Missing records of all calls in detailed usage for 11 days straight, from 4 months ago!!

I can see all detailed usage on both phones on my account, except there is absolutely no record of any calls, in or out on my phone from 10/29/12 - 11/10/12. It is very strange. My billing cycle ends on the 10th. I viewed and downloaded details from the billing period before and the billing period after, and can view and download spreadsheets of all of the calls for those periods. When I view or download the call details for the billing period 10/11/12 - 11/10/12 all the calls only go up to 10/28/12 no matter which way I view it, even on the bill copy. I never noticed before, but now I need the call records for legal reasons and that is why I noticed it now.
Where did my call records go?

Hello violets69
I'm very sorry your missing call records. Lets get this addressed. Please send me a private message with your mobile number.
JoeL_VZW
Please follow us on twitter @vzwsupport

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Missing records of all calls in detailed usage for 11 days straight, from 4 months ago!!

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