Missing products at "Apple Support Profile"

I just logged into the new "Apple Support Profile" site and only my two most recent Apple product purchases are listed. My three macs, and various other products (totaling 9, iPhones, iPods, airport, etc.) are not listed. Why?
I've used the same apple username and account for years. And each item was registered immediately after purchase.

See my post here:
http://discussions.apple.com/thread.jspa?threadID=2717438&tstart=0
As the name of the page implies - support profile - I would think that the only products needing to be listed there are products that need repair/support? The product registration page is elsewhere.

Similar Messages

How to remove a product from my Apple Support Profile

I want to sell a used computer. It is necessary to remove it from my Apple Support Profile at supportprofile.apple.com before doing that.
I can see the machine in the list of products. I can click the link "remove" but the wheel turns forever and the next page is not displayed. The removal process is stuck. This is also so in different browsers (I tested Safari, Firefox).
How can I delete a product from the list in my Support Profile???

Howdy Barry
Here's my test from an old product I no longer have
⬇ Click/Tap to enlarge ⬇
You just click the Product (as highlighted in grey)
Click the [Remove Product] button centerstage - the appears VERY briefly beside the button
one responds to the challenge "Are you sure..." by clicking [Remove Product] once more
Success page
notification email ( notice there is NO "Undo" )
back to MySupportProfile after clicking the only button on the Success Page
If you think [ EDIT Products ] button may be a workaround, I'll let you illustrate
ÇÇÇ
<Edited By Host>

Why I can't register my iPod touch 4G to my Apple Support Profile ?

I've purchased a new iPod touch 4G last week through a 3rd party reseller. He activated the product for me using my AppleID.
Then I went home to register the iPod in my ASP. However, after I put in the serial number, this came up :
I'm confused with this message since I don't even have any other AppleID. Yet, I've contacted my local Apple Authorized Service Provider but they haven't reply anything yet. My iPod touch was a MD527ZP but in my region, most of my products are ID (i.e. MC086ID). Hence, I've a few questions :
1. Why I can't register my iPod touch 4G to my Apple Support Profile ?
2. If I ignored the registration, will I be experiencing any inconvinience ?
3. Does getting a product from a different region would be hampering me later ? (or is it illegal ?)
4. Where did ZP devices came from ?
5. For my situation, what can I do to resolve this matter ?
Thanks in advance.

Well, in my case, I'm in Indonesia where Apple Telephone Support won't do any good. However, I've came to the seller again. They said they didn't even knew that the product had been registered. They assured me that the product is completely legal.
Here, see for yourself :
I purchased and activated the unit on 5 August 2012. I thought it was wierd too. More unusual thing is that when I emailed a local Apple Authorized Service Provider, he said that something is wrong during the registration which is now made my warranty voided.
I found that ZP region was for Malaysia too (from an unofficial website) which is closer to Indonesia, but this is wierd either since Apple products I ever bought in Malaysia had MY. lllaass, could you do me a favor by looking into this ?
I thought I might be a step closer to find out why Australians who get ZP products sent those to Malaysia to be sold. But all I wanted, is to find a way to let me register the iPod touch into my ASP.

Unknown MacBook pro in Apple Support Profile

I just checked my “Apple Support Profile” which shows the Apple products registered to my Apple account. As well as my iPhone and iPad, there’s a MacBook Pro which I know nothing about: should I be worried or will I just delete it from my profile?

Call Apple support. they'll straighten it ou.

How can I add iPhone Serial No. in Apple Support Profile

Recently, I bought iPhone 5 Unlocked on eBay. Now I am trying to add serial number in my apple support profile but I found this error " According to our records, this serial number is associated to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other products. Not sure if you have another Apple ID? ". so what should i need to do in this respect? further I have original seller purchased invoice (not apple original invoice) and I have proof of purchased thought paypal statement/invoice. So how can I add this iPhone in my account.
Regards,
Sohailg

I have the same problem. How do I fix this?

Can I clear my repair and any past cases history in my Apple Support Profile?

Pretty much as the head line says, you know that when you schedule a repair or open a selfsolve case it all gets to stay in there as a history in your apple support profile, and I'm wondering what If I would like to clean it? I want to give my profile a clean look specially when I sold some of the items that had repairs and was registered but no more
You assistance would be much appreciate it
And if no, I wonder why don't you make such a thing! My case for example, I sold the laptop, why should I be reminded of the bad experience I had with its repairs??

There's no way to do that I'm aware of. You can suggest it Apple via their feedback page:
https://ssl.apple.com/support/feedback/
Please be aware that you are not communicating with Apple when you post in these forums. The only people who will reply to your posts are we your fellow users.
Regards.

Hi, i buy new phone in ukraine,but when i try add new device on my apple support profile,it says that serial nuber already used by another apple id please help what can i do!thx

Hi, i buy new phone in ukraine,but when i try add new device on my apple support profile,it says that serial nuber already used by another apple id please help what can i do?!thx

You purchased a gray market phone. The iPhone is not available for sale from any Authorized source in Ukraine. There are no authorized or supported carriers in Ukraine.
Take it ack and get your money back.
If you want an iPhone, go to a country where unlocked iPhones are available for legitimate sale and purchase one directly from Apple.

Hijacked apple id through apple support profile!

unknown person(s) have hijacked my entire apple id! After some experimentation, i have regained some control back over it. although, I can not contact Apple support either through the internet or a phone call! Below, I will explain what I have found!
I have several apps that are either molissing or have been replaced, installed or missing. During my first post, then reply to that post, i found that my acct was being spoofed by a banned user, then I went to a clean safe computer to lookup my posts, since I could no longer seem to post anything here. I found that my iPhone was no longer registered under my name, called apple support, they reregistered my iPhone under my name! then sent me to discuss the icloud problem with a tech! After ten minutes of explaining my problem, I was suddenly cut off from that tech in the middle of his sentence and someone different came on the line! He did not even sound close to the other guy. I chose not to confront him and decided to look up the support issue on my support profile! That issue under my support profile claimed I did a self help for icloud problem, nothing about my transfer pending to apple security nor the reference numbe!
AT some point i realized that my Icloud info had changed, I started resetting things, erasing everything and resetting all my settings. Then i finally got a break, found 4 mailboxes in my mail named "icloud"!, i removed them, then deleted that icloud account. Many things worked out ok, but at this level I still notice two iCloud mails going into my inbox!
FRom what I have researched on the apps I am having problems with, two are logitate apple apps, but are setup in two different iCloud accts! I think that I know them, but might need apples help in finding each one. These hijackers have put apps and other corrupt software in my iPhones storage, I saw this early on, a message about what was stored in my iPhones storage. That software is either an early version of windows 95 or 98, but could also be the droid software I talked about!
these hijackers then try to hijack my iPhone by building a virtual pc and forcing me to complete an install under their corrupt software in my Iphones storage! While they might have a few holes to break into and have some strange software to do this, I am able to gain control once again by trial and error to get back to a more secure iCloud acct. I have caused quite a few of the apps they use in this to stop working for them and gained control of hhem once more! now I see this "bird" app installing and crashing again, it is some sort of tunnel system for sending files and messages through a tunnel (pipe?)
They have even corrupted Siri somehow or blocked Siri from finding this community, But Siri is pretty cool for an AI and she doesn't give up so easily! I still have to move up two levels before I can get this cleared up. it is like a house of cards, each level moved to will allow me to delete that icloud account and move to the next.
I am constantly deleting a chinese language backup, along with other apps and stored documents and data! Messenger is a major flaw, i can message myselfmeaning they can message myy iPhone through backgroung messaging and get right into my iPhone through the locks! then they use Siri and other supplied apps against me and my iphone! iBooks transfers the "cloud" sent mail to my iphone and hides those mailboxes in iCloud! Music might be spoofed and sends commands via the network of corrupt iCloud accts they build!
FYI: While my iOS is 64 bit, all of this corrupt software and additional builds os iOS are 32 bit! This hijack of theirs will not work without Java in the mix! It uses ax's, macros, scripts and plugins to do its job! They also need to use third party apps and OEM plugins, thats the reason for windows OS! Windows is the same design for many types of pc's while systems like Apple is for only one brand and is propoetary! While some of their plugins might work, most can and will fail! Besides the flaws they find to break into Apple's server, Apple software is still pretty rock solid! Not easily broken!
To any Apple Tech, please pass this onto an upper lever security tech and ask them to look into my apple id's. If I can find a way to contach the individual assigned to my case, I will do so... If not, please excust my posting here! I need to get into the next two iCloud accts if I can to close and remove items there before i can delete those iCloud accts, starting a new icloud acct will not work!
I remain open for suggestions from the community. Thanks...

No one here has been rude. We have been direct. We have asked for clarification on a post that was not clear and was excessively emotional. I'm not sure how you can say you have exactly the same problem as this person (as well as the same problem as someone else in another thread) when this person never was able to clarify what problem they have.
If you want assistance, please explain what problems you are actually seeing on your phone, preferably in a new thread of your own. Don't jump to any conclusions about what caused them. Just describe what you have observed and what troubleshooting steps you have already taken.
For a start, have you restored the phone as new? If you have not ever jailbroken your phone (and usually even if you have), restoring it as new will return it to factory state and it will be fine.

Why do I not see all my registered products in my support profile?

When I log into my support profile, I can only see 2 of my products listed... and I really needed info on one that was not shown in the list... BUT when I submitted the SN again, it says that the product had already been registered.... How do I see ALL of my registered products?

I have the same issue. Products I registered more than 3-4 years ago do not appear on the support profile and when I check the SN I get the message that the products are already registered to another Id.
Since I first registered these products, I have changed the country associated with my apple-Id . I wonder if that may be the issue.

HT1338 how do i register used purchase macbook pro 13 under my products in my support profile

how do i register used macbook pro under my id with apple if it was registered with original owner? want it to show up in my products/my support profile.

https://expresslane.apple.com/GetproductgroupList.do

Unable to remove product from My Support Profile

Good Evening. I have an iPhone 4S. I will be giving this phone to a family member. I have followed Apples on-line instructions on What to do before selling or giving away your iPhone. (phone has been re-set to factory settings and removed from iCloud). I then visited the Apple My Support Profile page, it listed the iPhone 4S and the Serial Number. I then clicked on Remove Product but this function does not appear to be working (the status indicator just keeps spinning). I need to be able to remove this from my profile. Any suggestions? Thanks so much (note: for some reason, I was not able to post this under iPhone community?)

If that happened to me, I would try the following series of steps:
Connect your iPhone to iTunes. Go to the iPhone's Music tab in iTunes. Uncheck the "Sync Music" so the music will not be synced. Click "Apply" in the lower right.
The previous step should have removed all music from your iPhone. But you will probably find the old songs/albums remaining behind. Delete them from your iPhone.
Check the "Sync Music" box in iTunes again and "Apply" again. That should reload all music from iTunes to your iPhone and solve the issue.

How to add a product to my support profile?

Hi
I have an iPhone and Macbook Pro. When I looked at my Support Profile, I just saw the iPhone registered. When trying to add the serial number of my MBP, it asks me the exact date of purchase. I really can't remember exactly when I bought it ( I just can remember the month , not the day). What should I do?

Howdy Barry
Here's my test from an old product I no longer have
⬇ Click/Tap to enlarge ⬇
You just click the Product (as highlighted in grey)
Click the [Remove Product] button centerstage - the appears VERY briefly beside the button
one responds to the challenge "Are you sure..." by clicking [Remove Product] once more
Success page
notification email ( notice there is NO "Undo" )
back to MySupportProfile after clicking the only button on the Success Page
If you think [ EDIT Products ] button may be a workaround, I'll let you illustrate
ÇÇÇ
<Edited By Host>

Someone stole my Ipod and I cant find the Serial number anywhere even my Apple Support Profile says I never even bought a Ipod. What do I do?

can someone help me?

Are you quite certain you are using the same Apple ID you used to register the iPod in My Support Profile? If there is a possibility you may have used another you may be able to determine which here:
http://iforgot.apple.com
Other than that you will have to rely upon your original order information, sales invoice, or similar documentation. If you bought it online from Apple these documents would have been emailed to you. I believe registering the iPod in My Support Profile will also. So, check your email archives if at all possible. Gmail and similar services have a long memory.

If I want to register my iPad 4 at Apple Support Profile and enter the serial number, it says that this serial number is registered to another Apple ID.

I only have one Apple ID for my iPhone and my iPad and the iPad is definetly new.
What can I do?

It may look new but it's possible that someone have used it before. You may want to take this issue up with the shop that you bought from.

Problem with registering iPhone 5 in Support Profile

Basically I got an iPhone 5 from my friend and trying to register it in my own Apple Support Profile but receiving the following msg:
According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products. Not sure if you have another Apple ID? Find out.
Yes, I have asked my friend to unregister the iPhone from his Apple Support Profile so that I can add in mine. He's done the same and it's been 12 hours but still I cannot add it. I am not sure whether I should wait a day or two before attempting again. Please Help!

I had the same problem for register, but i actually buy my iphone5s from one shop. The phone should be very new and i could use icloud webside to check this iphone5s. How could be unsuccessful for the register from My Support Profile?

Missing products at "Apple Support Profile"

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