Missing points

on 3/12 i made two purchases one behind the other, both at the same store and one for $118.89 and the second purchase i paid for with a different CC for $822.66. The higher dollar purchase is not listed on my account nor were points given. I find it very hard to believe that BB would want to purposely not put those points to my account. I submitted the reciept for reimbursement and have a copy of it on my phone but without the Customer service PIN, what can i do to have that purchase placed into my account?

Hi dhandshoe,
Welcome to the Best Buy forum.
If a purchase that could potentially result in quite a few points is not displayed in your My Best Buy™ account, then I am not surprised you may have questions. I looked over your information and found that the points for both purchases have in-fact posted; however, it turns out that you actually have two active My Best Buy™ accounts, and the points for the $800+ purchase posted to a non-primary account.
I would suggest that we look into merging the two accounts together, so it is easier for you to keep track of your purchase history and point/certificates. Any points/certificates in your secondary account would transfer over to the primary account following the merge. Please send me a private message with the below information, by clicking on the blue button in my signature, and I will see what I can do to help.
Name
Phone #
Mailing address
Email address
Merging My Best Buy™ Accounts
Thank you for reaching out to us and for being a My Best Buy™ member.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Report missing point for purchases at Pacific Sales

Hi,
I forgot to give My Best Buy™ account to the sales asscociate for the purchase order. How to associate My Best Buy™ account with my purchase order at Pacific Sales within best buy store? I don't have the Customer Service Pin number on my receipt to add my missing points on Report Missing Points page, and I don't see the options for Pacific Sales or sales number.
Please let me know how I can attach my purchase order to My Best Buy™ account.
Thank you

Good morning dkz640, and welcome to the Best Buy forum,
If your My Best Buy account was not attached to your Pacific Sales purchase when it was processed, then points are unlikely to post on their own. In most cases you should be able to report a purchase as "missing" on BestBuy.com if it was not attached to your account; however, a purchase made from one of our Pacific Sales or Magnolia stores cannot be reported online, which means we may need to see if points can be added a different way.
I would like to go over your My Best Buy account with you to ensure it is up-to-date and to gather some additional information, so I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope located at the top of the page. I look forward to further speaking with you.
Thank you for posting and for being a My Best Buy member.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Missing Points of my big order past 4 months and not resolved yet

Hello,
I am an Elite Customer of Best Buy and have lots of product past few years.
I have bought order of more than $10,000
ISSUE: MY REWARDS POINTS ARE MISSING. It's being 4 months and I haven't got a single point from this order. Even with Elite Membership, if I have this issue, what others would be going through.
It's easy to make customer that me happy. Just issue the missing points to my account.
I am not able to use "missing my points" page as its giving errors and over the phone I am not getting help as most of the representatives can't help me.
I don't want to lodge complain in BBB regarding this small issue. Hope this would be resolved ASAP and hoping to get the answer and missing points in a short time.
Khozema

Hi Khozema,
I hope you are having a great day, and welcome to the Best Buy forum!
A purchase of more than $10,000 could definitely result in a lot of points, so I can understand questioning why the points may not have posted to your My Best Buy™ account as of yet. Being that the purchase was of such a large amount, I would assume it was made at one of our Magnolia or Pacific Sales stores. The points for a Magnolia or Pacific Sales purchase should generally post within 20 to 35 days after any scheduled deliveries have been completed.
I was unable to find any $10,000 purchases using your name or email address, so I am going to need some additional information from you. To gather that information and go over your My Best Buy™ account with you, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope at the top of the page. I look forward to further speaking with you.
Thank you for taking the time to post to the forum and for being a My Best Buy™ member. :smilehappy:
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Missing Points GTA V PS4

I purchased GTA V for PS4 thru the website and did an instore pickup. I purchased it on 11/18. The points still have not been applied to my account. When I go to report missing points and put in the order number, zip, and total it says "This transaction has already been added to an account". What account has this purchase been added towards because it's been nearly 10 days and I still dont see the points but I see all of the order info. Any help? Thanks

Hello Scarphace3,
Thank you for being a My Best Buy member, and thanks too for pre-ordering your games with us. I'm happy to hear you we able to pick up your game on the release date.
As your My Best Buy account is linked to your account on BestBuy.com, this transaction is already attached to your membership. You should be able to see all the points associated with this transaction when you find the order in your purchase history and click on the "+" to expand the transaction information and show how the points were earned.
Please let us know if you have any additional questions at this time.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Missing points for buy 3 games 25$ reward points

Need help with my account...I am missing points for the buy 3 and receive 25 ...i have sent mike a pm with all my account information...
thank you for your help....
Solved!
Go to Solution.

Hello bigshane25,
Thank you for being a My Best Buy member, and thank you for purchasing your Xbox One games at Best Buy! I'll be happy to review your account with you. Please watch for a private message from me shortly after I have had a chance to look things over and see what we can do.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Missing points too

I am missing points for $600 in purchases. What do i need to do?
When I go to add the receipts it tells me the transaction was laready added, but the points aren't there.

Hi theaberlin0002,
Thank you for connecting with us on the forum.
I pulled up your information using the email address you registered with the forum, and from what I can see, you currently have two My Best Buy accounts. That would explain why it appears the points are missing and why BestBuy.com says the purchases in-question are already attached to an account. I would suggest we look into possibly merging the two accounts so it is easier for you to keep track of your points and certificates.
If the information associated with each account matches, then I should have no problem merging them. Any points/certificates in the secondary account would transfer over to the primary account following the merge. I will need some information from you before I can move forward, so please send me a private message with the information listed below. You can send a private message by clicking on the blue button found in my signature.
Name
Phone #
Mailing address
Email address
Merging My Best Buy™ Accounts
I hope you have a wonderful day!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Missing Points "Issued points"

HI,
I recently made a purchase at my local best buy (10/30/14), I also used a 3X points coupon with it. I checked my points today and it says that my points from my last purchase (10/30/14) was issued but its not showing on my total point.
I tried to "report missing points" but keeps saying "this transaction has already been added to your account"
I add all my point since the last time I issued a certificate and certainly Im missing the last transaction i made from BB.
I would like to know where I can email BB Elite plus rewards customer service to address this issue?
I had a similar problem before, I was able to get it fix via email. now i cant find those emails in my inbox.
Thanks for any help!

Greetings rstyle2014, and welcome to the Best Buy forum,
It can usually take up to 20 days for points to post to a member's My Best Buy™, and if your purchase took place on 10/30/2014, then the 20th day would actually be today. I attempted to look over your account to see if the coupon was scanned properly, but was unable to do so using the email address you registered with the forum.
With that being said, please feel free to send me a private message if the 3X points do not post to your account by the end of the day and I will see what I can do to help. You can send a private message with the below information by clicking on the blue button in my signature labeled "Private Message."
Name
Email address
My Best Buy™ ID #
Receipt pin #
Where Are My My Best Buy Bonus Points?
Thank you for taking the time to reach out to us, and I hope you have a great day!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Couldn't report missing points online

I have been trying several times in the last couple days to report the missing points for a purchase I made in the store during the Black Friday Sales. I got the error message "Please check the information you entered and try again". I verified that the customer service pin number is indeed correct as on the receipt but kept getting the same error message.
The database system was down at the store when I made the purchase and the rep wasn't able to access the system to look up my account number. He said I should be able to report missing points online when I got home but the website kept giving me an error when reporting the missing points.
Please helps! Thanks!

Greetings leongwh, and welcome to the Best Buy forum,
I just reported one of my own recent Best Buy purchases as "missing" on BestBuy.com and it seemed to work fine. Are you entering the "Customer Service Pin Number" as it appears on the receipt, including spaces? I would encourage you to try it once more including spaces, and if you are still unable to report your purchase, then please send me a private message with the below information and I will make sure it is attached to your account. A private message can be sent by clicking on the blue button in my signature.
Name
Email address
My Best Buy™ ID #
Receipt pin #
How Do I Report Missing My Best Buy Points?
Thank you for posting and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Missing points, transaction was not recorded on my account but another.

My father recently went in to buy a new HDTV and was assured by the represenative at the store that the points for the tv would be added to my account, the account we both do our shopping on. I do believe he in fact did purchase the HDTV with the Best Buy credit card. Now I told him before he left that we probably wouldn't get the points since he was using the credit card. We had not received points for the last computer we purchased because it was done on said card and if I'm not mistaken, a representive on this board said that you aren't awarded Reward Points when you do transactions that way.
He said he would ask when buying the TV and he was definitely told we would still get the points for the HDTV regardless of whether or not we would used the credit card.
I checked our account and nothing has shown up on the transaction log. I tried Reporting Missing Points and it said it was logged on another account. The Member ID on the receipt for the HDTV is not the one we use and I don't know how I would access said account.
I really hate to be bother if the policy is in fact that you cannot get points from Best Buy Credit Card purchases but this is the second time an in-store represenative has told my father otherwise. If the points were awarded and put on another account, I'd like to figure out a way to be able to get access some way. Thank you.

Good evening ReuleHL,
Before we get into the matter at hand, I do want to point out that a My Best Buy™ account is intended to be used by a single member and that program benefits cannot be transferred to other members. With that being said, I would strongly suggest that you and your father use separate accounts for your own purchases. That should help prevent any potential problems with either of your accounts.
A program member can earn points when using their Best Buy credit card or My Best Buy™ MasterCard; however, a purchase that is applied to a promotional financing offer would not qualify for points. So, if your father selected a promotional financing offer when purchasing his TV, then he would not receive points (base and bonus). This is a change to the My Best Buy™ Program Term that went into effect back in July 2013.
I am going to send you a private message so that I can go over your My Best Buy™ account with you and see if I can help answer any additional questions you may have. To check your private messages, you would want to login to the forum and click on the yellow envelope icon located at the top of the page.
My Best Buy™ program points and promotional financing - FAQ
Thank you for connecting with us on the forum!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Missing points + error when attempting to report them with form

Heya, I made a substantial purchase (multiple appliances) on the website on June 15 and the points aren't showing up in any way (pending or other). When I try to fill in the form for missing points, I get this message "The information entered doesn't match our records. If the purchase was made in the past few hours, please try again later.". And, obviously, the purchase was made many weeks ago, so that's not the problem. Where do I go from here? Thanks.

Good afternoon jblob, and welcome to the Best Buy forum,
After looking over your information using the email address you registered with the forum, I can confirm that the purchase in-question is attached to your My Best Buy account. That is why you have been encountering errors while trying to report it as "missing" on BestBuy.com. You will not see points emerge as pending until after the items you purchased have been shipped or delivered, and once those points are pending, they should officially post within 20 days.
If points have not officially posted to your My Best Buy account 20 days after the final delivery or if you have any additional program related questions, then please do not hesitate to send me a private message and I will see what I can do to help. You can send a private message by clicking on the blue button in my signature that is labeled "Private Message."
Thank you for posting and for being a My Best Buy member.

"Victory can be pre-ordered" missing points

on Oct 23rd i preordered two games on bestbuy.com. Sunset overdrive (xbox one) and Call of Duty: Advance warfare (PS4). Both games were eligible for the "Victory can be pre-ordered" bonus points yet when i look at my purchase history it would appear that only sunset overdrive received the bonus points.
I had sunset overdrive delivered to me by mail. Call of duty, I chose to pick up at a store. I tried to call 888 best buy, but 888 best buy is just horrible. Everytime i call its over a 20 minute wait, I get someone who barely speaks english and after 30 or more minutes of trying to explain what im calling about the representative tried to tell me that because i preordered both games on the same receipt that only one game gets the bonus points. I debated that i am able to preorder as many different titles as i like on one receipt and as long as they are eligible for the promotion i should get it for each one. she then stated she would "transfer" to the elite plus hotline which resulted in the call being disconnected.
Who should i contact in regards to the missing points. I remember in the past there was a specific way to email representatives that handled reward zone issues but I did not see that option anywhere in the mybestbuy account. nor could i find the exclusive number elite plus members should call if they have any concerns. any and all information is greatly appreciated as well as your time and consideration regarding this matter.

Hey OmarMendez,
Like enuf mentioned, it typically takes 15-20 days from the time of shipment or pickup for pre-order bonus certificates to post. The associated points may also never appear as pending, and instead simply be listed in your points history on/around the original order date. You'll want to look for an adjustment that says either "Get $10" or "Victory Can Be Pre-Ordered" for each game.
I'd be glad to look into this situation on your behalf as well, so make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Unable to Report Missing Points

Recently bought a $20 PSN card online but wasn't given the option to enter in my Best Buy Gamers Club ID to get points for the transaction. Went online to report the missing points and the website is saying it doesn't recognize my order number. Please advise.

Hello mastaspy007,
I hope you are enjoying your Friday so far.
I would say that every point counts and they can definitely add up quickly. If your order has not already been attached to a My Best Buy™ account, then you should be able to report it as "missing" on BestBuy.com. I have gone about reporting your recent order, which should post to your account within the next 3 to 5 business days.
I would suggest using the BestBuy.com account that is currently linked to your My Best Buy™ account in the future when you place orders on BestBuy.com. Since those accounts are linked, any orders you place should automatically attach to your My Best Buy™ account. That could potentially help prevent future orders from not being attached to your account so that you can earn points.
How Do I Report Missing My Best Buy Points?
Thank you for connecting with us on the forum and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

I'm missing points from trade ins.

I'm missing exactly 550 points from trade ins to Bestbuy.Only 110 points of my 660 over the past three months have been credited to my account. I'm not sure how to report the missing points from trade ins. Thank you.

Hi EM12,
Well, that's no good! Trade-in points can accrue quickly if you make frequent trades, so I can imagine why you'd be concerned.
I'll need to gather some information in order to research this situation on your behalf, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page. In the meantime, remember that points earned for any given trade are determined by the base value of each product -- not the grand total after any applicable promotions have been applied.
Cheers,
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Missing Points and Certificate

I have two problems concerning some missing points and a certificate.
1. I traded in a video game on March 21 and the transaction has yet to appear on my account. I would try to use the method of report missing points, but the page I got from this transaction doesn't have a customer service pin. Only number I see that may help is the transaction ID. Also I don't know if my Gamer's Club Unlocked status was taken into account during this transaction.
2. I used two $5 best buy certificates in an order that I cancelled 15 days ago. I talked to a representative through live chat, a function that seems to be gone now, and the person said that it should reappear in my account iin 7-10 days. I actually received one of the two certificates back not long after my conversation with the representative, possibly because I mentioned it in my survey after the chat. However, I have not received my other $5 certificate back.
Anyone able to help with these issues?

Hi Roxxell,
Welcome to the Best Buy forum!
1. It can generally take 3 to 5 business days for a transaction to appear in a member's My Best Buy™ account. If after 5 business days your recent trade-in has not posted to your account, then I should be able to help report it as "missing" so that you can be awarded points. Please send me a private message if that trade-in does not post and I will see what I can do to help. A private message can be sent by clicking on the blue button located within my signature.
2. The point value for the two certificates you redeemed on BestBuy.com ($10 = 500 points) should have reposted to your My Best Buy™ account within 3 to 6 business days of the order being cancelled. I looked over your account, and as you mentioned, 250 points have reposted, so there are 250 points remaining that still need to repost. Being that we are beyond 6 business days, I will make sure those points are added to your account. You should see 250 points post to your account within 24 to 48 hours.
Thank you for posting.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Missing points for prerdering GTAV and LBP3

I preordered GTAV and LBP3 and am missing the points but the transaction has cleared. The best buy I have been going to has been messing my account up and had to charge me full price for the games and then go back and refund me the twenty dollars for gamers club unlocked. This is the second time they have done this. I was wondering if there was any way to get the 1000 points for preordering those games.

Hello Eddiecag,
Thanks for being a My Best Buy Gamers Club Unlocked member, and thank you for pre-ordering your games from Best Buy. I have reviewed your My Best Buy account and I am happy to confirm that the 500 points were awarded for GTA V.
It is not uncommon for the bonus points to post independent of the standard or everyday double points. It would appear that was the case in your instance as well.
Please visit us again any time with any other questions.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Can't retrieve missing points - Errors

I have a lot of receipts I've been meaning to add to my account for the Reward Zone points but every time I try it gives me errors. "Please check the information you entered and try again."
I've re-entered the codes many many times so I know they are correct. This issue has been going on for a long time with the website. I keep checking back but it seems it won't be fixed any time soon, so I'm hoping my receipts that date back a few months will still work.
Any way I can get these added?

Greetings NinjaPanda,
Welcome to the Best Buy forum!
I am sorry to hear that you have had a difficult time while trying to report a few purchases as "missing" on BestBuy.com. If the purchases in-question are not already attached to a My Best Buy™ account and the "Customer Service Pin Number" is being entered correctly, then a purchase should appear within 3 to 5 business days. Please keep in mind that purchases made more than 180 days ago cannot be reported.
I would be more than happy to review your My Best Buy™ account and see if I can help attach your purchases. Please send me a private message with your name, email address, My Best Buy™ ID, and receipt pin number and I will see what I can do to further assist. You can send a private message by clicking on the blue button in my signature. Once I have had the opportunity to review everything, I will follow-up with you.
How Do I Report Missing My Best Buy Points?
Thank you for reaching out to us and for being a My Best Buy™ member.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Missing points

Similar Messages

Maybe you are looking for