Missing "pre order points" for Shadow of Mordor.

I've recently received Shadow of Mordor, I had the game pre ordered, but I'm positive that I didn't receive the 500 bonus points for pre ordering. I can't tell if they're pending or what with the new system, and I can't report those points missing through the "report missing points" menu.
Can I get some help with that?

Good morning Vaymasters,
It can generally take up to 20 days for points to post to a member's My Best Buy™ and Middle-earth: Shadows of Mordor was only released a few days ago (9/30/2014), so it might be a few more days before any points officially post to your account. As far as I can tell though, your pre-order should qualify for the "Get $10" pre-order bonus points. If you do not see 500 bonus points post to your account within 20 days, then please send me a private message and I will see what I can do. A private message can be sent by clicking on the blue button in my signature.
Thank you for connecting with us on the forum!
Derek|Social Media Specialist | Best Buy® Corporate
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Hello jamezuva,
It is regrettable to hear that you may not have received your bonus content for pre-ordering Bloodborne. I can imagine this is greatly disappointing, and I'm sorry for any frustration this predicament may be causing you.
If you ultimately haven't received this content, please send us the following information in a private message to our Gaming-BBY inbox (clicking the hyperlink will open a new window with a private message addressed to the inbox):
Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)
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Missing Pre Order 500 Points for Shadow of Mordor.

I preordered Shadow of Mordor on 9/19 and picked it up on release date. Purchase point was posted to my account today, but I'm not seeing bonus points pending or posted to my account.

Hi sjc1279,
If your pre-order of Middle-earth: Shadow of Mordor met the terms of the "Get $10" pre-order offer, then the 500 bonus points should post to your My Best Buy account within about 20 days. Please keep in mind that these bonus points may not appear as pending along side the base points. I looked over your account using the email address you registered with the forum, and from what I can see, your pre-order should qualify.
With that all being said, if you do not see 500 bonus points post to your My Best Buy account within 20 days, then please feel free to send me a private message and I will make sure they are added to your account. You can send a private message by clicking on the blue button in my signature labeled "Private Message."
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Missing Pre-order Points

I have two issues.
First, I pre-ordred Big Hero 6 when there were 2 separate 100 point bonuses being offered. If I recall, one was for the normal pre-order 100 points and the other was because it was nominated for awards. Anyway, I checked my MyBestBuy account, but only one of the 100 points was posted. I would obviously like to get the other as well. I tried posting the picture here, so I hope it made it.
Second, I bought a movie in-store on January 27th and then did a price adjustment in-store on after the price was lowered on February 10th. That went fine, but the issue is something that has happened to me before, and has apparently never been fixed. Since the price went down, there is obviously going to be some MyBestBuy points taken off. That happened, but there was a "bonus" negative 3 in there as well. The promotion for 3x points on movies was in effect during the price adjusment but NOT during the original purchase, and therefore too many points were deducted. It is only a very small amount, so I'm really mentioning this just to help fix the problem (and if I can get those few points back, great). It's just annoying that the system wasn't fixed since last time I mentiond this problem and this could be a huge problem for somebody doing a return of let's say two $20 movies. That's minus 40 points normally and then minus an additional 120. That stuff can add up over time.

Hi NeoQuintessence,
I am really excited to see Big Hero 6! It won an Oscar during the Academy Awards last night, so it must be pretty good. I love animated movies and can never watch Toy Story too many times. That is one of my favorite movies.
We did have a promotion that was offering 100 bonus points between 1/11/2015 - 1/17/2015 with the pre-order of certain movies, but I am only aware of one actual promotional offer. I partnered with our My Best Buy program team and confirmed that there was only one promotion offering bonus points back in January when you placed your pre-order. I can understand how it may have appeared as if there were two promotions offering 100 bonus points; however, if you clicked on each offer it should have directed you to the same offer details. With that being said, the 100 bonus points that have posted to your account would fulfill the offer.
A return/exchange or price match will usually result in some points being deducted, but points for a promotion that were never originally awarded should not have been deducted. If the movie you purchased on 1/27/2015 was not awarded 3X points, then 3X points should not have been deducted from your account following the price match. To ensure that your My Best Buy account is up-to-date and to see if you have any other questions, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope located at the top of the page.
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Hello joogle,
When it comes to things like missing Reward Certificates from gaming pre-orders, we can certainly help you out right here on the forums! While I thank you for pre-ordering and purchasing FIFA 15 at Best Buy, I’m sorry to hear that you may not have received the bonus from the My Best Buy Get $10 promotion. I’m happy to review your account and help if needed!
Using your email address on file for the forums, I was able to locate your My Best Buy membership. In looking, I actually do see that you received the 500 points for pre-ordering FIFA 15. You’ll see the points if you look back to 5/30/14 when you pre-ordered the game. You can review your points by logging into your account on BestBuy.com and clicking the My Best Buy tab at the top.
You should be set here! However, please let me know if you have any other questions or concerns.
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Hello -
I recently pre-ordered and purchased Shadows of Mordor, and I don't think my $10 RZ certificate is processing correctly. When I pre-ordered, I selected the XB1 version, but chose to switch to the PS4 version when I picked it up.
I asked the CS Rep when I picked it up if switching to the PS4 version would void my RZ Cert reward, but he had already canceled out the original pre-order at that point. And then told me I wouldn't qualify for it now due to the way pre-orders are handled.
I'm hoping someone can look at my purchase history and see that I preordered the game and purchased it - I just ended up buying it on a different platform - and grant me the $10 RZ Cert.
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Hi malistrais,
The 500 bonus points you can receive by way of the "Get $10" pre-order promotion is a great offer, so I can understand feeling concerned that the last minute change with your Middle-earth: Shadows of Mordor pre-order may prevent the bonus points from posting to your My Best Buy™ account. If your pre-order had to be cancelled because of the change from Xbox One to PS4, then the bonus points may not post to your account because it took place after the game was officially released.
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Missing bonus pre-order points

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Hello Lgndryhr,
I've had the chance to review your account and regrettably must inform you that you have not received a pre-order bonus certificate because you ordered your copy of Call of Duty: Advanced Warfare on the game's release date (11/03/2014). Remember that customers must both pre-order an eligible title prior to its release date and subsequently purchase that copy to qualify for our Get $10 promotion. For more information, I would encourage you to refer to this article:
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Did not get my pre order points (best buy rep help me)

Didn't get my pre order points of 500 for shadow of morder today and also never even got a couple or 25 bonus points for reviews last month
Solved!
Go to Solution.

Hi aaronc80,
It’s great to see that you’re taking advantage of the My Best Buy bonus points for reviewing products on BestBuy.com! I also appreciate you pre-ordering your games at Best Buy. With that said, I do apologize for any confusion you’ve endured if you’re not seeing points for both the reviews, as well as the Get $10 promotion.
Both of these promotions usually take up to 20 days for the points to appear on your account. Shadow of Mordor came out 9/30, so it may be a few days yet before you’ll see those points. In regards to the product reviews, there are a few reasons you may not see your points, aside from the fact that it can also take up to 20 days. First, the review must be approved and published to receive the points. Also, a maximum of 8 reviews (total 200 points) will be awarded per calendar year per member. Lastly, your My Best Buy membership does need to be attached to your BestBuy.com account to receive the points.
I’m hoping these details help clear up why you’re not seeing any points yet in these two instances! Please don’t hesitate to send me a private message if you’re not seeing the 500 points from your Shadow of Mordor pre-order after 20 days of having picked up your copy, or it being shipped.
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Never received $10 Reward Certificate for Shadow of Mordor

I never received the $10 reward certificate for Shadow of Mordor.

Hi TheVila,
Thanks for pre-ordering and purchasing your copy of Shadow of Mordor with us! I hope you're enjoying the game so far.
We're aware of an issue that's resulted in pre-order bonus certificates for this title being awarded later than expected. Our My Best Buy team hopes to have a solution in place soon, so I'd encourage you to keep an eye on your account on BestBuy.com over the next week for updates.
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Missing pre-order bonus points

Hello,
I picked up pre-orders for Grand Theft Auto 5 and Far Cry 4 on 11/18, but the 500 bonus points per game do not show as pending on my purchase history.From browsing this forum, it looks like the reason is that the initial $5 deposits were not properly applied to the final sale. Can this be corrected?
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Hey wooke,
Thanks for pre-ordering GTA V and Far Cry 4 from Best Buy. I trust the gaming was good over the weekend.
Thanks too for being a My Best Buy member. As enuf mentioned, points can take up to 20 days to post to your account, and as long as you have both the pre-order and the purchase associated to your membership then the points should appear within that time frame.
I have reviewed your account and everything appears to be in order. I even see the points pending so you are set! Thanks for checking out our forum. Come back any time with your questions or concerns.
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Pre-order points missing and pre-ordering problems at the store level.

Hi
During the week of July 6th-July 12 there was an ad for pre-ordering certain movies and getting 100 bonus points for each movie. On July 12th I pre ordered Rio 2, The Amazing Spiderman 2, and Transformers:AOE (Steelbook edition). The employee was able to successfully pre-order Rio 2 using the provided in store pre order card but had difficultly pre ordering Spiderman 2 and Transformers. Rio 2 and Spiderman 2 had set release dates while at that time Transformers did NOT have a release date until recently. These pre-orders were done in three different transactions.
Picking up Rio 2 on 7/15 was not a problem. The employee did an exchange in the system. The 100 bonus points never posted.
The Amazing Spiderman 2 had a lot of problems. The employee thought I already bought it and picked it up on 7/12 when I went to pick it up on 8/19 (the release date). At the time of the pre order purchase, there was no announcement of the BB exclusive Magno pack for the same price as the regular blu ray release. Again the employee did a return/rebuy. This employee also stated that the employee who processed the pre-orders Spiderman and Transformers did it incorrectly since it looks like she did it as a normal transaction instead of a pre-order. The points have yet to be posted.
Transformers: AOE (Steelbook edition) now has an official release date of 9/30. My question is will the system allow for employee to process the pre-order pick up since it is outside of the 45 day window? I am hoping it won't be but seeing how the employees have been processing pre-orders incorrectly when picking them up I expect problems when doing so.
I have also noticed a price drop for transformers (6760435) from the time I pre-ordered it on 7/12. Will the employees be able to adjust the price and give me the difference?
Not all stores carry the pre-order cards making this a difficult process for everyone (it takes me on average 30 minutes to pick up 1 pre-order instead of in and out within 5 mins like usual) because someone didn't do it correctly the first time. So my question is, how should employees process a pre-order if there is NO Pre-Order card in store?? I would love to continue to pre-order at best buy, but am getting tired of having employees screw up my pre-order.

Hello ITDEFX101,
Pre-ordering your movies during these 100 My Best Buy™ Bonus Point promotions is a great way to ensure that you are able to get your hands on some great movies as soon as possible after release, while simultaneously earning extra points. It is regrettable to hear that your pre-order experience with Rio 2 and The Amazing Spiderman 2 were not as smooth as we strive for these processes to be, and in the end, you state you didn’t even get the bonus points you expected.
Using the information you registered with the forum, I was able to review your pre-orders for all three movies, as well as your My Best Buy™ account. Sadly, it does appear that there may have been some issues with your pre-orders, and I would like to address these with you privately, especially concerning your pre-order for Transformers: Age of Extinction. I am sending you a private message, which you may view once you’ve signed into the forum and clicked the envelope icon in the top right corner of the page.
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Tasha|Social Media Specialist | Best Buy® Corporate
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I pre-ordered Middle Earthhadows of Modor. I picked up the game on the release day. I recently looked at my point history and noticed I didn't get the Victory Can Be Pre-Ordered bonus points. This other forum I frequent, others said they also didnt get points either.

Hi jgonzales14 and Ninjaskrzypek,
As you may have read in other similar forum threads, it can generally take up to 20 days for bonus points to post to a member's My Best Buy™ account. If your pre-order of Middle-earth: Shadows of Mordor was picked up or shipped within 7 days of the games release (9/30/2014), then you should qualify for the 500 bonus points. From what I can see, both of your pre-orders should qualify for the bonus points.
With that all being said, if you do not see the bonus points post to your My Best Buy™ account within 20 days, then please do not hesitate to send me a private message and I will make sure they are added. You can send a private message by clicking on the blue button in my signature that is labeled "Private Message."
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Thank you for connecting with us and game on!
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$10 reward certificate for Shadow of Mordor.

I am hoping that the string of errors that I have encountered does not prevent me from getting the reward certificates that should come with pre-ordering Shadow of Mordor. Let me start my adventure with this....
On August 6th, I preordered Shadow of Mordor, along with two other games, on the same reciept. Now, I wanted Shadow of Mordor for my PS4 and the other two for Xbox One. I didn't pay attention and the checkout person made all 3 of them for the Xbox One. After I noticed I told her about the mistake and she assured me that I can still use it for the PS4 version and that my reward certificates wouldn't be affected. Okay, so I bought into that.
When I went to purchase Shadow of Mordor on September 30th I was assured again that it would be okay. Now, I thought I had nothing to worry about....but as I looked at the reciept yesterday I just noticed that the customer service person never used the pre-order credit towards the game....sigh. I didn't notice at the time because I used some reward certiciates, the gamers club discount, and a gift card. I didn't do the math in my head because I was rushing and just got off work.
Is there anything I can do to get the $10? What happens to my unused pre-order credit now that the game has been released? I don't lose it do I? Any help is greatly appreciated.

Hi ZombieSpaceLord,
I greatly appreciate multiple games at Best Buy! I do however apologize as it sounds like there may have been a mix up with which versions of each game you wanted. I’m happy to hear that we were able to get you the correct versions upon the release dates! With that said, it’s understandable that you’d be concerned about the $10 Reward Certificate for pre-ordering Shadow of Mordor and I’ll gladly assist here.
I’ve located your final sales receipt using your email address on file for the forums and I’m going to send you a private message with some specifics about your purchase. Make sure you’re logged into your account and click the small envelope on the top right of the screen to view your inbox.
I’ll be reaching out to you shortly!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Sorry...yes it was an online BBY order for store pickup and I thought I mentioned that but I guess I didn't elaborate. I went to the store to pick up my item and now I am past the 8 hour warning. I am referring to the PS4 DLC for Ninja and Secret Agent.
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Usually arrives within 30 minutes, but it could take up to 8 hours.

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