Missing Points Issue

Hello
I sent a message last week about my farcry4 they still haven't responded about my 10$ preorder bonus and yesterday I had $40 in certificates and now today its $25 what happened to the $15 I'm missing.
and i exchanged the collectors of assassins creed for the limited i'm hoping i'm not losing my $10 there as well
so if someone could please see why im missing $15 currently and were my farcry preorder $10 is I would appreciate it very much thanks.
previous message below
I went to pick up my collectors edition of Far Cry 4 today and decided against the collectors edition and just got the limited edition instead because there was nothing special inside except a statue book and poster which i don't need.
I preordered  the collectors edition long ago and she tried to pick up my preorder and it failed so I never received my preorder DLC for Far Cry 4 and I wont receive my $10 reward bonus for buying the game can I please get this DLC and the $10 corrected for my account please thanks!
 my preorder for the collectors edition is still active they din't cancel it thanks
as i stated in my previous email the preorder was never claimed in store so i'm not sure how this will get fixed by calling support?
also this is the points i had yesterday 2,129 POINTS and now today it's 1,339 POINTS  790 points just disappeared I exchanged out assassins creed unity collectors for the limited will that cause my points to change and then go back in?  So I should have $40 available not $25 please help or direct me to who can fix this thanks!
forum mod said to post this in here now today I have more points but two preorder $10's went thru I want to make sure the 780 points that were missing yesterday are back.
Plus my Farcry 4 transaction points posted and still no $10 issued for preordering the game any help would be appreciated thanks much!

Hello tdk2010,
Thank you for writing in, and thank you for being a My Best Buy Gamers Club Unlocked member.  I appreciate your loyalty to gaming with us.
From what you have described I am not sure what would have removed nearly 1000 points from your account at this time.  It is possible that points may temporarily appear to be gone when points go from pending to posted, or from posted to redeemed for My Best Buy certificates.  I'll take a look at this for you.
Bonus points for Far Cry 4 should have posted by now, so I am sorry if that has not been your experience.  I'll review this for you as well and send you an update via private message.
Please watch for this soon.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Missing Points "Issued points"

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    Greetings rstyle2014, and welcome to the Best Buy forum,
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    Thank you for taking the time to reach out to us, and I hope you have a great day!
    Derek|Social Media Specialist | Best Buy® Corporate
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  • Missing Points of my big order past 4 months and not resolved yet

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    Hi Khozema,
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    A purchase of more than $10,000 could definitely result in a lot of points, so I can understand questioning why the points may not have posted to your My Best Buy™ account as of yet.  Being that the purchase was of such a large amount, I would assume it was made at one of our Magnolia or Pacific Sales stores.  The points for a Magnolia or Pacific Sales purchase should generally post within 20 to 35 days after any scheduled deliveries have been completed.
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  • "Victory can be pre-ordere​d" missing points

    on Oct 23rd i preordered two games on bestbuy.com.  Sunset overdrive (xbox one) and Call of Duty: Advance warfare (PS4).  Both games were eligible for the "Victory can be pre-ordered" bonus points yet when i look at my purchase history it would appear that only sunset overdrive received the bonus points.  
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    Hey OmarMendez,
    Like enuf mentioned, it typically takes 15-20 days from the time of shipment or pickup for pre-order bonus certificates to post. The associated points may also never appear as pending, and instead simply be listed in your points history on/around the original order date. You'll want to look for an adjustment that says either "Get $10" or "Victory Can Be Pre-Ordered" for each game.
    I'd be glad to look into this situation on your behalf as well, so make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
    Aaron|Social Media Specialist | Best Buy® Corporate
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  • Missing Points and Certificate

    I have two problems concerning some missing points and a certificate.
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    Hi Roxxell,
    Welcome to the Best Buy forum!
    1.  It can generally take 3 to 5 business days for a transaction to appear in a member's My Best Buy™ account.  If after 5 business days your recent trade-in has not posted to your account, then I should be able to help report it as "missing" so that you can be awarded points.  Please send me a private message if that trade-in does not post and I will see what I can do to help.  A private message can be sent by clicking on the blue button located within my signature.
    2.  The point value for the two certificates you redeemed on BestBuy.com ($10 = 500 points) should have reposted to your My Best Buy™ account within 3 to 6 business days of the order being cancelled.  I looked over your account, and as you mentioned, 250 points have reposted, so there are 250 points remaining that still need to repost.  Being that we are beyond 6 business days, I will make sure those points are added to your account.  You should see 250 points post to your account within 24 to 48 hours.
    Thank you for posting.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Report missing point for purchases at Pacific Sales

    Hi,
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    Good morning dkz640, and welcome to the Best Buy forum,
    If your My Best Buy account was not attached to your Pacific Sales purchase when it was processed, then points are unlikely to post on their own.  In most cases you should be able to report a purchase as "missing" on BestBuy.com if it was not attached to your account; however, a purchase made from one of our Pacific Sales or Magnolia stores cannot be reported online, which means we may need to see if points can be added a different way.
    I would like to go over your My Best Buy account with you to ensure it is up-to-date and to gather some additional information, so I will be sending you a private message.  You can check your private messages by logging into the forum and clicking on the little yellow envelope located at the top of the page.  I look forward to further speaking with you.
    Thank you for posting and for being a My Best Buy member.
    Derek|Social Media Specialist | Best Buy® Corporate
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  • Missing Points GTA V PS4

    I purchased GTA V for PS4 thru the website and did an instore pickup. I purchased it on 11/18. The points still have not been applied to my account. When I go to report missing points and put in the order number, zip, and total it says "This transaction has already been added to an account". What account has this purchase been added towards because it's been nearly 10 days and I still dont see the points but I see all of the order info. Any help? Thanks

    Hello Scarphace3,
    Thank you for being a My Best Buy member, and thanks too for pre-ordering your games with us.  I'm happy to hear you we able to pick up your game on the release date.
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    Please let us know if you have any additional questions at this time.
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    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing points for buy 3 games 25$ reward points

    Need help with my account...I am missing points for the buy 3 and receive 25 ...i have sent mike a pm with all my account information...
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    Solved!
    Go to Solution.

    Hello bigshane25,
    Thank you for being a My Best Buy member, and thank you for purchasing your Xbox One games at Best Buy!  I'll be happy to review your account with you.  Please watch for a private message from me shortly after I have had a chance to look things over and see what we can do.
    Best regards,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing points too

    I am missing points for $600 in purchases. What do i need to do?
    When I go to add the receipts it tells me the transaction was laready added, but the points aren't there.

    Hi theaberlin0002,
    Thank you for connecting with us on the forum.
    I pulled up your information using the email address you registered with the forum, and from what I can see, you currently have two My Best Buy accounts.  That would explain why it appears the points are missing and why BestBuy.com says the purchases in-question are already attached to an account.  I would suggest we look into possibly merging the two accounts so it is easier for you to keep track of your points and certificates.
    If the information associated with each account matches, then I should have no problem merging them.  Any points/certificates in the secondary account would transfer over to the primary account following the merge.  I will need some information from you before I can move forward, so please send me a private message with the information listed below.  You can send a private message by clicking on the blue button found in my signature.
    Name
    Phone #
    Mailing address
    Email address
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    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Couldn't report missing points online

    I have been trying several times in the last couple days to report the missing points for a purchase I made in the store during the Black Friday Sales. I got the error message "Please check the information you entered and try again". I verified that the customer service pin number is indeed correct as on the receipt but kept getting the same error message.   
    The database system was down at the store when I made the purchase and the rep wasn't able to access the system to look up my account number. He said I should be able to report missing points online when I got home but the website kept giving me an error when reporting the missing points.
    Please helps! Thanks!

    Greetings leongwh, and welcome to the Best Buy forum,
    I just reported one of my own recent Best Buy purchases as "missing" on BestBuy.com and it seemed to work fine.  Are you entering the "Customer Service Pin Number" as it appears on the receipt, including spaces?  I would encourage you to try it once more including spaces, and if you are still unable to report your purchase, then please send me a private message with the below information and I will make sure it is attached to your account.  A private message can be sent by clicking on the blue button in my signature.
    Name
    Email address
    My Best Buy™ ID #
    Receipt pin #
    How Do I Report Missing My Best Buy Points?
    Thank you for posting and for being a My Best Buy™ member!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing points, transaction was not recorded on my account but another.

    My father recently went in to buy a new HDTV and was assured by the represenative at the store that the points for the tv would be added to my account, the account we both do our shopping on. I do believe he in fact did purchase the HDTV with the Best Buy credit card. Now I told him before he left that we probably wouldn't get the points since he was using the credit card. We had not received points for the last computer we purchased because it was done on said card and if I'm not mistaken, a representive on this board said that you aren't awarded Reward Points when you do transactions that way.
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    Good evening ReuleHL,
    Before we get into the matter at hand, I do want to point out that a My Best Buy™ account is intended to be used by a single member and that program benefits cannot be transferred to other members.  With that being said, I would strongly suggest that you and your father use separate accounts for your own purchases.  That should help prevent any potential problems with either of your accounts.
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    I am going to send you a private message so that I can go over your My Best Buy™ account with you and see if I can help answer any additional questions you may have.  To check your private messages, you would want to login to the forum and click on the yellow envelope icon located at the top of the page.
    My Best Buy™ program points and promotional financing - FAQ
    Thank you for connecting with us on the forum!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing points + error when attempting to report them with form

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    Good afternoon jblob, and welcome to the Best Buy forum,
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    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

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