Missing purchased content.
I recently had to delete all of my songs and import them again because it was the quickest way to fix my "content not found" problem in iTunes rearranging my computer files.
It's all back to normal aside from my purchased content from the iTunes store. I can't find the downloads anywhere on my computer and there's no option to redownload them in the store. Am I just missing something really easy? Please help me figure it out!
Hi ndl002,
Thanks for using Apple Support Communities. This article has steps to download previous purchases again:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Cheers,
- Ari
Similar Messages
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Missing purchased content - do not want to duplicate purchase
I have always used a partition on my hard drive to keep my iTunes media. I have always made sure that my library points to an iTunes folder on my e:\ drive. Yesterday, I did a complete restore of my OS and reinstalled iTunes, pointing the library to my partition which is unaffected by my OS restoration process.
Today, I have an entire season of a TV program missing. My question is:
1. How did this happen? I'm assuming it's gone, since downloads are placed locally in the \users directory. Is there a way to force the program to download purchased content into a specified file?
2. More importantly, since this purchase is gone, I'd like to avoid a duplicate purchase by hitting the "buy" button. It won't tell you that you're being charged or not until it's too late. How do I go about obtaining this one season of a TV program without having to purchase it again?
Thanks for your help and advice.Copy does exactly what the word "copy" implies.
If you properly specify a destination folder, then the copy should go in the destination folder. -
I have a mac mini that I use my itunes on. Purchased content shows up fine on the itunes library, movies, tv shows and music. I have linked my apple tv to it. When I check my computer library via the apple tv many of the movies, music and tv shows are missing. How can I fix this?
Welcome to the Apple Community.
Which Apple TV do you have. -
Recently I have noticed my iTune purchased concert movies after being put back in the cloud are currently missing.
I have never had purchased content from iTunes vanish from my iCloud library and also not be available for purchase on iTunes.
When I had Apple personnel attempt to push the content back to me, they could not find Coldplay's Live 2012.
Even more strange considering their new album just went on sale and renewed interest must be prompting fans to review their collections.
A beautifully shot concert film is missing, a sad situation to be sure!
Thanks for any iCloud wisdom and other fans noticing the same thing.Hi kevs place,
If you have issues with missing content in iTunes you may want to follow the steps in this article to try to recover it -
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Thanks for using Apple Support Communities.
Best,
Brett L -
I suddenly only have purchased content in iTunes Library?
Wondering if anyone else with this issue. I opened iTunes Library and suddenly I only have purchased content in my library. All other media is gone? Any ideas?
Here's some additional info. When I go into my iTunes library via Windows Explorer and double click on a song, iTunes opens the song and plays it....and now I see it in my iTunes library. When I check the file properties, the path to the song is indeed to the proper library.
It's like 3,000+ songs all got deleted from iTunes, but not from the physical hard disk. Also missing are all of my playlists. -
Fix for black/gray screen/no audio with purchased content issue
Ok, here's what finally worked for me:
1. Download the 10.6.4 Combo Updater (using Safari on Apple's support pages, not Software Update)
2. Download the iTunes 9.2 installer (using Safari on Apple's support pages, not Software Update)
3. Delete iTunes application
4. Delete AppleMobileDevice.kext from /Library/Extensions
5. Run 10.6.4 Combo Updater and restart
6. Run iTunes 9.2 installer (no restart needed)
I can FINALLY play all of my purchased content, no gray screens, no missing audio. Hope this helps others!Dan, I followed your suggestion to the letter but it didn't work for me. Is it possible that you left a step out?
Thanks in advance... -
Missing purchases, playlists, recently played, recently added, etc
After opening iTunes today, all of my new purchases(last 3 or 4 months)are gone. The icons for recently added, recently played, playlists, and everything else in the lower section are gone. I tried a few of the suggestions like looking in the recycle bin, and searching my computer for the files didn't do anything. I also re installed iTunes to no avail...
The default playlists are just Smart Playlists and you can recreate them. In iTunes go to File>New Smart Playlist
"90s"
Match the rule "Year">"is in the range">"1990">to>"1999"
You can do 50s, 60s, 70s & 80's by adjusting the range
Recently Added:
Match the rule "Date Added">"is in the last">"1">"Days" make the days and the interval to suit yourself, you can have days, weeks or months.
Top 25 Played:
Uncheck the "Match the following rule" box
Then check "Limit to">"25">"Songs">selected by "Most often played"
Recently Played:
Uncheck the "Match the following rule" box
Then check "Limit to">"25">"Songs">selected by "Most recently played" make the "limit to" to suit yourself.
Top Rated:
Match the rule "My Rating">"is">"5 Stars" You can make that as many stars as you like from 1 to 5. Or you can make your rule "My Rating">"is greater than">"3 Stars" for example.
Video:
Match the rule "Video Kind">"Is">"Music Video" You can also have Movie or TV Show
For all of these also check the box "Live Updating"
If your purchases are definitely gone and if you didn't make a back-up of your purchases to restore from then I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once
You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service
If you have an iPod, the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
You might also want to check out this page for future reference: How to back up your media in iTunes
See if this helps: iTunes Music Store: Finding missing music and video downloads -
Through inexplicable pilot error, I lost my entire iTunes library. I managed to get most of it back, but all content purchased from iTunes (music, bonus videos, booklets etc) is missing. Well, it shows up, but with the little exclamation mark that tells me it's not really there. How can I get all my stuff back?
I back up to an external drive with Time Machine almost daily, so I know I still have everything. I tried rstoring using TM, but it didn't appear to work. Help, please, in plain English.This should help.
iTunes Store: Finding missing purchases and downloads -
I am having a weird problem with my itunes that's never happened before. Recently, I cleaned my computer due to a virus and had to re-install everything. Now my music is missing. I have cleaned the computer many times before and each time I log into my account, my purchased music has been there. I know my music was there one week ago because I bought some new songs before going away. I've also clicked 'check for available downloads' and it turned up nothing.
I used to have at least 3 years worth of music, so I really hope I don't have to figure out what I bought and buy it all again...You are in quite a predicament. You will not be able download the music without being charged for it. The iTunes Store will allow you to download apps again without charge however not the case for music.
What you will need to do is to connect your iPod that has all of the purchased content on it with iTunes. Once in iTunes you can highlight the iPod in the left lane and then RIGHT CLICK. Choose TRANSFER PURCHASES from the menu and then it should transfer the purchases to your iTunes. Make sure that you have AUTHORIZED your computer for the same iTunes Store account that you downloaded the music initially with. Your computer can be Authorized from iTunes and then the STORE option at the top.
If nothing works then you will need to get your Purchase history from your iTunes Store account and then call customer service and state your case. They may allow you to download your music content again. This doesn't work all the time but I have heard some positive outcomes with this approach at times.
Axel F. -
We are missing several TV series & individual episodes from our iTunes that we purchased via iTunes in the cloud. We still have access to some TV purchases but not to everything which we have bought.
We are unable to see the missing TV shows on any of our devices - PC, iPad, iPhone or Apple TV 2. Most of the purchases were made via either Apple TV or IPad.
This has been going on for a month and we have been in contact with iCloud support who told us to contact iTunes support. We contacted iTunes support but their response was a cut & paste from the support page - effectively suggesting to reboot the Apple TV which we already have done numerous times.
Having searched on the web, we have found that there has been other cases of this happening but I have not yet come across a satisfactory response from Apple.
Has anyone else had this problem? Has anyone found a solution? Has anyone else had the same dis satisfactory response from Apple Support?
This is very frustrating as the lost content represents hundreds of dollars.Hi Everyone
After a month of going between iCloud & iTunes support on this - where we even were even at the point that iTunes attempted to restore our purchases but it still wasn't restoring all missing purchased episodes & those that were restored weren't appearing on all devices, we found the answer to our problem... And I bet it will solve your problem.
Log into our iTunes from your computer
Go to the store via iTunes (this worked on iTunes 11)
Click on your account
Under your account, there is an option for "Hidden Purchases" - click on this
Under each media tab it tells you what purchases have been selected to be hidden
Choose the media where you have purchase missing - for us it was TV Shows
Choose the individual episode / series / item
There will be an option to unhide - click on this button for each item
We found for iPad / iPhone we could see most of why was lost. On Apple TV 2, we had to reset / restore
This actually fixed our problem - I should point out that at no point did we select for any of our purchases to be "hidden" in the cloud and I would say this is a bug in iTunes / iCloud that Apple needs to address. I also think that an option for hidden purchases makes no sense for the majority of iTunes / iClouds users.
Hope this fix works for you - Cheers. -
How do we split our iCloud accounts but keep one iTunes account so we can share purchased content for our multiple iPhones and iPads?
You can migrate a copy of the data to a new account, then delete the other person's data from each account. To do this, on the phone that will be changing accounts, if you have any photos in photo stream that you want to keep on the phone, save these to your camera roll by opening the photo stream album in the thumbnail view, tapping Edit, then tap all the photos you want to save, tap Share and tap Save to Camera Roll. If you have any synced notes that you want to keep on the phone, email these to yourself so you can create new notes in the new account.
Once this is done, go to Settings>iCloud, scroll to the bottom and tap Delete Account. (This will only delete the account from this phone, not from iCloud. The phone that will be keeping the account will not be effected by this.) When prompted about what to do with the iCloud data, be sure to select Keep On My iPhone. Next, set up a new iCloud account using a different Apple ID (if you don't have one, tap Get a Free Apple ID at the bottom). Then turn iCloud data syncing for contacts, etc. back to On, and when prompted about merging with iCloud, choose Merge. This will upload the data to the new account. You will create a new icloud email address with you turn Mail to On.
Finally, to un-merge the data you will then have to go to icloud.com on your computer and sign into each iCloud account separately and manually delete the data you don't want (such as deleting your wife's data from your account, and vice versa). -
Why is it that when I synch my iPad with itunes, the purchased content still (especially music and movies) have again to download on the iPad eventhough the content has been downloaded to itunes already?
But where are you seeing evidence of that? Explain what makes you think that they are being downloaded from iCloud? Do you see a cloud icon next to the music and movies on the iPad? That simply means that they are available in iCloud for you to download without having to go to the purchased tabs of the stores on your device if you want to download them again.
You can turn that off in Settings>iTunes and App Store>Show All>Videos>Off and Music>Off. -
Can iTunes share purchased content across Apple IDs within one household, OR
QUESTION ONE
Will iTunes share purchased content using TWOApple IDs, across different devices within one household?
QUESTION TWO
Should each device with a separate user have its own iCloud ID? CONCURRENTLY, should each device belonging to the SAME user use the SAME cloud ID?
QUESTION THREE
I think I "can" use one Apple ID, and just usedifferent iCloud IDs for EACH device. Am I fundamentally wrong? Am I legallywrong?
UNDERSTOOD FACTS:
1) Apple states, each person should have their own AppleID: http://support.apple.com/kb/HE37
2) iCloud servicesare: mail, contacts,calendar etc...
3) iTunes servicesare: music, videos, Apps, etc...
You can sync iTunes across up to5 different computers using your Apple ID: http://support.apple.com/kb/ht1420, however there does not seem to be alimit of how many Apple devices youcan sync within using a single iTunes account (Apple ID). *NOTE: beware automaticsynchronization of new apps..
4) iTunesin the Cloud is a different animal altogether! This should allow sharing of all iTunes content across all “your” devices, aslong as it was purchased thru iTunes (If not, you need to shell out an additional $25/yr for iTunes Match)
SCENARIO: I got a new iPhone, and am giving theold iPhone to my spouse. ALL iTunes content has been managed and purchased using oneApple ID that matches one iCloud ID. Ideally, just like anyother family using multiple Apple products and usingiCloud; we would like to SHARE songs & Apps, but NOT share calendars, mail etc...(sharing contacts would be nice).
QUESTION FOUR
Under the above scenario, must I have a “.me email” account?
I have been reading threadsabout managing content across multiple devices, using different IDs, both AppleIDs and Cloud IDs, and there is a LOT of confusion. I'm visual, so I've attached the graphic illustrating how I "think" I should proceed. **I have not set up the new iPhone yet.
We do not have a Mac or a".me email" account, and we use Gmail.
Any help is appreciated!I have the computer authorized to use the Apple ID content (been using iTunes since 2007).
My issue is I cannot create sperate iCloud IDs for each device. I get prompted/directed to create a new Apple ID, which is what I want to avoid. I want to use one "FAMILY" AppleID as it is, and use iCloud IDs for each device.
My logic is: ALL my purchases are tied to an AppleID, and I just want to share on devices that leave the house, like another iPhone.
So- what to do? How to get a seperate iCloud ID without a seperate AppleID? I have an iPhone & iPad, husband has an iTouch & iPhone. How to share selectively? All devices were originally setup using one Cloud ID and one Apple ID. Now I need new IDs to represent the new user on the iTouch & iPhone. -
HT2204 What is the best way to use iTunes Match with two Apple ID's that have purchased content?
Hello.
In my early years of using iOS devices i have unwittingly made the mistake of creating a second Apple ID for my second device. So now i have two Apple ID's with purchased content associated with them.
I have turned on iTunes Match with the account that has the bulk of my music linked to it. But my second account has maybe 150-200 songs (and lots of apps) that i really like and don't want to loose. Activating iTunes Match for the main account wiped these 150-200 songs off my iOS devices and replace them. Is it possible to have content from both my apple id's on my devices at the same time? Is it possible to combine the content from both of my accounts?I'll try to help a bit.
ITunes match space is different to icloud space. With iTunes match you get storage for 25,000 non iTunes purchased tracks and other than a limit for individual file size, there is no memory limit.
You can turn match on individuallyon each device (I have it turned off on my iPod but turned on on my iPad and iPhone). When you turn it on then you get access to all the tracks, and in my experience any playlists I create have transferred over very well. I understand that some people have had trouble with playlists though.
I'm not quite clear with exactly what you mean regarding cleaning up your library, but be careful about using Match for this. There is no guarantee that matched songs will be exactly the same version as your own copy, due to some mismatches, so you could find some problems there. Personall, I am cleaning up my library before matching, but I am rather particular about keeping my library the way I want it. If you aren't as fussed then match could be the answer.
Hope that helped. -
HT3819 can my husband and I share purchased content on our iPads, like movies?
Can my husband and I share purchased content on our iPads, like movies? I wouldn't want to buy them twice.
Yes. You can sync as many idevices as you like to one library.
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