Missing Purchases/Digital Copies - HELP

Hi,
I recently noticed that I was missing about 20 or so out of over a hundred digital copies in my itunes account. These are a mix of Itunes store purchases and movies added via digital copy from a blu ray purchase. I regularly stream these on my Apple TV and use to redownload to my ipad and iphone. I contacted support and they basically told me that i wasnt entitled to them and should have them backed up. Some of these movies were newer and some have been in there since apple started adding movies to the cloud. Wasnt the purpose of apple added these all to the cloud was for the purpose of streaming and redownloading content you already own? Has anyone had this issue? Suggestions?

Hi MBlevins
Welcome to the Apple Support Communities. If you are having issues with getting content to the iPod Touch, I would check the resolution for the movies. High Definition movies are only compatible with iPod Touch 4th Generation and later.
iTunes: Sync purchased HD videos to iPod or iOS device
http://support.apple.com/kb/ts4223
There is another way you can get those movies to the iPod Touch as well. You can download directly from the iPod Touch.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Have fun on you trip
-Norm G.

Similar Messages

HT203200 Is there a problem with redeeming movies from itunes? I purchased some movies with digital copies. But I can not download, due to Code redemption being temporary unavailable for the past 2 days.

Is there a problem with redeeming movies from itunes. I purchased some movies with digital copies. But i can not download movies, due to code redemption being temporary unavailable.

Hi there Cedric!
I have an article here for you that I believe will help you out with this issue by reporting it to iTunes. That article can be found right here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

I have just transfered 2 dvd movies i purchases with digital copies to my itunes account and now i am trying to put them om my ipad it keeps telling me that these movies are not supported on my ipad. what can i do?

I have just transfered 2 dvd movies i purchases with digital copies to my itunes account and now i am trying to put them om my ipad it keeps telling me that these movies are not supported on my ipad. what can i do?

Highlight the movie, go to iTunes menu ADVANCED and select create iPad and AppleTV version.

HT2729 Digital Copies to my IMac with external hard drive, then on my MacBook Pro I can see the movies, but if I close out my IMac, I can't access my movies on my laptop??? Can anyone help me out here? Thanks.

I have my itunes stored on my external hard drive of my IMac.
I have started to put my Digital Copies to my IMac with external hard drive, then on my MacBook Pro I can see the movies, but if I close out my IMac, I can't access my movies on my laptop???
Can anyone help me out here? Thanks.

I have my itunes stored on my external hard drive of my IMac.
I have started to put my Digital Copies to my IMac with external hard drive, then on my MacBook Pro I can see the movies, but if I close out my IMac, I can't access my movies on my laptop???
Can anyone help me out here? Thanks.

I need help getting new authorization codes for digital copies

I need help getting new authorization codes for digital copies of movies. Can someone help me out?

There's a lot of results in Google when you search for this but unfortunately refreshing the page doesn't seem to generate a different code anymore. Mine also says already redeemed

I can't sync my downloaded digital copies of Star Trek into darkness and captain america to my iPod touch 5th generation? I manually sync everything but it will not transfer at all! I have 64 gb. Help!!!

I downloaded and synced Sherlock Holmes and start trek 3009 just fine on my iPod touch 2nd generation before years back. I manually download and sync all my stuff. But iTunes won't let me click and drop and then sync any of my downloaded digital copies to my iPod touch 5th generation. Help please

Do they play in iTunes on the computer?

How do I get digital copies from my computer to show up on my AppleTV without having my computer on? Is there a way to get them to appear under purchased?

How do I get digital copies from my computer to show up on my AppleTV without having my computer on? Is there a way to get them to appear under purchased?

Actually, if you mean Apple/iTunes purchased content, you can go to the content area and go to Purchased... e.g. if you go to Movies > Purchased all the movies you have purchased through iTunes/Apple will appear there... ditto for Music, TV Shows, Music...
for local copies of media, computer needs to be on with iTunes running...

Digital copies not in account purchases

I got a new laptop not too long ago. Captain America and Thor are two movies I show as being downloaded on my purchase history in my account (downloaded the digital copies of both on my old laptop). However, they aren't showing up on my iTunes purchases. Other digital downloads are listed in my downloadable purchases except these two and maybe one or two more. How do I get them back?

Make sure you have authorised your computer with itunes as well as your account then try to re-open itunes, see if that works, if not you will have to call them since they are the only ones with access to your account information.

Digital copies...

I just bought a movie that comes with a digital copy. Can I authorize it on another computer if I put it on mine first?

Sorry, but officially Apple does not allow redownloads of purchased items, including digital copies, other than iPhone/iPod touch applications. It's your responsibility to make backup copies (as iTunes itself advises) in case something goes wrong with your system, as unfortunately it apparently did in your case, and you lose all the information on your hard drive. The official statement of their policy can be found here, among other places. If your hard drive was erased and you don't have a backup of your purchased items, and don't have them on an iOS device, you're probably out of luck and will need to repurchase your content.
If you have your content on an iOS device or have things backed up, post back and someone here can help you get them restored. Otherwise you can try contacting iTunes Store Customer Service (select "Video Purchases" then "Lost or Missing Items". You'll find either an "Express Lane" button - just follow the instructions to get to the contact form - or an "Email Us" button) ") and explaining what happened. Reportedly in some cases Apple has allowed redownloading on a one-time basis. But don't count on it.
Regards.

When will Apple Support Ultraviolet Digital Copies?

This is something of a cross post for iPad & iPhone, but I won't be cross posting it as they can be a bit annoying.
I'm a huge fan of digital copies, wasn't once, but now am. Having digital copies is something that does factor into me deciding when to buy a film on Blu-Ray and when to wait.
The new thing that is being pushed now is Ultraviolet, a quasi-cloud type service, for digital copies. However it can only be used by a select few devices; Mac (and even Windows) don't support it. Personally I prefer the standard digital copy, I maintain my library, back it up when I make new purchases and save my recipets in case anything happens. And of course a big reason I prefer it is because I won't be hopping between two services for them.
My question is when will Apple support Ultraviolet Digital Copies? Or will there be an alternative where the Blu-Ray will include a code for a traditional digital copy that if used will void the UV copy and vice-versa?
I would personally prefer an alternative as I'd hate managing two accounts to handle my digital copies.

This is a user to user forum so we have no more information than what Apple publishes. Also please read the Terms of Use of this forum. Specifically where it says:
SubmissionsStay on topic. Apple Support Communities is here to help people use Apple products and technologies more effectively. Unless otherwise noted, do not add Submissions about nontechnical topics, including:
Speculations or rumors about unannounced products.
Discussions of Apple policies or procedures or speculation on Apple decisions.

Trouble with digital copies

Hello all, I'm having problems transferring a digital copy of a film to my iPod from iTunes. I get this message:
The iPod is currently linked to another iTunes library. In order to copy the movie to this iPod, you must link this iPod with this iTunes library.
Doing so will remove the other digital copies from my Nano. I recently replaced a dead computer and I was unable to recover most of my files from the dead hard drive, so my digital copies reside solely on my iPod. I was, however, able to resync my music library with recovered data and I can add music from my current library (plus new music purchases) to my Nano to my heart's content. Why is this stupid digital copy giving me such headaches? DRM? Am I screwed?
Before anyone asks:
- The Nano is set to "manually manage music and videos" already. It didn't help.
- I can add other videos to my iPod (from iTunes Store and other sources) with no issue.
Is there any workaround for this other than pulling the other DC's off my iPod and re-adding them later? Thanks in advance!

DRM? Am I screwed?
It's possible. Do an internet search for a possible workaround.

HT1539 Transferring digital copies between iTunes accounts

Hi
I have recently set up my own iTunes account, but digital copies of films I have got in the past are on my old account & the redeeming codes won't let me download them again. Does anyone know if its possible to transfer digital copies between iTunes accounts?
If not, is there any way I can get these films on my iPad that's linked to my new account?
Any advice anyone can give me will be helpful. Cheers.

It's not possible to transfer 'normal' iTunes purchases between accounts, and I assume that the same thing applies to digital copies. You should be able to copy them onto the computer that you sync the iPad from, authorise that account on it (via the Store > Authorise This Computer menu option in iTunes), add them to its iTunes (File > Add To Library), and then sync them to your iPad

How do I move DVD digital copies from my iphone to a new computer's itunes account, same Apple ID?

I just got a MacBook Pro and I also have an iphone. My current main itunes is on a PC that I will not use any longer. I have several movies on my iphone which came with DVD's as digital copies, not purchased through itunes store.
In the past, I've lost these kinds of movie digital copies through syncing my phone on a new computer. I don't want this to happen again but I am totally lost since these are not itunes purchases.
How can I sync my iphone on my new mac's itunes and not "erase and replace" all the movies currently on my phone? Or how can I get them onto my Mac's itunes account so when I do sync my iphone, they'll still be there?
Thanks!

It's best to copy from your old computer to your new computer before syncing your phone with your new computer for the first time:
http://osxdaily.com/2010/03/21/copy-itunes-library-from-a-pc-to-a-mac/
If everything were from the iTunes Store, you could do this:
http://support.apple.com/kb/ht1329
Since it's not all from the iTunes Store, you should copy your library from your old computer to your new one, as noted above. If that's not possible and you can use only your phone as the file source, you will need to use a third-party utility such as Senuti:
http://www.fadingred.com/senuti/
There are many similar utilities. Some work just as well as Senuti and are even free.

Is there a way to purchase multiple copies of an App via one account?

I am the IT-support for a high school in New Zealand. They have asked to buy three copies of Final Cut Pro X for student use. FCPX can only be purchased through the App Store. I have created an account and purchased a copy, but it doesn't look like I can purchase additional copies without creating additional accounts.
We are unable to purchase anything through the Business or Education stores because they are US-only.
Is there any other way around this, or is Apple just blowing it big time in NZ?
Thanks.

The MAS is a complete mess for non-individual purchases. I handle most of the Apple purchase orders at my college and for digital distribution via the MAS the key is number is a quantity of 20 or more.
First of all, you should have some kind of contact within Apple's NZ Education Sales department. If not, you should find out who that is.
For FCPX, if you need three copies, you need to create three individual Apple IDs and make three separate purchases. This is absolutely asinine, but that's how it's setup. Even better, in America, there's no way to become tax exempt, so they charge us tax and then we have to request a refund, where they then mail us a paper check.
If you want 20 or more copies of anything, I contact my Edu sales rep and get a quote for it, then we pay via purchase order. Then we receive an E-Mail with individual MAS redemption codes for the number of licenses we ordered. Then you just redeem one code, download the app, and deploy it out, either through ARD (Apple Remote Desktop), or however else you want to.
So in summary, try to order 20 or more of anything. Once you hit 20 there's a price break of roughly 50% and your Apple NZ Edu sales rep should have a PDF of their Edu product matrix pricing. If you order less than 20 of a product, it's a huge pain in the ***. Establish one centralized MAS Apple ID, or at least one per dept. For example: [email protected] (music dept's redemption account). Redeem one code for whatever App you've purchased, deploy the rest out however you prefer and just keep track of the amount of licenses you've used vs. the amount you've ordered.

I have digital copies of Expendables 2 and The Bourne Legacy in my iTunes library. When I sync my iPod Touch, I'm told they will not play on my iPod Touch. I haven't had any problems before with movies. Any suggestions?

I have digital copies of Expendables 2 and The Bourne Legacy in my iTunes library. When I sync my iPod Touch, I'm told these movies will not play on my iPod Touch. I haven't had any trouble in the past with digital copies syncing to my iPod Touch. Any suggestions?

See:
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
iTunes: Frequently asked questions about viewing and syncing videos
iTunes: Sync purchased HD videos to iPod or iOS device
Assuming yo have a 4G or later iPod. only those support HD

Missing Purchases/Digital Copies - HELP

Similar Messages

Maybe you are looking for