Missing Ringtone When Syncing with iTunes - How do I remove Corrupt Ringtones from my iPhone?
PLEASE HELP! I've been having trouble with a ringtone I purchased a few months back. Everything was fine, until a month ago when i synced my phone with iTunes, and my ringtone suddenly disappeared. I have tried several times to sync / resync my phone again and again, and the ringtone is not there. It is in my iTunes library under Tones, and it plays when I double-click on it. But for some reason it won't sync over to my phone. I've been in contact with Apple Support over email and they have put the ringtone back on my account twice, and both times I have been able to download it back directly to my iPhone. But it's the same story all over again when I sync with iTunes... the ringtone just disappears, even when I checked "Sync Tones".
Interestingly enough, when I take a look at my iPhone in iTunes, under Tones, there are 4 instances of the ringtone, all of them have an error icon next to them, as shown in the screenshot below:
I've tried to NOT sync ringtones, but this list still appears. For some reason I cannot delete these corrupt ringtones from my phone.
In my library, the ringtones appear fine, and play fine when I double-click on them. I don't know why there are 2 of them though.
Please help! I've been at this for a month and cannot find a solution! I've re-bought the ringtone twice, but everytime I sync, it disppears all over again. I think removing the corrupt ringtones from the iPhone may solve the issue. Once I remove the corrupt files, I can start from scratch since the ones in my library play fine. But the problem is I don't know how to remove the corrupt files from my phone. Please help!
Specs:
iPhone 4 version 5.1.1
iTunes v10.6.3
MacBook Pro OS X 10.7.4
See Here for
iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html
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