Missing setup cartridge

missing setup cartridges

Hi Tees325,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are missing a set up ink cartridge. I would very much like to assist you on this matter.  Please respond to me with your Model Number of your printer and I will be happy to help.
How Do I Find My Model Number?
Please respond back at your convenience.
Thank you for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Similar Messages

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    Late last year we recently purchased a Deskjet 6100 (our third one). Today I went to install it but discovered that the black cartridge was missing (somebody took it when one of our other printers ran out). I installed a spare one we had in the press but it won't run as it's looking for the setup cartridge.
    Surely any 932XL will do, I never heard of a printer before requiring set up cartridges. Is there any way around this?

    Hello Roanmore,
    Welcome to the HP Forums.
    I see that you are having an issue with the printer not printing due to a setup ink cartridge not being used.
    The Setup Cartridges are needed when the printer is first being used.  The setup ink will train the printhead on the unit and the unit will not function unless it has the setup ink ran first.
    I suggest that you contact HP Total care.
    If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thanks for your time.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP Deskjet 3520 e-All-in-O​ne - SETUP Cartridges cannot be used

    I purchased a refurbished Deskjet 3520 today from a local electronics store that came with SETUP Cartridges in the box.  I turned on the printer, installed the cartridges, and received the following error message:
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    Hello busackzl,
    Welcome to the HP Forums! I understand your concerns with your Deskjet 3520. Please try these steps:
    1) Make sure this printer is plugged into a direct wall, not a surge protector
    2) Take out the ink cartridges, close the cartridge door
    3) Unplug the power cord from the back of the printer (Do not press the power button)
    4) Wait 60 seconds or more
    5) Plug the power cord back into the printer, wait for the printer to turn on completely
    6) Now, install the ink cartridges
    If you are still receiving the same message, then please contact HP technical support for further assistance. Click here to find out: HP Worldwide Contact.
    Good Luck.
    I worked on behalf of HP.

  • HP 7520 Printer - Need to bypass requiremen​t for SETUP cartridges

    I purchased a new HP 7520 and also a package of new ink cartridges for it.  The printer was a store demo that was on sale.  I got home with it and tried to set it up using my new cartridges and it continues to refuse to accept them stating that I need to use the SETUP cartridges which came with it.  It did not come with SETUP as it was an out of box printer purchased in the store sale.
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    J.Gibson
    GIBSON MEDIA SERVICES

    The setup cartrdiges are required for the initial setup.  You will need to contact HP.  If you are in the US or Canada call HP at 1-800-HPINVENt, elsewhere see the document here for contact information.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Can you bypass the Use Setup Cartridges on a HP Deskjet 3070

    Hi
    We have a Deskjet 3070 which was printing in different colours instead of black even with new black cartridges installed. So, we decided to do a factory reset by powering off and useing the OK, Cancel and On/Off power button sequence. Now it is looking for the Setup Cartidges but these were thrown out ages ago. Any suggestions?
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    JK

    Hi @ShamrockLiniux , and welcome to the HP Forums.
    I see you are experiencing setup cartridge requests. 
    When performing the type of reset performed, the printer will require setup cartridges. 
    The best recommendation I could make would be to contact HP directly.  You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
    Thank you for posting on the HP Forums.
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • How many times can use setup cartridge?

    How many times can use setup cartrige?
    Can i setup more printers of same model with same setup cartridge?

    We dont need to use the setup cartridges if the printer gets into any problem like ink cartridge rejection or paper jam or any failure.
    Can you let me know what reset are you perfoming, for any hard reset or reset done from front panel menu we dont require any setup cartridges.
    The setup cartridges are required only if there is any printer hardware replacement.
    Although I am an HP employee, I am speaking for myself and not for HP.
    Say thanks by clicking the "Kudos! Star" which is on the left
    Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue

  • "Do Not use setup Cartridges" message when setting up Officejet Pro 8600

    Just trying to set up a new Officejet Pro 8600 and installed the catridges that were in the box but I just get a message on th ediplay that says  "Do not use setup cartridges - Y" and I can't get any further. I've taken them all out and put them back in to no avail.
    Can't find any referenct to this error message on HP or google...HELP!!!
    This question was solved.
    View Solution.

    Hi GraGra,
    Thank you for the update. Glad to hear the issue has been resolved. Have a wonderful day.
    I am an HP employee.
    Say Thanks by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"

  • Got Officejet 6600 from third party vendor, had no setup cartridges​.

    My company bought an HP 6600 to use as a standalone copier. It's not hooked up to any computer. Our printer did not come with setup cartridges (All original packing intact, but company removed the setup cartridges for their own use.). This was communicated in the product info page where we bought the printer, so we were aware of this.
    However, it seems we cannot set up the printer AT ALL without the setup cartridges. We have new 932/933XL cartridges for the printer, but we can't bypass the setup. It is patently insane that you cannot set this machine up without setup cartridges.
    I would like to know if there is some way to bypass this setup, or if we can order a set of setup cartridges to use to turn this thing into something other than a giant plastic paperweight.

    Hi @Maxbrn , and welcome to the HP Forums!
    I see you're having setup ink issues.  To resolve the need for setup ink, I'd suggest giving us a call.
    You can utilize this website to learn how to contact us appropriately, based on your region:
    Contact HP Worldwide.
    Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • HP photosmart 7520 Setup cartridge

    Can i get supply for two new set of Setup cartridge for the printer below & Where to buy ?
    HP photosmart 7520 model CZ045-64004 with the serial numbers below:
    (removed content)

    Hi , Welcome to the HP Forums, and thanks for posting! I understand you are looking for setup cartridges for an HP Photosmart 7520 e-All-in-One printer. I'd like to help you with this. Unfortunately you won't be able to purchase the setup cartridges at your local retailer, as they are shipped with the printer and only required during initialization. I'd recommend contacting our HP phone support for further assistance:Step 1. Open link: www.hp.com/contacthp/
    Step 2. Enter Product number or select to auto detect
    Step 3. Scroll down to "Still need help? Complete the form to select your
    contact options"
    Step 4. Scroll down and click on: HP contact options - click on Get phone
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  • No setup cartridges in new printer purchase

    Hello,
    I was trying to setup the printer (HP OfficeJet Pro 8600, but could not find the setup cartridges needed for new printer. 
    I checked, there is retail sell of these cartridges.  What are my option?
    Thanks,
    Atik

    Hello AtkP,
    Welcome to the HP Support Forums! I understand you purchased an HP Officejet Pro 8600, but it did not come with Setup cartridges.
    I have sent you a private message, please go to your User page and beside your Username is your inbox. See below:
    Thank you,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • 3070A setup cartridge message

    Hi I have had a 3070A all in one for a year or so (it is out of warranty). I have just replaced the cartridges, we must have used about 10 sets over the time we have had the printer. The cartridges are genuine HP, although we have used other brands one or twice.
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    I have tried unplugging the mains and rebooting it to no avail. I have long since lost the setup cartidges.
    Is there any way around this?
    Any help very much appreciated -  I need to print some tickets out urgently!!!
    Thanks

    Thank you for this information.
    Since none of these steps worked, I would recommend contact HP technical support for further assistance. Click here to find out: HP Worldwide Contact.
    I worked on behalf of HP.

  • What if i don't have setup cartridge

    I got a printer as a gift from a friend who had it for a while, but still new in the box unpacked. To my surprise the setup cartridges were not there. Now I can´t get the printer to finish the setup. I went to a store here and bought the only cartridges they had. But still the printer would not set up.
    Printer HP Model 6525 Photosmart 
    Cartridge: 564
    Here in Malaysia they don´t have this cartridge anymore, the only one they have that I bought is 564 XL.
    Now what?
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    Ricardo

    @Ricardinho ,
    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
    If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
    Thank you for visiting the HP Support Forum.
    I work for HP. However I speak only for myself, not for HP nor anyone else

  • Re: Photosmart 5514; must you use setup cartridges and not standard 564 cartridges during setup?

    Re: Photosmart 5514; must you use setup cartridges and not standard 564 cartridges during setup?

    Yes.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP25500...Message Missing Ink Cartridge

    I have a HP25500 Latex Printer, It recently starting giving a message of "Missing Ink Cartridge" only the top 4 M,Y,K,C, others are ok. We replaced with new and still get the same message. When we scroll through the menu options its says the ink cartridge are missing ...when there not.  Any Ideas?

    Hello Edlbanez,
    Welcome to the HP Froums.
    I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can click here for the link.
    http://h30499.www3.hp.com/hpeb/
    Thank you for posting on the HP Forums.
    I worked on behalf of HP.

  • PHOTOSMART 7520 PRINTER SETUP CARTRIDGE

    iI mistakenly trashed the 564 setup cartridge..printer will not function without this...is there a substitute cartridge that I can use???

    Had you done the initial setup of the printer?  If so you can use standard cartridges available at the store.  If the cartridges were misplaced before the printer was set up you will need to contact HP for replacement setup cartridges, these are not available in stores.  

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