Missing points + error when attempting to report them with form

Heya, I made a substantial purchase (multiple appliances) on the website on June 15 and the points aren't showing up in any way (pending or other). When I try to fill in the form for missing points, I get this message "The information entered doesn't match our records. If the purchase was made in the past few hours, please try again later.". And, obviously, the purchase was made many weeks ago, so that's not the problem.  Where do I go from here?  Thanks.

Good afternoon jblob, and welcome to the Best Buy forum,
After looking over your information using the email address you registered with the forum, I can confirm that the purchase in-question is attached to your My Best Buy account.  That is why you have been encountering errors while trying to report it as "missing" on BestBuy.com.  You will not see points emerge as pending until after the items you purchased have been shipped or delivered, and once those points are pending, they should officially post within 20 days.
If points have not officially posted to your My Best Buy account 20 days after the final delivery or if you have any additional program related questions, then please do not hesitate to send me a private message and I will see what I can do to help.  You can send a private message by clicking on the blue button in my signature that is labeled "Private Message."
Thank you for posting and for being a My Best Buy member.

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    I. 2014-03-31 15:36:26. <1> Translated SQL:
                            CALL "scriptversion".DOWNLOAD_DELETE_CURSOR_ABC (:p1, :p2)
    E. 2014-03-31 15:36:26. <1> [-10002] Consolidated database server or ODBC error:  ODBC: [Sybase][iAnywhere Solutions - Oracle][Oracle]ORA-01740: Ontbrekend dubbele aanhalingsteken in identificatiesymbool.
                            ORA-01740: Ontbrekend dubbele aanhalingsteken in identificatiesymbool.
                             (ODBC State = 42000, Native error code = 1740)
    E. 2014-03-31 15:36:26. <1> [-10002] Consolidated database server or ODBC error:  ODBC: [Sybase][iAnywhere Solutions - Oracle][Oracle]ORA-01740: Ontbrekend dubbele aanhalingsteken in identificatiesymbool.
                            ORA-01740: Ontbrekend dubbele aanhalingsteken in identificatiesymbool.
                             (ODBC State = 42000, Native error code = 1740)
    E. 2014-03-31 15:36:26. <1> [-10058] Unable to open download_delete_cursor
    I. 2014-03-31 15:36:26. <1> Error Context:
    I. 2014-03-31 15:36:26. <1> Remote ID: c44a5403-74ba-4c98-bf6d-4e1db5fb24c9
    I. 2014-03-31 15:36:26. <1> User Name: USR:66ed647c-20b1-4cff-9663-8147b0e7e2fd
    I. 2014-03-31 15:36:26. <1> Modified User Name: USR:66ed647c-20b1-4cff-9663-8147b0e7e2fd
    I. 2014-03-31 15:36:26. <1> Transaction: download
    I. 2014-03-31 15:36:26. <1> Table Name: MY_NEWLY_ADDED_TABLE
    I. 2014-03-31 15:36:26. <1> Script Version: scriptversion
    I. 2014-03-31 15:36:26. <1> Script: {CALL "scriptversion".DOWNLOAD_DELETE_CURSOR_ABC (?, ?)}
    I. 2014-03-31 15:36:26. <1> End of Error Context
    I. 2014-03-31 15:36:26. <1> ROLLBACK Transaction: end_download
    I. 2014-03-31 15:36:26. <1> ROLLBACK Transaction: end_synchronization

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