Missing songs after format and resync

Hi,
I bought my iPod last February with I had a PC therefore my iPod was formatted to my PC. When I recently bought my Macbook I had to format my iPod so that it works with the Mac. I backed up my songs on an external hard drive but the songs that I purchased through iTunes didn't back-up properly and don't work. How do I get back the songs and albums that I already purchased through iTunes?
Thanks.

If your backup isn't readable and you don't have another to restore from then I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once
You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on this link you'll be able to email your query: iTMS Customer Service

Similar Messages

  • Problem with "missing" songs after migrating from Win PC to Macbook

    Hello,
    I'm trying to move my daughter's iTunes library from her old Win PC to her new Macbook Pro. I mostly got it right, but there are roughly 100 songs which do not play because they cannot be found. I can click through each and "find" them for iTunes, such that they will work, but is there a way to do this globally at once?
    I suspect it has something to do with "Consolidate Library", but I can't quite seem to make that work. How can I tell the Mac to search out ALL missing songs and reconnect them (or even move the files all to the iTunes folder)?
    I think I should have done a “Consolidate” on the old machine first, but is there a way to salvage this without starting completely from scratch?

    Authorize the computer.
    iTunes Store: About authorization and deauthorization - http://support.apple.com/kb/HT1420 - and another helpful post: https://discussions.apple.com/message/17828050

  • G56 will not start install after format and copy from recovery usb

    so i just replaced the hdd in this laptop running win7. i am trying to fix the imminent hdd failure message for one of my mother's friends. anywho... i created the usb flash (13.5gb) and then replaced the hdd. went into the bios and enabled usb floppy and moved it up in boot order. 
    the pc boots into recovery fine. it formats and copies the files over also. what it will not do is reboot into the install of windows. all it wants to do is reload the recovery. i have tried many different ways of getting this done and nothing seems to be working. 
    at first the floppy was first. now i have it second, after the hdd. i have pulled the usb after the format and copy. i have left it in. 
    i dont know what else to do. any help from yall would be a wonderful thing. 
    thanks,
    patrick

    Welcome to Apple Discussions!
    Sounds like you are using the wrong restore disk to install Mac OS 9. The G5 came with its own restore disks to install Mac OS 9, and that version is 9.2.2. The restore disks for the G5 are labelled such.
    If you purchased the G5 used from someone else, and they did not include the original disks, contact them for the disks. And if they lack the disks, ask them to call AppleCare and see if they can get the disks. If you lose the disks, and are the original owner of the machine as a new machine, call AppleCare and see if you can get the disks yourself.

  • Can I use the HP Recovery partition after formatting and repartitio​ning the rest of the hard drive?

    I recently had my HP Pavilion dv4 2145dx laptop (Windows 7 64-bit) go kerput.  The Geek Squad said that the motherboard died.  I've purchased another laptop, and I'm using that one for now, and I am using the hard drive from the old dv4 as an external.
    I'm planning to keep using the hard drive from the old dv4 as an external for now, but I'd like to be able to fix the dv4 at some point in the future.  Here's the problem:  to get the most out of the old dv4's drive as an external, I'd like to repartition it so that there is one NTFS partition and one HFS+ partition.  That way I could use it easily with both my Mac and Windows machines. 
    But if I do that, I'm not sure if the HP Recovery image would still work.  If it didn't work, then if/when I get the old dv4 a new motherboard, I couldn't restore the OS from the Recovery partition.  This is a problem, because I didn't create Recovery Disks (stupid, I know - I'm definitely making them for the new machine). 
    So I'd like to do one of these two things: 
    1)  Create my dv4 Recovery Disks.  Can I do this if the dv4's drive is mounted in an external enclosure?
    2)  Format and partition the dv4 drive (leaving the Recovery partition intact), and later recover the system from the Recovery partition.  Would the Recovery partition still work under those conditions?
    Thanks for any help anyone's got.
    This question was solved.
    View Solution.

    Hi:
    Anything you do to the C:\drive will render the recovery partition inoperable.
    You won't be able to create a set of recovery disks unless the drive is operable in the notebook.
    Can you still read all 25 characters of your W7 product key on the bottom of your busted notebook?
    If so, you can do this...
    If you can read the 25 character Microsoft windows 7 product key, you can download plain Windows 7 ISO files to burn to a DVD for the version of windows that came installed on your PC, and that is listed on the Microsoft COA sticker on your PC's case.
    Burn the ISO using the Burn ISO option on your DVD burning program and burn at the slowest possible speed your program will allow. This will create a bootable DVD.
    Or use the Windows 7 USB/DVD installation tool to compile the ISO file you download from Digital River. Link and instructions below. You need a 4 GB flash drive to use the USB method of compilation.
    http://www.microsoftstore.com/store/msstore/html/p​bPage.Help_Win7_usbdvd_dwnTool
    Use the 25 character product key on the PC to activate the installation.
    The key will activate either a 32 or 64 bit installation.
    Then go to the PC's support and driver page to install the drivers you need.
    Link to the W7 ISO file downloads is below.
    http://www.mydigitallife.info/official-windows-7-s​p1-iso-from-digital-river/
    Or, you can probably still order a set of recovery disks for your notebook from HP.
    http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=bph07143&tmp_task=solveCategory&cc=us&dlc=en&lan​...
    Paul

  • Lost Mails after format and Import

    I formatted and reinstalled my machine but when opening Mail and using the import function to restore my mailboxes and e-mails from the back-up all the software did was import the mailboxes, no mails. How do I restore my e-mails from my mailboxes and inbox in my backup?
    PowerBook G4   Mac OS X (10.4.8)   2 Gig 3rd Party RAM

    I re-imported mail boxes and it turns out I did it incorrectly the first time, everything is fine now!

  • "cannot find file" after formatting and moving!!

    Wanted to have iTunes library included in Time Capsule backup. So had to reformat external hardrives where all my songs are from Windows do OS. Copied everything on other HD, reformatted HD with OS, copied back all songs. HD still has same name "MUSIC", but iTunes cannot find files.
    Changed in iTunes preferences the location of files to ensure it searches in the right place AND also replaced with text editor in "iTunes Music Library.xml" file all links with new address of HD (now after reformatting to OS I found it to be slightly different despite still same name).
    But iTunes still cannot find the files. Everything is the same as before, HD name, directory structure, file names, etc. ONLY difference is it all is on "OS formatted" drive. Don't want to lose ratings and playlists of over 15,000 songs....is there still a solution?

    The moment I "drag out" the Tunes Library File, then there is nothing left there, and when I open iTunes it is empty.
    That's as expected. That file is the database iTunes uses that keeps track of everything, so when you then launch iTunes, it's starting from scratch.
    I can import the Playlists from the XML and they do appear, but still no songs, all is empty. If I try to reimport from the new location, then they "do not fit into the playlists", meaning ratings etc. are lost.
    Then you apparently didn't get the XML file edited properly; it's not easy to do.
    Why does the simple location function in iTunes Preferences not work?
    It does, when used as designed. The preference is where new additions (imports & purchases) will be stored. It does not change the location for existing files.
    Put the original library file back. Then launch iTunes, Get Info on a representative track, and look at the path to where it thinks the files should be and compare that to the actual path. Any difference at all will break things. If there are differences (drive name slightly different, any difference in folder names/structure, etc.; letter case counts), try correcting them in Finder and see if that gets things working again. If not, then you'll have to use the Add to Library command to get back your tracks which will lose all your ratings, etc.
    Where does iTunes save the links to the original files so it can simply be changed?
    In the iTunes Library file, which cannot be manually edited.

  • Missing songs iphone downloaded and sync to back up.

    I purchase my music from iTunes directly on the iPhone. Periodically I will sync to my HP laptop (running Vista). Recently I purchased several albums and some individual songs, as well as a few apps.
    A couple of days ago I tried to sync to my laptop (as I have done many times before). I plugged in the iPhone and it began the sync. Suddenly it stopped telling me the sync was complete.
    I looked and found that at least 2 albums were missing (two that I had just purchased) and several individual songs.
    The purpose of this most recent sync was to ensure I had a back up of the songs. Performing the sync is what wiped out the songs.
    Please understand that I am not purchasing music with the computer and syncing to the phone. I am purchasing on the phone and syncing with the computer for backup.
    After reading Apple's policy on their support pages they indicate I will have to purchase these again. This is ridiculous. It is the apple software and/or the iPhone that screwed up, not me and I don't appreciate having to purchase them again.
    Is there another way to get this music back. As I said, this music was purchased within the past two weeks, if not the past week. If I can't get my music back I will cease my iPhone subscription, I will stop purchasing music from the iPhone, and I will cease my plans to purchase an iPad. No more Apple products if they insist I can't get my music back for free.
    I'm not being extreme. Just reading the Apple web pages caused my blood pressure to raise. I hesitate going forward even if I do get my music back due to how arrogant their policy is.
    I know I'm not the only one that has had this problem, so I hope someone else can clarify what I need to do to resolve this.

    PS More seriously, you are not talking to Apple in these forums, just other users like yourself who volunteer advice. In that regard, you might want to also post in the forum devoted to the iTunes store:
    http://discussions.apple.com/forum.jspa?forumID=797
    And contact the store directly:
    http://www.apple.com/support/itunes/
    It is possible that the "no replacement" policy may be tied to the terms of the licenses under which Apple is allowed to sell music through its store, but I don't have any specific info on that.

  • Ipod missing songs after update

    I never should have done this but when I updated my itunes recently and left auto-sync on. Plugged my ipod in, itunes takes the next 6 hours trying to update my ipod with 40 gigs of music. It was able to do it, and it shows all songs as being imported successfully when i look at my ipod library plugged in to itunes. However, when I unplug my ipod and use it, I only see one song from each album. Some albums are complete but very few. Also, now I can't restore my ipod when connected to itunes to try to reload all of my music. Any ideas?

    All of my songs show up on my computer library and are all playable. I've tried restoring to factory settings and even after doing so, I encounter the same problem.
    Update though: when I plug my ipod into my car, it can play all of the songs though I can't see them when scrolling through the ipod library. It seems like they're "hidden".
    I never get any errors, just can't see about half of my library.

  • After formatting and reinstalling the firefox exception lists are already populated.

    I just formatted my laptop and reinstalled windows and Firefox. After importing my old bookmarks I installed Adblock Plus and pulled up my old block list. Then I updated Windows and went on to install the little stuff like 7zip, Symantec, ... and the next thing I know is that Firefox was slowing down and when I checked, the exception lists for pop-ups, image loading and add-ons were completely full - and I didn't know any of the first hundred of sites listed.
    How can this be? I only went to pages like youtube, yahoo and google and only after installing symantec...
    Help is greatly appreciated!
    Thanks in advance!
    Pasanius

    Some security software may have added that list Spybot S&D is known to add such an immunization list, but other security software can do that as well.
    http://kb.mozillazine.org/Firefox_hangs#Internet_security_software

  • Missing songs after sync

    After syncing some songs are not on my iphone. They are in my iTunes library and with my phone plugged in it shows that the songs are on the phone but they are not visible in my playlist. Any suggestions?

    Did you do a search by Song title? Should be in there.

  • Why am I missing songs after reorganizing files?

    This morning did everything I usually do but iTunes couldn't locate any song files. So I rebooted and still had the problem.
    Went to Edit/Preferences and saw that folder location was pointing to the default folder on C:, but my music is on an external drive (F:).
    So I changed the location to the correct location and it refreshed the library. Then it asked if I wanted iTunes to reorganize the files. I said yes.
    Once complete, I had a whole bunch of exclamation marks in the left column! I've confirmed that the song files are actually in the correct place. And it's very random which ones are lost - 2 or 3 songs from albums - the rest of the songs ARE there. Very strange.
    I have over 20k songs, so going through and manually "reattaching" each file is not even an option.
    Any ideas out there???
    Thanks!
    Mike

    From iTunes 9.2 onwards if you attempt to Get Info. on a lost file and then cancel when asked to try to locate it, the summary tab should show you where iTunes "thinks" the file should be. If possible move missing files back to where they ought to be then close & reopen iTunes to reconnect them.
    That's fine for an obvious error, say the iTunes Media folder has been relocated, but since you seem to have a random selection of located and unlocated tracks you could try my script SwitchLinks.vbs.
    Select one or two tracks to begin with, double-click on the script to run it and use the No option so you can check that is identifying the right files to reattach to. If that goes OK then create these lost and found playlists and run the script on your missing tracks in larger groups.
    Lost & Found
    Create a playlist called Found, select everything in Music and drag it into the Found playlist. Create a smart playlist called Lost matching All the rules Playlist is Music and Playlist is not Found. Your lost tracks will be in this playlist.
    Alternatively, if you are not bothered about play counts, ratings, date added etc. then you could try iTunes Folder Watch which can scan your library for missing files to be removed and scan your media folders for new files to be added.
    tt2

  • Missing songs after syncing

    i updated my ipod touch 4gen with the version 4.3.3 and it synced my ipod before it started but now 5 of my songs are missing. any help?

    1) Are the songs still in your iTunes library?  2) Did you purchase the songs via iTunes?
    If the answer to 1 is yes, just add them back the same way you add any new music to your iPod.
    If the answer to 2 is yes, go into iTunes look at the top right of the screen and select "purchased".  You can re-download the songs from there.

  • SCCM 2012 OSD Fails After Formatting and Partitioning Disks

    Hello,
    The problem is that when I deploy the task sequence to a computer, it loads to WindowsPE properly, then continues to formatting the hard disk and partitioning. After it has finished partitioning it then goes to the applying
    the operating system portion of the task sequence. Finally it errors out with "...Image has failed with the error code (0x80070002)...". What is left on the WinPE is two log files in the SMSTSLog directory, smsts.log and wpeinit.log. Neither of these
    seemed to show anything blatantly obvious to me, but I'm sure there is still some funny things happening. 
    This is my first time posting to a help forum of any kind so any constructive criticism is very welcome! Thanks for helping in advance, since SCCM has probably been the most challenging software I have had to setup. I
    definitely need the help.
    Apparently I can't just throw in all of my logs at once, so I shortened the smsts.log and removed the wpeinit.log. So just say if you need them I guess.

    It's probably your network access sccount!<o:p></o:p>
    "To configure the Network Access Account, open the CM2012 R2 console, click on Administration,
    expand Overview, expand Site Configuration,
    click Sites, on the top ribbon click Configure
    Site Components, click Software Distribution.<o:p></o:p>
    Click on the tab Network Access Account,
    choose Specify the account that accesses network locations (by default the option is set to Use
    the computer account of Configuration Manager client). Click on the orange icon and add the user account that enough permissions to access the content which is required
    while deploying Operating System."<o:p></o:p>
    This account should have the minimum appropriate permissions on operating system deployment content it needs to access. This account
    is important because the computer receiving the operating system does not have a security context it can use to access content on the network.<o:p></o:p>

  • After formatting and creating two partitions on my external HD, why is Time Machine taking 25x longer to perform a backup?

    Hi.
    I bought a macbookpro 13"retina, new two weeks ago and a G-tech 1TB external drive from the apple store. It's my first mac.
    I performed a backup, using Time Machine, which copied 18 GB onto he 1TB external HD in around 20 minutes.
    After a little more reading, I realised I should use Disk utility to partition the 1TB external G-tech drive into a 250gb partition, and a 750gb partition.
    [My MBP has a 250gb flash HD. I'll use the other 750gb for storage of my other files, like photos, music etc.]
    So, using disk utility I formatted the 1TB exernal drive, then created two partitions.
    However, I've started backing up my data using time machine again, onto the 250gb partition, on the external drive, and its now taking 5 hours to copy the 19.81GB
    So why is it taking 25x longer than the first time I did it? [First time it took 20 minutes]
    Thanks

    Since performing the fist backup, a couple of days ago, which took twenty minutes, and the second backup, which is taking 5 hours, I installed MS office for Mac 2011 and Silverlight.
    Dont know if thats responsible?

  • Missing mail after "archive and install"

    Hello,
    I went to talk to the folks at the "genius bar" today because my powerbook fan has been blazing like crazy. I had OS 10.4 on my computer, which I had installed from an upgrade about a year ago. I bought the computer a few months before that, when it still shipped with OS 10.3. So the guy at the mac store told me to re-install the system using the archive and install feature and the original install disks. He told me to re-install 10.3, which came with the computer, and then to run the upgrade that I have to get it back to 10.4.
    I am having some problems. I have reinstalled X.3 and find that when I open the Mail application, all of my messages of the last year are gone. I can't find them anywhere. But everything else on the computer seems untouched...all of my documents, and even old emails from before I made the upgrade to 10.4, one year ago.
    I am afraid that if I do anything else, like install 10.4 that I will lose any chance of recovering these files. Does anybody have any advice on where I can recover the emails from my inbox and other folders? The guy at the apple store assured me that everything would be saved by clicking the "preserve users and network settings" option in the re-install program.
    Or will everything show up again when I re-install 10.4? I was holding off on doing this because I wanted to see if the fan would run less using the older system, as someone suggested that I try this. I also tried to "import" the inbox in the library/mail folder, but this only imported all of the messages that I already have...not the lost ones.
    thanks for any advice!
    colin

    Did the folks or this person at the "genius bar" also recommend that you create or update your backup before performing an Archive & Install?
    If not, a "genius" he ain't.
    The mbox filing structure used with Tiger Mail is significantly different than the mbox filing structure used with previous Mail.app versions under Jaguar and Panther.
    Tiger Mail stores each message contained in a mailbox as a separate file in .emix format located within the Messages folder for the mailbox. Although you can import Jaguar and Panther mailboxes to Tiger, the mbox format used with Tiger Mail is not backwards compatible or interchangeable with Jaguar or Panther Mail without taking an additional step first. The reason you are seeing the old messages available before and up until the time you upgraded to Tiger is because you didn't delete the left over content package files used by Panther Mail and one of these files contains all messages messages and message attachments which are not automatically deleted after the conversion process to the mbox format used with Tiger Mail is completed.
    Using the Finder, go to Home > Library > Mail > this POP account named folder (named by the user name and incoming mail server for the account). Within the account named folder is there an INBOX.mbox file and/or an INBOX.mbox named folder and the same for the other mailboxes (mboxes) within the account named folder?
    Tiger Mail.app mboxes at the Finder level are folders and each folder contains a Messages folder which stores each message contained in the mailbox as a separate file in .emix format.
    Jaguar and Panther Mail.app mboxes are .mbox files only, not a folder.

Maybe you are looking for