Missing preferences, tool bars, menu items after receiving CS3 file while I have CS2

I have Indesign CS2. I rec'd a CS3 file not knowing it was CS3. A message appeared as follows:
Cannot Open. Please upgrade your plugins to the latest versions, or upgrade to the latest edition of Indesign.
I went into HELP, Configure plugins. Chose "all" and "required" plugins. I then clicked ok and it said "All plugins available when you restart application" and it still wouldn't open. Then I was sent an exchange version of the same file and it still wouldn't open. I received this message:
Cannot open. InDesign may not support the file format, a plug-in that supports the file format may be missing or the file may be open in another application.
After this I wasn't able to get my CS2 screen back the way it was before. There's no introduction when I open the program, my tool bars aren't present, and the menu items aren't as extensive as they were before.
It was then suggested I reinstall Cs2. I logged in under the administrator. CS2 was different than the way I had it before but the tool bars were present. I then logged in under my name and there are still problems;no tool bars, missing menu items, no intro, etc.
I then tried rebuilding my preferences using these instructions;
The fastest way to do this for InDesign CS2 (and any CS2 program) is to quit the program, then hold down Command-Option-Shift-Control immediately after starting it up again, and keep those keys held down. (On Windows, hold down Control-Alt-Shift.)
If you mashed on those keys quickly enough, youll get an alert when the splash screen appears offering to Delete InDesign Preferences File?. Click Yes, but dont release the modifier keys while you do so, because youre going to get a second alert to which you should also click Yes.
Now you can release the keys and InDesign will complete the boot-up process with fresh, clean Preferences.
Nothing happened so my program is still missing preferences, menu items and toolbars. Any help would be greatly appreciated.
Thanks
Operating System Windows XP Professional
Dell Precision 360

First, you need to realize that resetting preferences will put them back to ground zero, not the way they were the last time you were happy.
You can try the key combination again and see if you are any faster (we're talking near instantaneous) or you can open your user profile, show hidden files and folders and navigate to C:\Documents and Settings\Administrator\Application Data\Adobe\InDesign\Version 4.0 and rename the two files InDesign Defaults and InDesign SavedData.
In your case, a better first option, I think, would be to try System Restore which you'll find in System Tools under the Programs > Accessories heading on the start menu. Go back to the first restore point before you tried to open the file, if you can.
In any case, for you to open a CS3 .inx file you will need to be fully patched the the last CS2 update, and you should expect to see some text reflow issues, as well as missing any CS3 features that the author used which aren't supported in CS2.
Peter

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