Missing Shadow of Mordor pre order certificates

I am a gamers club unlocked member and pre ordered Shadow of Mordor.  I picked it up on release day but have yet to receive my certs.  What should I do?

Hello bfowlaaa,
Thank you for purchasing Shadow of Mordor from Best Buy, and thank you too for being a Gamers Club Unlocked member!  We appreciate your loyalty and I hope we can continue to be your best destination for gaming.
We have been made aware of a delay in processing that has affected customers who purchased Shadow of Mordor and are eligible for the $10 certificate.  We expect that points will be distributed by the end of this week.  Thank you for your extra patience as this is cleared up.
Sincerely,
Mike|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Midldle Earth: Shadow of Mordor - Pre-order Bonuses?

    Hello!
    I recently got off the phone with a Best Buy representative and wanted to confirm what was said is true.  I was late on jumping on the order ship for Shadow of Mordor.  I was planning on pre-ordering, but was waiting for confirmation on which is the "better" version (PS4 vs Xbox One, resolutiongate continues!).  As a result, I didn't "pre-order" and ordered it today.
    The phone representative said that any order before the 3rd of October still qualifies for the pre-order bonuses (despite the game coming out on September 30th).  Is this true?  I'd like to confirm that I'll be receiving the $10 rewards certificate and pre-order bonus code before picking up the game.
    I'd confirm it myself, but it appears the My Reward Zone site has changed and you can no longer see pending points.
    Any assistance would be greatly appreciated!
    Solved!
    Go to Solution.

    Hi beflatline,
    Like Kinsella5 mentioned, pre-order bonuses are typically only available to customers who reserve an eligible item prior to its release date and subsequently purchase it. I'm not personally aware of such an extension being offered, so I'd have to say the rep you spoke with was mistaken.
    That said, I've sent you some information. Please make sure to check your private messages when you can by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
    Thanks for purchasing your copy of Shadow of Mordor with us! I've been thinking of picking it up myself, so hope you're enjoying the game so far.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Shadow of Mordor Pre-order bonus not received

    Never received the $10 reward certificate for the Shadow of Mordor Preorder bonus.

    Hi Fettsbounty,
    Welcome to the Best Buy forum!
    If your pre-order was shipped/picked up within seven days of the games official release (9/30/2014), then 500 bonus points should have posted to your My Best Buy™ account within about 20 days.  From everything I can see, your pre-order of Middle-earth: Shadow of Mordor should qualify for the bonus points.
    I am going to send you a private message so that I can go over your My Best Buy™ account with you to ensure it is up-to-date.  To check your private messages, you will want to login to the forum and click on the little yellow envelope at the top of the page.
    My Best Buy™ - "Get $10" Pre-order Offer
    Thank you for posting and game on.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing points from a pre-order?

    Hi Best Buy Team,
    I sent this in a PM to Aaron but I'm posting it here so it doesn't get lost in the mix.
    I really hope you can help. I'm a GCU member. I pre-ordered four games this month and followed through on purchasing all of them. My purchase on 11/18 did not apply the rewards points as I believe it should have and phone service has been of no help. Here are the details:
    On 11/11, I put $17 each ($34 total) down on Grand Theft Auto V and Dragon Age: Inquisition. As a Gamer's Club Unlocked member, I pre-ordered both to make sure I would receive the $10 certificate for each game (I not know only GTA was eligible). On 11/18, I followed through and purchased both games. At the time, the teller mistakenly rang up "The Great White Shark" DLC for GTA V for $19.99 and then processed it as a return to void the transaction. I received both games, having paid $47.99 for each, but obviously not the mistaken DLC.
    Today, I noticed that I was only attributed 230 points for the 11/18 transaction (the total on my account reads $123.65 but includes the mistaken $19.99), which, as you know, isn't even enough for $5 certificate, much less a $10 certificate. 
    The phone representatives I've spoken to on the phone have told me, at different times, that a) 230 points is all the two pre-orders will provide; b) that I'll only receive one $10 certificate; and c) that I won't even see the points for 15-30 days, which wasn't the case for the first two games.
    Please help! You seem like you know much better how the system works than the reps in the call center. Also, the 11/19 certificate that my account says was issued was not received at my gmail account, in any of the folders, including spam. Is there a way to access this on the website or to prevent it from "auto-issuing" so I can just claim it?
    Thank you!
    Sincerely,
    Chris
    Solved!
    Go to Solution.

    Hello Chris,
    Thank you for joining Gamers Club Unlocked, and thank you too for pre-ordering your games from Best Buy.  I'll be happy to answer your questions today.
    As you have confirmed that the purchase is on your My Best Buy account, you should be all set to receive your "Get $10" points.  These can take up to 20 days to post to your account, and promotional points do now always appear as pending before they post to the account.  As our contact center agents confirmed, please allow a full 20 days from the date you picked up GTA: V to see your points in your account.  If you don't have them after that time, please let us know and will be more than happy to review your account to see what is happening.
    When certificates are issued, points are first pulled from your account, then the certificate is generated and an email is sent to you advising you of its availability.  There is typically very little time between these two occurrences, but in some circumstances it may take up to 24 hours.  You should be able to find your email today, but if you intend to use the certificate in-store a cashier can simply attach it to the purchase when they look up your membership on the transaction.
    Thanks,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Never got my $10 pre-order certificate

    Hello, I pre-ordered Mortal Kombat X and picked it up on release day (the 14th). But I still haven't gotten my $10 certificate for pre-ordering it, we're going passed 20 days now.

    Hello JeanLucAwesome,
    I apologize for the delay with your Mortal Kombat X pre-order bonus points.  I was able to locate your account and it appears the points were allocated to your My Best Buy account on 1/17/2015 when you placed the pre-order.  
    You can view the current status of your account by clicking the link and logging in.
    Blake|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing Pre-Order $10 Certificate

    Hello - 
    I recently pre-ordered and purchased Shadows of Mordor, and I don't think my $10 RZ certificate is processing correctly. When I pre-ordered, I selected the XB1 version, but chose to switch to the PS4 version when I picked it up.
    I asked the CS Rep when I picked it up if switching to the PS4 version would void my RZ Cert reward, but he had already canceled out the original pre-order at that point. And then told me I wouldn't qualify for it now due to the way pre-orders are handled. 
    I'm hoping someone can look at my purchase history and see that I preordered the game and purchased it - I just ended up buying it on a different platform - and grant me the $10 RZ Cert. 
    Thanks!

    Hi malistrais,
    The 500 bonus points you can receive by way of the "Get $10" pre-order promotion is a great offer, so I can understand feeling concerned that the last minute change with your Middle-earth: Shadows of Mordor pre-order may prevent the bonus points from posting to your My Best Buy™ account.  If your pre-order had to be cancelled because of the change from Xbox One to PS4, then the bonus points may not post to your account because it took place after the game was officially released.
    I would like to go over your My Best Buy™ account with you and the pre-order you placed, so I will be sending you a private message.  To check your private messages, you will want to login to the forum and click on the yellow envelope at the top of the page.
    Thank you for reaching out to us on the forum!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Haven't received my $10 GC for preordering Shadow of Mordor.

    Preordered it online and picked up on release date, but still haven't received the $10 reward certificate for preordering.

    Hi kingofoldschool,
    It can generally take up to 20 days for points to officially post to a member's My Best Buy™ account.  I used the email address you registered with the forum to review your account, and it does appear that the 500 bonus points for your Middle-earth: Shadow of Mordor pre-order are currently pending.  If you do not see those bonus points post by the end of the day on 10/20/2014, then please feel free to send me a private message and I will see what I can do to help.  You can send a private message by clicking on the blue button in my signature.
    My Best Buy™ - "Get $10" Gaming Pre-Order Offer
    Game on!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Did not get my pre order points (best buy rep help me)

    Didn't get my pre order points of 500 for shadow of morder today and also never even got a couple or 25 bonus points for reviews last month
    Solved!
    Go to Solution.

    Hi aaronc80,
    It’s great to see that you’re taking advantage of the My Best Buy bonus points for reviewing products on BestBuy.com! I also appreciate you pre-ordering your games at Best Buy. With that said, I do apologize for any confusion you’ve endured if you’re not seeing points for both the reviews, as well as the Get $10 promotion.
    Both of these promotions usually take up to 20 days for the points to appear on your account. Shadow of Mordor came out 9/30, so it may be a few days yet before you’ll see those points. In regards to the product reviews, there are a few reasons you may not see your points, aside from the fact that it can also take up to 20 days. First, the review must be approved and published to receive the points. Also, a maximum of 8 reviews (total 200 points) will be awarded per calendar year per member. Lastly, your My Best Buy membership does need to be attached to your BestBuy.com account to receive the points.
    I’m hoping these details help clear up why you’re not seeing any points yet in these two instances! Please don’t hesitate to send me a private message if you’re not seeing the 500 points from your Shadow of Mordor pre-order after 20 days of having picked up your copy, or it being shipped.
    Thanks,
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing Pre-Order Reward Zone Certificate for Fifa 15

    Hi - please let me know who I should contact regarding the missing pre-order certificate for Fifa 15.  Thanks!

    Hello joogle,
    When it comes to things like missing Reward Certificates from gaming pre-orders, we can certainly help you out right here on the forums! While I thank you for pre-ordering and purchasing FIFA 15 at Best Buy, I’m sorry to hear that you may not have received the bonus from the My Best Buy Get $10 promotion. I’m happy to review your account and help if needed!
    Using your email address on file for the forums, I was able to locate your My Best Buy membership. In looking, I actually do see that you received the 500 points for pre-ordering FIFA 15. You’ll see the points if you look back to 5/30/14 when you pre-ordered the game. You can review your points by logging into your account on BestBuy.com and clicking the My Best Buy tab at the top.
    You should be set here! However, please let me know if you have any other questions or concerns.
    Cheers,
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Concern over Pre-order $10 Reward Certificate

    Hello, I pre-ordered Battlefield Hardline for the Xbox One and picked it up on release day. Well, I saw the drop in the price so I went in to get the price adjusted, but I don't think the lady there helping me really knew how to do it. After about 10 minutes of just standing there, she finally got me the difference back but on the receipt, it says exchange, not price match nor price adjustment, even though I kept the game and everything, she just refunded me the price difference. Well, it's been over 15 days since I got the game and my account shows no points nor reward certificates, so I'm wondering, did she do the process wrong and mess up my pre-order certificate? Any help would be appreciated, thank you.

    Hello BahrKode,
    Thank you for posting your concerns about your My Best Buy certificates.    I was able to locate your transactions and it appears that the points were allocated to your account on 3/17/2015.  
    You can view the current status of your account by clicking here and logging in.  Please let me know if you don't see these points in your account. 
    Blake|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing "pre order points" for Shadow of Mordor.

    I've recently received Shadow of Mordor, I had the game pre ordered, but I'm positive that I didn't receive the 500 bonus points for pre ordering. I can't tell if they're pending or what with the new system, and I can't report those points missing through the "report missing points" menu.
    Can I get some help with that?

    Good morning Vaymasters,
    It can generally take up to 20 days for points to post to a member's My Best Buy™ and Middle-earth: Shadows of Mordor was only released a few days ago (9/30/2014), so it might be a few more days before any points officially post to your account.  As far as I can tell though, your pre-order should qualify for the "Get $10" pre-order bonus points.  If you do not see 500 bonus points post to your account within 20 days, then please send me a private message and I will see what I can do.  A private message can be sent by clicking on the blue button in my signature.
    Thank you for connecting with us on the forum!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing Pre Order 500 Points for Shadow of Mordor.

    I preordered Shadow of Mordor on 9/19 and picked it up on release date.  Purchase point was posted to my account today, but I'm not seeing bonus points pending or posted to my account. 

    Hi sjc1279,
    If your pre-order of Middle-earth: Shadow of Mordor met the terms of the "Get $10" pre-order offer, then the 500 bonus points should post to your My Best Buy account within about 20 days.  Please keep in mind that these bonus points may not appear as pending along side the base points.  I looked over your account using the email address you registered with the forum, and from what I can see, your pre-order should qualify.
    With that all being said, if you do not see 500 bonus points post to your My Best Buy account within 20 days, then please feel free to send me a private message and I will make sure they are added to your account.  You can send a private message by clicking on the blue button in my signature labeled "Private Message."
    Thank you for posting to the forum and game on!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Shadow of Mordor - $10 Pre-Order Bonus

    Hi there, i purchased this game on Pre-Order on launch day and i have not recieved my $10.00 bonus points to my account. 
    just wanted to see if there was a problem, or if they will be coming soon. 
    thanks.

    Hi Johnwest76,
    Thanks for reserving and purchasing your copy of Shadow of Mordor with us! I hope you're enjoying the game so far.
    Based on available information, it looks like the points for your pre-order bonus certificate were awarded earlier today. When you can, I'd encourage you to double-check your points balance by signing into your account on BestBuy.com. As always, remember that it can take 15-20 days from the date of shipment or in-store pickup for pre-order bonus certificates to post.
    Let us know if you have any other questions.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • $10 in rewards for pre-ordering Shadow of Mordor?

    On 9/12/14, I pre-ordered Shadow of Mordor for PS4.  I picked it up on release day and it's been four days and I haven't seen the points show up on my account.  I understand that it takes up to 15 days for them to post but when I look up my pre-order I don't even have the 500 points pending.  I pre-ordered Destiny with the same offer and that at least showed that the points are pending.  Will the site update with "Victory is Pre-Ordered" listing?  I just want to make sure that I get the points for the purchase.

    Hi hollywoodhags.
    I pulled up your account history using the email address you registered with the forum, and I do see that you pre-ordered Middle-earth: Shadows of Mordor on BestBuy.com.  It is common for bonus points to not appear as pending; however, they should officially post to your My Best Buy™ account within about 20 days if you qualify.  Based on the "Get $10" offer details and from what I can see, your pre-order should qualify for the 500 bonus points.
    With that all being said, if you do not see those bonus points post to your account within 20 days, then please send me a private message and I will see what I can do to help.  You can send a private message by clicking on the blue button in my signature.
    Enjoy your new game, and let us know if you have any other questions!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing $10 certificate for Call of Duty Advanced Warfare pre-order

    Also haven't received Dragon Age Inquisition yet, but it has yet to be 20 days.  I miss having a separate rewards site to keep track of all this as it was much easier than the present format.  The way orders and point searching is integrated is not very clear.
    Anyways, please help in missing pre-order bonus for CoD: AW
    Thanks!

    Hi there bradinoh-
    I apologize for the tardiness of this response; it’s definitely the holiday season as we are a little backed up right now on the forums!  I hope that you are enjoying both Call of Duty: Advanced Warfare and Dragon Age: Inquisition as both look to be pretty fun games!
    As enuf was kind enough (get it?) to point out, Dragon Age: Inquisition is not a My Best Buy Gamers Club Get $10 title.  However, I can confirm that the 500 bonus points for Call of Duty: Advanced Warfare has posted to your account.  Generally, those points will show along with your original transaction in your account profile.
    I hope that this helps and Happy Holidays!
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

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