there may be a way to correct this, but it's at your own peril if it doesn't. Then again what have you got to lose? Here is something from another public forum. It's about Acrobat 6.x and 7.x but it sounds like the same issue. If you decide to try this and it works let us know.
http://adobe.groupbrowser.com/threadpage1616-2-10.html
"Re: Acrobat 7 Pro: missing PDF Options menu in all applications
06-23-2005, 07:00 PM #15
[email protected]
Guest
Status:
Posts: n/a
Re: Acrobat 7 Pro: missing PDF Options menu in all applications
Hi all,
I solved this error with Acrobat 7 by deleting the com.adobe.print.AdobePDF7 folder from the user library preferences. It may be missed by those who are deleting preferences because it is not grouped with the com.adobe.acrobat.xxx.plist files.
The equivalent folder for Acrobat 6 is called com.adobe.print.AdobePDF located in the users home library preference folder.
I hope this helps.
Best,
John"
~T

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