Missing software after Snow Leopard upgrade

My neighbor has recently installed Snow Leopard on her MacBook. She is a dial-up customer to her ISP and prior to the upgrade there appeared on her desktop a modem dial up "status" box that indicated her connectivity. It has disappeared and of course the big question mark shows up in her dock. I want to offer my help, but am not certain where to start. I showed her how to connect via system preferences and network, but not certain how I can create a shortcut or if there is a need for specific software from her ISP. Sounds like a basic Mac question and I hope there is help. Thanks

The "statue" box showed the normal send and receive bars. It was just there, no drop down or menu. It appeared on top of the desktop. I looked in preferences for another way but may have missed it. The question mark in dock shows up whenever the system cannot find the executable file it needs to run. I did a search in Finder using the name of her ISP, but nothing showed up. I may need to look elsewhere or call the help desk of her ISP. She is connected. Her modem works fine, but you must get the process started via the System Preferences. If you have a hint or clue where to look I am open to suggestions. Thanks again.
John B

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Isight no longer works after snow leopard upgrade

my isight no longer is available directly after snow leopard upgrade on my macbook black. Anyone else with the same problem? The isight does not show up in 'about this mac' under USB and I tried resetting SMC and PRAM.

Hi,
In Leopard there was an App called iSight Update app that was in Hard Drive/System/Library/Core Services
This does not seem to be there in Snow Leopard.
An issue with some computers with the camera was that in System Preferences > Displays the Colours needed to be set to Millions.
Also check the Hard Drive/System/Library/Extensions folder and see that you have the Apple_iSight.kext (this is likely to handle the Internal iSights as well).
One last thing.
Some Web sites can make use of the camera using Flash.
If that tab is still open the Browser may have use of the camera.
It sounds like you have done computer restarts and this will not be the case unless the browser is set to go back to that page.
7:26 PM Sunday; August 30, 2009
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

Wifi problems since 10.5.8 Update. Even after Snow Leopard Upgrade.

Wifi problems since 10.5.8 Update. Even after Snow Leopard Upgrade.
Is there any way to use a 10.5.7 wireless .kext files on Snow Leopard? And where can I find the files?

Ok, I have the fix!! After several frustrating days it finally just works.
The process:
Upgrade your Macs to 10.6 (Snow Leopard)
Powercycle your modem AND time capsule / airport TWICE
Reset your time capsule with a pin or paperclip on the back
Follow the prompts to setup your time capsule / airport access
-- On your Macs
Go to System Preferences > Network > Airport > Advanced > TCP/IP
Click "Renew DHCP Lease" then click "Ok"
Click Apply
Turn off Airport
Turn Airport on
IT WORKS!!!
One of the magical people at tech support walked me through it earlier today. The whole process took about 1.5 hrs because Show Leopard takes about an hour to install on one machine.
Hope this helps-
Joshua

Receiving email after Snow Leopard upgrade

Everything works fine after Snow Leopard upgrade 10.6.2 except I cannot RECEIVE email. I have checked with Comcast and verified my settings for both incoming and outgoing POP mail.

Hello and welcome to the Discussions.
I had no problems of this sort when upgrading to Snow Leopard or 10.6.2. Were you already running Snow Leopard in an earlier version, or did you upgrade from Tiger (10.4.11) directly to SL 10.6.2?
Quit Mail, and in the Finder open Home/Library/Mail. Locate any files named to include MessageUidsAlreadyDownloaded. At the root level of the Mail folder you should find one named MessageUidsAlreadyDownloaded3, but look in each POP account folder also. There if you find any other, including MessageUidsAlreadyDownloaded2 delete them from each POP account folder -- they are not used in versions of Mail later than 2.1.3.
Relaunch Mail and test.
Ernie

Finder search "aliases" missing after Snow Leopard upgrade

I'm dealing with a crazy annoyance after upgrading from Leopard to Snow Leopard - currently running 10.6.2
I have 2 duplicate, external, 1TB WestDig Drives. I have no problems accessing these drives from the Finder, but if I use Finder search or Smart Folders, the corresponding folders on the external drives never open on the first try. I always receive the message:
+The alias “…” can’t be opened because the original item can’t be found.+
On the second try, search result folders open fine and I don't seem to have any further problems with a folder once it has been opened successfully from within search.
It seems that after my Snow Leopard upgrade every search on the external drive reveals "missing" folder aliases although the "aliases" appear as regular folder icons.
I tried re-indexing Spotlight but this did not solve the problem. I also trashed my plist files for Finder and Spotlight which didn't help either.
External Drive volume info from Terminal:
+drwxrwxr-x 21 782 Mar 14 17:18 PHOTOGRAPHY ARCHIVE+
FWIW I've found others having similar problems on the Apple forums HERE and HERE. I've tried their suggested PathFinder workaround without success.
This is driving me bonkers because it renders Smart Folders somewhat useless. Additionally, these external drives work fine on my old installation of 10.5 Leopard
Thanks for any help!

HI,
Try repairing disk permissions...
Quit any open applications/programs. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.
Carolyn

Can't Print After Snow Leopard Upgrade

I have a home network centered around an Apple Airport Extreme Base Station. The base station is wired to a Linksys network switch which, in turn, is wired to two computers - an Apple Dual G5 running OS X 10.4.11 and a and Mac MIni which, until yesterday was running Leopard. I have an HP Laserjet P1006 connected to the USB port of the AEBS and, until yesterday, everything worked fine. Yesterday, I ran the Snow Leopard Upgrade on my Mini and now the Mini won't print to the HP over the network. If I connect the printer directly to the MIni, it works fine; as soon as I reconnect the printer to the AEBS, the Mini will no longer print. The lights on the printer will flash but nothing comes out. I have downloaded the HP Printer driver update from Apple but this didn't help. I have reset the AEBS, to no avail. The G5 running Tiger has no problems with printing. And, my daughter just got a brand-new MacBook Pro loaded with Snow Leopard from the factory and she can print to the HP over the network without any problems.
Any ideas?

When I upgraded iMac from Leopard to Snow Leopard 10.6 it also stopped printing wirelessly to Brother MFC6490CW.
I thought I had this same issue with my Epson printer when wireless printing. Actually, in SL, wireless printing is very slow at least with an Epson. Takes about 5 minutes or so for wireless print to even start. When checking the printing status app, it will start out saying "printer ready." Then after a few minutes it will say "looking for printer." A few minutes later it will say "printing."
When I go into the next room where the printer is, the green light is "flashing" letting me know that "printing" has started.
So I guess what I am trying to say is to check the printing status app after you click "print." It's possible "Brother" is just as slow as "Epson."
Message was edited by: CMCSK

PS3 and Safari crashes after Snow Leopard upgrade

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Excuse me, I meant to write CS3 instead of PS3.

Missing Pages documents after Snow Leopard upgrade

I upgraded my Mini to Snow Leopard and now several newer, previoulsy saved Pages documents are missing. They were on the machine before the upgrade and I thought they resided in the documents folder, which I backed up. However, they are not there now (looked at Time Machine when I did the original backup).
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Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

IPhone sync issue with iTunes after Snow Leopard upgrade

I upgraded to Snow Leopard and since then iTunes does not see my iPhone 3GS and I am unable to sync. I've read the troubleshooting guide to no avail. What am I missing?

If you are running v10.6.3 as your profile suggests, update to v10.6.8.
Click your Apple menu / Software Update.
Restart your Mac after the updates are installed.
See if iTunes will recognize your iPhone.
If your software is up to date then try here > iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X

Blank thumbnails in Iphoto mobileme gallery after snow leopard upgrade

After upgrading to snow leopard, all the thumbnails for my different mobileme galleries are blank. iphoto 08. If I click on a blank thumbnail, I get a big ? I tried logging out and back in mobileme a few times, and also tried all the "rebuild" options when holding control & alt while opening Iphoto.
All the pics are there if I look online at the gallery.
any ideas?
B

Greetings,
Do the original images show up in the Photos and/or Events section of iPhoto or do they also give you an exclamation point?
Do you have a backup of your important data like Time Machine?
You can try reseting iPhoto:
Ensure all your software is up to date (Apple Menu > Software Update).
Remove the following to the trash and restart the computer and try again:
Home > Library > Caches (I remove the whole folder. It will be re-generated upon restart.)
Home > Library > Preferences > com.apple.iPhoto (There may be more than one. Remove them all.)

AE CS4 Will not open after Snow Leopard Upgrade

Ok, i posted this earlier but I don't think I was clear enough to get an answer. I recently did a clean install of Snow Leopard and a fresh install of my Production Studio CS4. Upon getting it all installed, I realized that After Effects will NOT open at all. It just bounces on the Dock a few times and then stops. Then after that, when you click on it, it bounces once, then stops. Every other program works great, only after effects is not working. Why is this? Is there something I need to do? I reeinstalled just the AE and downloaded the newest update, still, the same thing. I would appreciate any suggestions to get it running.

I experienced this when upgrading to Snow Leopard myself.
After Effects is one of many, many applications which require Rosetta to be installed. In Snow Leopard, Rosetta is an optional install on the disk. So just make sure you install it.
Now, the thing also is that once Rosetta is installed, the OS still seems to have AE flagged as an app which requires a missing component to launch. This was fixed after a couple of restarts, in my case.

CPU runs hot after Snow Leopard upgrade

I upgraded to SL last weekend and noticed the next day that the fans were constantly running really loud. After extensive research (there are some other threads about this, but no solutions) and troublshooting, here's what I've learned:
- It's not related to Spotlight indexing, as the problem continues after indexing is complete
- PMC and PRAM resets don't fix the problem
- Activity Monitor shows a process in the root called "ptmd" (platform thermal monitor daemon) consuming over half of my CPU. Killing the process resolves the issue, and the system still seems stable, but I don't know what it is, why it's running, and if it's really ok to kill it. I've read that some computers run it at startup and then automatically kill it, and others constantly run it. But I don't know which category my computer falls under. Either way, I've never had to kill it before upgrading to 10.6 and shouldn't have to kill it after every restart now.
- iStat shows my CPU getting to around 80°C+, and my fan running at 6000rpm+. Once I kill ptmd, the CPU temp will gradually drop below 50°C and the fan drops to under 2K rpm.
I don't remember if the problem started right after the upgrade or only after running software updates in Snow Leopard... But I started fresh -- I erased my HD and installed SL fresh. No problem until I ran the 10.6.3 combo software update, then the ptmd problem came back. I've since done another fresh install and am doing a step-by-step software update. I have 10.6.1 installed with no trouble, even after a restart. I'm currently downloading 10.6.2, which I expect will introduce the issue again, based on the fact that that's where people started having problems in the forums that I've read. I suppose I could just find the most recent "safe" version (probably 10.6.1) and stick with that one, but I would like to make sure that the other important updates are installed. Has anyone else heard of this? Is there anything else I can try?
A secondary concern is that I only ran a Time Machine backup after installing 10.6.3 (I know, stupid to not backup before the upgrade). If I restore my backup with Migration Assistant, am I going to just re-introduce the problem on my computer?

According to the man page for ptmd, the ptmd daemon "relays to hardware any OS notifications effecting thermal conditions." IOW, it is just the messenger sending messages from the OS to the hardware. If it is using a lot of CPU time, the OS apparently very frequently thinks thermal conditions are changing & that the hardware should know about it. Thus, high ptmd activity would seem more a symptom than a cause.
Also, while my MacBook is a 4,1 model & not a 2,1 one like yours, the ptmd process terminates after startup, so assuming they are sufficiently similar in terms of thermal management it may be that whatever is failing to tell the process on your MB to terminate after startup is part of the culprit.
This is unlikely anything in 10.6.3 -- on all my Macs, the modification date of the /usr/libexec/ptmd file suggests that it has not been changed since 10.6.2. In fact, it is unlikely anything in any Snow Leopard update, since most users do not have this problem, regardless of model or 10.6 version.
I realize you said you did a fresh install & the problem disappeared, but for this kind of test to be definitive, you cannot allow any preexisting file that might have an adverse effect on system operation to remain active. Unfortunately, there are many types of files that can do this. Sometimes these files affect nothing besides the update process itself, making it seem as if the update is the cause when it actually is an effect.
Since there are so many kinds of files that can have adverse effects, it can be difficult to identify the offending one without first doing some diagnostic detective work to determine where it might be lurking in your Mac. A good way to start is to start up in Safe Mode, which loads only essential system components (see Mac OS X: What is Safe Boot, Safe Mode? for more about this). If the Mac doesn't heat up in Safe Mode, then you know one of the non-essential items is the cause.
You can determine if the problem file is in the user or system domain by creating a new, temporary user account. If automatic login is enabled, temporarily disable it -- it is important for this test that you log into this account for the first time immediately after restarting the Mac, before logging into any other account. If the Mac doesn't overheat now, then you know the problem is somewhere in the normal user account's home folder.
If you are willing, try these tests & let us know your results. That will make it much easier to suggest where the offending file might be & what to do about it.

IPad not syncing after Snow Leopard upgrade

After upgrade to Snow Leopard, new iPad will not sync with with usb cable in iTunes. Latest version of iTunes, restarted iPad, restarted computer, checked usb cable and nothing.

Did you follow all of the Software updates all the way to SL 10.6.8? The same thing happened to me when I updated to SL until I updated all the way to 10.6.8.

Wiki problems after Snow Leopard Upgrade

Hi,
I upgraded an XServe running 10.5.(whatever the last version was) to Snow Leopard Server using a 10.6.3 retail disc.
At the end of the install I was given a message saying:
The following actions failed or were not attempted:
Setting locale
Upgrading Services
To be honest the server seems mostly ok - but I have a few problems with the Wiki and Blogs:
When I go to http://myserver/groups I get what looks like the old Leopard groups home page - but it looks like its missing a stylesheet somewhere (although there are no errors in the web debugger)
When I click a link to view a group I get a javascript popup with the error:
The versions of the server and UI don’t match. Try clicking Reload; if that doesn't work, please make sure both server components are up-to-date.
Client: 20100118.dw01
Server: WikiServerUI-201
I had hoped that a Software Update would sort it out but I've installed all the available updates and still have the problems above.
I'm guessing that the wiki/blog problems are related to the failed "Upgrading Services" message, so how do I go about running the upgrade manually?
Thanks,
Ash

Any advice out there? I've even taken bypassed my main Extreme base to plug the ethernet connection directly into the Mac desktop to do software updates that might have been missed by going through the Extreme and wifi. While it did install one security update, it didn't affect the Express units.
I'm wondering about firmware. I have checked over and over for software updates, and my system assures me that everything is up to date. However, I'm concerned that somehow I'm missing a firmware update. My Airport Utility tells me my Extreme is running on Version 5.7, and on the few times one of the Express units shows up, it shows as running Version 6.#.
Do I need to manually install a firmware update, and if so, how? I terrified that I will mess up the ONE wifi unit that is functioning.
Ironically, my Extreme base is the oldest in my batch-both of the Express units are newer than it.

Lightroom and MAC Pro (intel) after Snow Leopard Upgrade?

I have heard several horror stories about serious operational problems with Lightroom and MACs after they have upgraded from Leopard to Snow Leopard.
I have been trying to get to the bottom of it, but all I have been able to glean is that yes, there are some issues, but I can't find out cause and effect.
Since I heard of the things I have not opened any Adobe Software, and won't until I can be assured that I too don't experience the same horror story.
Are there any people out there that have experienced any of these problems? If so, do you know what caused them, and, more importantly, how to fix them?
Thank you for any help and direction you can provide.

Some users have reported that Edit in Photoshop CSx functionality is partially broken (e.g. Open as Smart Object launches Photoshop, but image doesn't actually open).
With Photoshop (and many other applications) there are reports of the application crashing when the user tries to save a JPG file.
Source of problem? Snow Leopard
Is it really the problem that some would have you believe? Nope
Are there any workarounds? Ask Apple
BTW: I use Snow Leopard and don't have a problem recommending it to others.

Missing software after Snow Leopard upgrade

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