Missing Sainsburys Gift Card

Hey Guys,
My BT Infinity broadband was installed in January, but I still haven't received my £100 Sainsburys gift card (I already filled out the claim form online)
Would anyone be able to help with this?
Kind Regards,
Michael

Hi Rocdamike
Send me an email using the contact the mods link in my profile.
Thanks
Stuart
BTCare Community Mod
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Similar Messages

Re: Blank Sainsburys gift card

Sent a £50 sainsburys gift card after much complaining, phone calls etc. Got to the checkout at Sainsburys today with a trolley full of shopping at one of the busiest times of year only to find that BT had not activated the card and there was nothing on it.
I cannot tell you how embarressed and angry I was. Can you get nothing right BT. I still have 12 months to run on my phone, broadband and TV package and I am already champing at the bit to leave and move to Sky.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
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This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
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There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Only received £50 Sainsburys gift card instead of ...

Hi
My Sainsburys gift card has only just arrived in the post and upon registering it shows that i only have £50 on my card. My order was placed on 22/06/14 and i would like the remainder of my cashback please.
I look forward to hearing from you

Hi maturestudent,
Welcome to the community and thanks for your post.
Can you send me over your details and I will be in touch to help. Click on my username and under the "about me" section you will the link to get in touch with us. Whenever we receive your details we will go from there.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Claiming Sainsburys gift card

Hello, I'm not sure if i'm writing this in the correct place but i'm having trouble claiming my sainsburys gift card. Everytime i fill in the claim form it says "An exception has been raised within the callback" under the vol reference and order reference. What does this mean?
Thanks,
Sarah

Hi sfarl1,
Sorry about that, please use the 'contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Another Sainsburys gift card post

Hey all,
i applied for my Sainsburys gift card on 30/1/14, the Email says please allow 45 days for it to arrive.
Well as you can tell i havent recieved it and was wondering if anyone can help or give me a pointer as to where i might ask about it?
F.Y.I it was for £100
thanks

From the Sainsbury Gift Card frequently asked questions.
If you have any difficulties claiming or receiving your gift card you can contact us online or by calling 0800 731 0286 (you'll need to select option 2).

Sainsburys gift card debacle

Having gone round and round being shoved from department to department, sending emails, talking on the phone and doing online chats BT are still refusing to pay me what they owe me. I placed my order for the full BT package of BT Infinity 2, phone and BT TV entertainment package. At the time the voucher deal was £80 for taking out BT Infinity 2 and £70 for taking out BT TV entertainment package. I am a new customer and the order was placed on the 28/08/2014. Now a gift card turned up a couple of weeks ago which i went to use, and to my surprise and embarrassment it was for only £80 not the full £150. Unfortunately it is very difficult to prove exactly what the deal was at the time. when you place the order there is no mention of how much you have earned in Sainsburys vouchers. The common answer from BT when you finally get one is like this........
51.From 19.08.14 until 08.09.14 new to BT customers eligible for a £25 Sainsbury's Gift Card when ordering a BT Broadband package, except those ordering the online exclusive Unlimited Broadband £8/mth for 12 months package who are eligible for an £80 Sainsbury's Gift Card (with or without TV).
52.From 19.08.14 until 08.09.14 new to BT customers to eligible for a £80 Sainsbury's Gift Card when ordering a BT Infinity package (with or without TV). Existing BT Broadband customers upgrading to BT Infinity or those adding just BT TV are excluded.
Please refer to the ‘Terms and Conditions’ section at the bottom of the Sainsbury’s offer page for confirmation of this - https://www.vouchers.bt.com/offer/sainsbury
Best wishes,
BT.com Vouchers Team
Now this is all well and good but no one ever mentions the BT TV part of the deal which was £70, and BT seem to have a complete mental block on this. Tracing any info on past deals is virtually impossible but i did find this on the Uswitch website....
BT is also offering £150 vouchers with its TV Entertainment + BT Infinity 1 and its TV Entertainment + Unlimited BT Infinity 2 broadband deals.
With TV Entertainment + BT Infinity 1, subscribers receive up to 38Mb downloads speeds with a 20GB usage allowance.
They can also take advantage of weekend calls and a free YouView set-top box, and 20 extra channels on top of Freeview.
The fibre broadband package is priced at £10 per month plus line rental, rising to £22.45 per month plus line rental after six months.
TV Entertainment + Unlimited BT Infinity 2 offers the same deal on TV and home phone services, but consumers can download at even faster speeds.
Subscribers can download at up to 76Mb and upload at up to 19Mb.
The broadband deal is priced at £25 per month plus line rental for three months, rising to £33.45 per month plus line rental thereafter.
Monday, 1st September 2014
Cough up BT. This is blatent avoidance on your behalf.

As a new fibre to the home customer i am a little annoyed that in my flat there is no option other than bt and the high fees, I signed up online and was told to phone customer services as the bt website does not allow fibre to the home orders to be placed. These are handled by a seperate department with its own call centres etc..
When i ordered by phone i specifically asked do i still get my £125 voucher? I was told yes and asked several times. Knowing what bt can be like i recorded the call on my mobile.
When i finally got round to having my connection go live i went online to request my sainsburys voucher only to be told NO, i didnt order online. this came from somebody abroad who had followed the rules in an absolutestrict interpretation.
Angrily i phoned the fibre to the home easy assist team, asking whats going on, i stated i only ordered as i was told i would get the vouchers, otherwise i have been mis sold the service and wish to cancel failing this i will take you to the samll claims court.
The guy i spoke to went away and said yes, i will get the vouchers but they have to manally order them from the fibre to the home dept. and not the normal call centres or customer services team.
Fibre to the home is a seprate business within bt, most of the staff know nothing about it, are not trained to advise or assist. go straight to the fibre easy assist team and you will get somewhere.
I advise all fibre customers with fibre to the home (not fibre from the green cabinet fibre) (fibre to the home customers will know if you are one) to hold tight go to the easy assistteam when everything is up and running and you will get somewhere. Do not waste your time dealing with the standard call centres in the uk or india they dont have a clue. You wil get the vouchers just hold tight.

Blank Sainsburys gift card

Hi
I recieved my gift card and went to Sainsburys to use it only to find it was BLANK after I got to the checkout with my goods. Phoned BT who said all they can do is record it as lost!! but I had already registered the card on Sainsburys site after finding out it was blank thinking that was what I had to do to get the gift card activated. Emailed BT and have heard nothing. Can you help sort this out? The Sainsbury website states the card has never had any amount of money posted onto it and I have a print out from the store also stating the same.
Solved!
Go to Solution.

Hi Daffodil12
Terribly sorry about this! Hope it didnt leave you stuck at the check out.
I'll get another sent out to you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Subject: Re: Sainsburys Gift Card [Incident: 13072...

Anybody had a delay in receiving their gift card? I swapped from Virgin in April. As I hadn't received I chased and was advised that it would be sent out within the next 15 days this was on the 31 July. I have emailed twice recently and no response has been received or gift card

Hi murphy3,
Apologies for the mix up getting your details sent over to us. You should be able to now.
Click on my username and under the section "about me" you should see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
@John46 - Thanks for flagging!
All the best folks,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Another wrong amount sainsburys gift card

I too have been sent a £50 gift card instead of the stated £125 for taking their infinity offer, used the online chat procedure 3 times,every time they have forwarded the transcript to the gift card dept yet 12 days later,still no response.Tried phoning,been given 7 different numbers only to find out the relevant gift card team are unreachable via phone,only email.
last resort i am now looking to cancel the contract as they have breached it.

Please use this form to chase up your Sainsbury Gift Card.
https://bt.custhelp.com/app/contact_email/c/6090
This is the same method that the forum moderators would use. There is a delay in issuing gift cards at the moment.*
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

No sainsburys gift card?

Hi there i joined bt infinity & bt vision a few months back and clamed for my £100 gift card but it hasnt arrived but said it would within 45 days?, thanks

mods will help and post a contact us link
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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Sainsburys gift card value?

On 19th Nov 2014 I ordered Infinity2 and BT TV. The promotion at the time (18/11-03/12) gave £100 for Infinity.
T's & C's also state new to BT customers would get an extra £25 if they ordered BT TV (offer ends 24/11).
The gift card I received today was only for £100 and not the £125 I was expecting. When will I get the rest?
Cheers

Hi Mallad,
I am sorry to hear that you have received your voucher for the wrong amount. I'll be able to chase this with the voucher team. Please can you send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Sainsburys Gift Card

Hi,
I have been a BT telephone customer for 20 years and I recently switched to BT for Fibre Broadband (Unlimited BT Infinity 1). My entitlement for the Sainsbury’s £100 gift card offer was confirmed by the chat team member, before I went through the on-line ordering process.
The broadband service was installed on 22 Dec 2014 and I registered for the gift card on the same day. The BT.Com team acknowledged my registration.
Since there were no communications from BT regarding my gift card, I contacted BT via on-line on 31 Jan 2015 (ref 150131-001466).
I then contacted the Easy-Assist team on 04 Feb. The Easy-Assist team staff informed me that they can only contact the BT.Com via email and can only ask BT.Com to contact me.
On 12 Feb, I received an email from the BT.com Vouchers Team, apologising for not receiving the gift card and stating that a £50 gift card will be sent to me.
I have subsequently received a £50 gift card. Understandably, I disappointed with the delay, inconvenience and trouble that I had to undergo. Even then I have only received a gift card for half the value. How can I resolve this easily?

Hi Kanesh,
Sorry about that, please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll chase this up with the gift card team. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Missing iTunes gift card

I was supposed to have received a $100 iTunes gift card free with my retina MacBook Pro on education pricing, that I received in September 2012. I just realised that I received an email stating that the card was delivered, but it hasn't. Can I get a replacement?

Sorry, we're just users here - no one from Apple here. You'll just have to get in contact with iTunes Support - http://www.apple.com/emea/support/itunes/contact.html - and go from there.
Good luck,
Clinton

Sainsburys gift card still not received after 45 d...

Afternoon, same detail as user lpot in the post below.
Now nearly two months since I signed up and still no card, no communication, no nothing. BT more than happy to take my Direct Debits though.
Surely there is a more efficient way for BT to assist customers, rather than expecting the mods of this forum to personally intervene. Why is there no phone number which we can call for card issues?
Grateful for some advice.

Hi Dickydavis,
Welcome to the community forum. I be able to look into this for you. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

No £100 gift card

Hi
I purchased broadband infinity online and had it installed on 4th April. When I took out the deal the website said I would be able to claim a £100 sainsburys gift card. I applied online for this the same day.
It did not arrive after 45 days. I contacted BT and you said it would arrive within two weeks. The voucher is still not here.
How do I get this gift card?!
Thanks
Michael

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Missing Sainsburys Gift Card

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