Missing Pre-Order $10 Certificate

Hello -
I recently pre-ordered and purchased Shadows of Mordor, and I don't think my $10 RZ certificate is processing correctly. When I pre-ordered, I selected the XB1 version, but chose to switch to the PS4 version when I picked it up.
I asked the CS Rep when I picked it up if switching to the PS4 version would void my RZ Cert reward, but he had already canceled out the original pre-order at that point. And then told me I wouldn't qualify for it now due to the way pre-orders are handled.
I'm hoping someone can look at my purchase history and see that I preordered the game and purchased it - I just ended up buying it on a different platform - and grant me the $10 RZ Cert.
Thanks!

Hi malistrais,
The 500 bonus points you can receive by way of the "Get $10" pre-order promotion is a great offer, so I can understand feeling concerned that the last minute change with your Middle-earth: Shadows of Mordor pre-order may prevent the bonus points from posting to your My Best Buy™ account. If your pre-order had to be cancelled because of the change from Xbox One to PS4, then the bonus points may not post to your account because it took place after the game was officially released.
I would like to go over your My Best Buy™ account with you and the pre-order you placed, so I will be sending you a private message. To check your private messages, you will want to login to the forum and click on the yellow envelope at the top of the page.
Thank you for reaching out to us on the forum!
Derek|Social Media Specialist | Best Buy® Corporate
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Missing Pre-Order Reward Zone Certificate for Fifa 15

Hi - please let me know who I should contact regarding the missing pre-order certificate for Fifa 15. Thanks!

Hello joogle,
When it comes to things like missing Reward Certificates from gaming pre-orders, we can certainly help you out right here on the forums! While I thank you for pre-ordering and purchasing FIFA 15 at Best Buy, I’m sorry to hear that you may not have received the bonus from the My Best Buy Get $10 promotion. I’m happy to review your account and help if needed!
Using your email address on file for the forums, I was able to locate your My Best Buy membership. In looking, I actually do see that you received the 500 points for pre-ordering FIFA 15. You’ll see the points if you look back to 5/30/14 when you pre-ordered the game. You can review your points by logging into your account on BestBuy.com and clicking the My Best Buy tab at the top.
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I picked up my order yesterday for In-Store Pickup & had a couple of issues. First, when I was picking up my order, the associate helping me tried to pick up the two large boxes at the same time & I watched as they slipped from his grip & he dropped them in front of me. The outer sleeves of the boxes came unattached to the boxes & since one of the boxes fell on the other one, there was some slight damage to the box, there's a large crease on the top now. I asked him if he could grab another two that weren't damaged since they were obviously dropped right in front of me, but the associate said there were no other ones available. To him it might not seem like a big deal, but if I am going to spend the large amount of money on the Collector's Edition of an item, I like EVERYTHING to be pristine & perfect, even the outer packaging! That was disappointing.
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Hey siatienco,
I have to admit, the circumstances you’ve described around your The Witcher: Wild Hunt pre-order are pretty frustrating to me. Obtaining your SteelBook should have been standard protocol, not a matter of “luck”. Also, I can completely understanding wanting a Collector’s Edition that’s in good shape and I greatly apologize if you received one that isn’t in perfect condition!
One positive note I can add here is that you likely have nothing to worry about with the $10 Reward Certificate portion of your pre-order. These points generally don’t show up until 15-20 days after you pick up your pre-order and within this timeframe, they may or may not even show as pending.
If for any reason you don’t see the 500 points ($10) in the timeframe mentioned above, please send me a private message via the link in my signature. Keep in mind, the points may appear back when you placed your pre-order, so be sure to look there as well.
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Missing "pre order points" for Shadow of Mordor.

I've recently received Shadow of Mordor, I had the game pre ordered, but I'm positive that I didn't receive the 500 bonus points for pre ordering. I can't tell if they're pending or what with the new system, and I can't report those points missing through the "report missing points" menu.
Can I get some help with that?

Good morning Vaymasters,
It can generally take up to 20 days for points to post to a member's My Best Buy™ and Middle-earth: Shadows of Mordor was only released a few days ago (9/30/2014), so it might be a few more days before any points officially post to your account. As far as I can tell though, your pre-order should qualify for the "Get $10" pre-order bonus points. If you do not see 500 bonus points post to your account within 20 days, then please send me a private message and I will see what I can do. A private message can be sent by clicking on the blue button in my signature.
Thank you for connecting with us on the forum!
Derek|Social Media Specialist | Best Buy® Corporate
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Pre order $10 Certificate & GCU

Hi, I pre ordered battlefield hardline for the xbox one by depositing $5 the day before the release date. I came back to pick it up the next day and paid I believe a total of $50. I'm not exactly sure if the $5 deposit was applied or not but I don't see any 1000 points ($10 certificate) pending. I did get the pre order bonus code on my receipt though. They even asked me for my email so the code could be emailed as well. I just want to make sure if the $5 deposit was actually applied and if not, could you please help me get refunded $5 and get my $10 certificate if for some reason, it didn't count as a pre order? Thanks in advance.
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Hi SomethingNanika,
The "Get $10" pre-order offer is a great way to earn some bonus points, and as long as you picked up your Battlefield Hardline pre-order within seven days of the official release date, you should qualify for the 500 bonus points ($10 = 500 points). It can generally take up to 20 days for points to officially post to a member's account, so 4/6/2015 would be your 20th day.
I looked over the receipt from when you picked up your pre-order and it does look like the $5 deposit was applied correctly. Your discount for being an Unlocked member brought the price down to $47.99 and with sales tax the total was about $50; however, that is when your $5 deposit was applied. The final receipt should show that your credit card was charged about $45.
With that being said, please feel free to send me a private message if you have any other questions or if you do not see the 500 bonus points post after 20 days, and I will see what I can do to help. You can send a private message by clicking on the blue button in my signature that is labeled "Private Message."
Thank you for posting and enjoy Battlefield Hardline!
Derek|Social Media Specialist | Best Buy® Corporate
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I have two issues.
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Hi NeoQuintessence,
I am really excited to see Big Hero 6! It won an Oscar during the Academy Awards last night, so it must be pretty good. I love animated movies and can never watch Toy Story too many times. That is one of my favorite movies.
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Hello jamezuva,
It is regrettable to hear that you may not have received your bonus content for pre-ordering Bloodborne. I can imagine this is greatly disappointing, and I'm sorry for any frustration this predicament may be causing you.
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• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)
Please ensure you provide all of the requested details to Gaming Support for the fastest assistance. Armed with this information, our gaming team will be able to quickly assess the situation and provide you with a resolution!
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Hi sjc1279,
If your pre-order of Middle-earth: Shadow of Mordor met the terms of the "Get $10" pre-order offer, then the 500 bonus points should post to your My Best Buy account within about 20 days. Please keep in mind that these bonus points may not appear as pending along side the base points. I looked over your account using the email address you registered with the forum, and from what I can see, your pre-order should qualify.
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Derek|Social Media Specialist | Best Buy® Corporate
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Hey wooke,
Thanks for pre-ordering GTA V and Far Cry 4 from Best Buy. I trust the gaming was good over the weekend.
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Hello sixthnewkid,
Thank you for being a My Best Buy member and pre-ordering your games from Best Buy. We're pleased to have earned your loyalty.
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Missing $10 certificate for Call of Duty Advanced Warfare pre-order

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Hi there bradinoh-
I apologize for the tardiness of this response; it’s definitely the holiday season as we are a little backed up right now on the forums! I hope that you are enjoying both Call of Duty: Advanced Warfare and Dragon Age: Inquisition as both look to be pretty fun games!
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Hi y2juio,
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Hey OmarMendez,
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Aaron|Social Media Specialist | Best Buy® Corporate
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Missing $10 Game Pre Order Bonus

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{removed per forum guidelines}
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{removed per forum guidelines}
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{removed per forum guidelines}
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Hey again Segura,
Thanks for reserving and purchasing your copies of Call of Duty: Advanced Warfare, Sunset Overdrive, and Forza Horizon 2 with us! I hope you're enjoying each game so far.
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Hi IFlyRC80,
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