Missing recovery files

Hello I had Comodo Dragon firewall on my computer. Along with it is the tech outfit Geek's. I was on line the other day whena message poped up from geek about two major problems on my computer. They told me what it would cost and I said no. I went in to  my system to find a diagnostics for this thing. But nothing would work recovery or any thing  else. I ended up getting a message my system couldn't be found and that I should disconnect a driver. I screwed with this thing all afternoon finally ended up using a back up disk I made to get back in. I updated microsoft updates and got some of HP's drivers installed. But there is no recovery files on this thing and I can't find a way to make a new back up disk. Some of the HP drivers I was told my system didn't meet the requirements for them. So can any one help me give me some idea how if possible can I get the recovery files back and make a back up disk.  I would appreciate any help you can give me. Thank you very much. lee
I have a HP Pillvaion #p-7-1236s   windows 8.1   I opened the computer box and looked at the information for the drive's.
It say's os  c has 880 GB free of  914 GB   and  d has 16.8 GB FREE OF 16.8 GB which means there's nothing there. So is there some way to reinstall it and what do I doto get it done. If I bought the disk's from HP would I be able to put the recovery side in. Thank you for your help. lee
This question was solved.
View Solution.

Hello @redrabbitt,
I have read your post on how you are not able to recover your computer's operating system, and I would be happy to assist you in this matter!
Since the recovery discs you created are not able to restore the operating system, I recommend following the steps in this document on Obtaining HP Recovery Discs or an HP USB Recovery Drive. This should help you acquire the necessary media to successfully recover the operating system.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards  
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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    I have a HP Pavillion P6540F desktop running Windows 7 Home Premium. A few days ago a problem occured with windows which basically wiped out my OS and I had to restore my computer to factory settings. Before restoring my computer I backed up all of my files to a disk. Upon reinstalling windows I placed the disk with all of my recovery files on it into my computer and ran the recovery .exe file which began the download of my files. This all worked perfectly fine but the problem is that these files only saved to a file on my desktop and did not restore to their original locations. Is there any way to get these files to restore to the correct locations on my computer without having to manually drag the folders to their former locations? Honestly I do not know where many of these files were located before the restore, and many items such as preferences for certain programs are impossible for me to relocate. Thanks for the help.
    This question was solved.
    View Solution.

    The backup used in Recovery only restores the files to a folder, leaving the owner to move them.I agree, not the most helpful backup app but better than nothing I suppose.
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