Missing Points "Issued points"

HI,
I recently made a purchase at my local best buy (10/30/14), I also used a 3X points coupon with it. I checked my points today and it says that my points from my last purchase (10/30/14)  was issued but its not showing on my total point.
I tried to "report missing points" but keeps saying "this transaction has already been added to your account"
I add all my point since the last time I issued a certificate and certainly Im missing the last transaction i made from BB.
I would like to know where I can email BB Elite plus rewards customer service to address this issue?
I had a similar problem before, I was able to get it fix via email. now i cant find those emails in my inbox.
Thanks for any help!

Greetings rstyle2014, and welcome to the Best Buy forum,
It can usually take up to 20 days for points to post to a member's My Best Buy™, and if your purchase took place on 10/30/2014, then the 20th day would actually be today.  I attempted to look over your account to see if the coupon was scanned properly, but was unable to do so using the email address you registered with the forum.
With that being said, please feel free to send me a private message if the 3X points do not post to your account by the end of the day and I will see what I can do to help.  You can send a private message with the below information by clicking on the blue button in my signature labeled "Private Message."
Name
Email address
My Best Buy™ ID #
Receipt pin #
Where Are My My Best Buy Bonus Points?
Thank you for taking the time to reach out to us, and I hope you have a great day!
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

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