Missing songs but folder and artwork remain

I have recently been finding folders of music on my computer that SHOULD be full albums, however they are now missing all the audio files but a few artwork files remain behind in the folder - i.e the music is gone! Currently I am not copying files to the iTunes media folder and adding them to the library though another location on the computer. I have a lot a variables to consider as Ive just bought a MacBook and transferred lots of music back forth etc etc but now Im finding lots of folders on my hard drive and external drives that used to have music in them - but all that remains now is the folder and a few album artwork files. There seems to be no pattern to it either. The audio content has just disappeared!
Therefore I just want to know if an iTunes issue may have caused this or if any association or method of interaction with iTunes would lead to this problem? Any observations or help would be appreciated.

I've fixed it! Took a while but this guy is a genius!! Follow the instructions on here...
dijitel, "my iPod is JACKED! Won't mount, won't show files, etc...", 07:14pm Nov 2, 2005 CDT
hope this works for you as well.

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I recently tried to autofill a song from my cousins computer and it deleted all my songs but 24. and when i go to "on this iphone" it shows all my previous music. is there anyway i can get my music back?

i recently tried to autofill a song from my cousins computer and it deleted all my songs but 24. and when i go to "on this iphone" it shows all my previous music. is there anyway i can get my music back?

Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

Missing songs iphone downloaded and sync to back up.

I purchase my music from iTunes directly on the iPhone. Periodically I will sync to my HP laptop (running Vista). Recently I purchased several albums and some individual songs, as well as a few apps.
A couple of days ago I tried to sync to my laptop (as I have done many times before). I plugged in the iPhone and it began the sync. Suddenly it stopped telling me the sync was complete.
I looked and found that at least 2 albums were missing (two that I had just purchased) and several individual songs.
The purpose of this most recent sync was to ensure I had a back up of the songs. Performing the sync is what wiped out the songs.
Please understand that I am not purchasing music with the computer and syncing to the phone. I am purchasing on the phone and syncing with the computer for backup.
After reading Apple's policy on their support pages they indicate I will have to purchase these again. This is ridiculous. It is the apple software and/or the iPhone that screwed up, not me and I don't appreciate having to purchase them again.
Is there another way to get this music back. As I said, this music was purchased within the past two weeks, if not the past week. If I can't get my music back I will cease my iPhone subscription, I will stop purchasing music from the iPhone, and I will cease my plans to purchase an iPad. No more Apple products if they insist I can't get my music back for free.
I'm not being extreme. Just reading the Apple web pages caused my blood pressure to raise. I hesitate going forward even if I do get my music back due to how arrogant their policy is.
I know I'm not the only one that has had this problem, so I hope someone else can clarify what I need to do to resolve this.

PS More seriously, you are not talking to Apple in these forums, just other users like yourself who volunteer advice. In that regard, you might want to also post in the forum devoted to the iTunes store:
http://discussions.apple.com/forum.jspa?forumID=797
And contact the store directly:
http://www.apple.com/support/itunes/
It is possible that the "no replacement" policy may be tied to the terms of the licenses under which Apple is allowed to sell music through its store, but I don't have any specific info on that.

Missing songs after format and resync

Hi,
I bought my iPod last February with I had a PC therefore my iPod was formatted to my PC. When I recently bought my Macbook I had to format my iPod so that it works with the Mac. I backed up my songs on an external hard drive but the songs that I purchased through iTunes didn't back-up properly and don't work. How do I get back the songs and albums that I already purchased through iTunes?
Thanks.

If your backup isn't readable and you don't have another to restore from then I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once
You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on this link you'll be able to email your query: iTMS Customer Service

Missing songs in itunes and iphone.

Last syncronisation with my iphone, Itunes asked for a recovery from backup. This lead to loosing information and songs. The songs show up on the Iphone but doew not play. Does anyone have similar experiences and how can this be solved?

it wasn't till now that I saw the "More like this..." and saw that my problem was I was signed on as a different account on my iPhone. Thanks but I retract my question

Please Help - Downloaded an album but missing songs!

Hi Guys,
I am relatively new to iTunes and up until now i havent had a problem. This evening i downloaded a couple of albums but i appear to be missing a couple of songs off each.
I have tried going to "store", "check for available downloads" but it says that i have downloaded everything. I try and download the missing songs but it says that i already have them and i should try what i have said i tried above.
I have been trying to contact Apple for the past hour and couldnt even work out how to contact them so i thought i would try here.
Any help is greatfully received.
Thanks,
Matt

Hey coweye,
That definitely sounds frustrating. If the songs are not playing fully in iTunes, they may have not downloaded completely. See the following article:
Songs in iTunes may not play back completely
http://support.apple.com/kb/TS4357
Symptoms
Occasionally, if a song purchased from the iTunes Store on a Mac or PC was not downloaded completely, the song may not play back fully. The song may abruptly stop during playback, and iTunes may start playing the next song in your library or playlist.
Resolution
If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:
1. Delete the purchased song that is exhibiting the problem from your iTunes library.
2. Click on the Purchased link in the iTunes Store to view your previously purchased music.
3. Download your previously purchased song from this list.
Note: iTunes in the Cloud, which allows you to download previously purchased songs from the iTunes Store, is not available in every country. Learn if iTunes in the Cloud is offered in your country
Thanks,
Matt M.

Missing Songs Problem

I have a ton of songs in my iTunes library that have the little exclamation point next to them. I dragged the iTunes music folder to the library icon in iTunes and it made copies of all my missing songs, but I don't want to lose the play counts I had of the original copies of the songs. Is there anyway get around this or should I just suck it up and be thankful I was able to find my music?? Thanks!!

It's been an hour and no one knows? Come on...

I can no longer change my song names like i used to. i use to be able to right click and go to "get info" and then change the song name, artist and album, now i can't is there any other way to change the songs name and info

When I get songs and put them on my itunes accout on my computer I used to be able to rename them right clicking, going to "get info" and then renaming everything I wanted like song name, album and artwork. I also use to be able to click on the song then click and hold on it and be able to rename it. But all the songs I have gotten after the last update have not been able to be renamed in any of the old ways I use to be able to. Is there any other way to rename songs because I know I can't undo updates and that seems to be whats causing it.
Thankyou for your time

You are describing an iTunes problem, not an iPod touch problem. Try posing in the iTunes forum.

I have missing songs that i purchased on my old iphone. they are not in my purchased folder. but in itunes store when i look the song up, it has the purchased logo next to it.... but no way to download it

i have missing songs that i purchased on my old iphone. they are not in my purchased folder. but in itunes store when i look the song up, it has the purchased logo next to it.... but no way to download it

If the songs are still on your ipod, make sure autosync is disabled in iTunes on your computer, connect and right click on it in the device list, then choose "transfer purchases" to copy all bought media and apps from your ipod to your computer.
If the songs are not on your computer and got deleted from your ipod as well, you can't get them back, unless you have a backup of your iTunes library as part of your computer backup.

4 of the songs on a recently purchased album do not appear on my computer. I bought the album on my phone, and all of the songs are accounted for there, but on my computer it shows as an incomplete album and ITunes wants me to buy the missing songs?

I recently purchased Slipknot's ".5: The Gray Chapter" on my phone via an ITunes gift card worth $15 dollars. The album did have some trouble downloading because of a bad signal, and a good number of songs "could not be downloaded at this time". To download the missing songs, I had to go into ITunes store>more>purchased>music>all songs and click download on the few that didn't. This fixed that problem, and now the entire album is on my phone, but when the album transferred over to my computer, 4 of the songs still did not appear. Not only that, it says that they have not been purchased. The ITunes card I used only has a dollor left on it, so I know it registered the purchase. The 10th, 14th, 15th, and 16th tracks still have $1.29 next to them, and ITunes is showing the album as an incomplete.

We are having this same issue. We have over 200 songs that are now missing and only our most recent ones show up in our ITunes library. Fortunately we have one phone that still has all of our music still in tact. This phone is no longer one I will be using as I upgraded to the Iphone 6, and only the most recent purchased songs remain. The rest are no where to be found and the iTunes store shows that I would need to re-purchase. Not sure what to do as when I tried to sync my last phone, all the songs were gone.

When syncing my iTunes to my iPad from the laptop, I get a list of missing songs; they are in the library, but not in the music folder on my HD. In particular, I uploaded 3 CDs at the same time, all are in my library - but two are missing from the folder.

When syncing my iTunes to my iPad from the laptop, I get a list of missing songs; they are in the library, but not in the music folder on my HD. In particular, I uploaded 3 CDs at the same time, all are in my library, and all synced to the iPad - but the music from two of them are missing from the music folder. Questions are (a) where might they have gone? and (b) is there a way of "reverse loading" them back to my hard drive from the iPad? Thanks in advance!

Hi dones49,
It sounds like your issue here is that iTunes can not find the files for some of the songs you have brought into it. This happens occasionally even if the songs have not been moved from the location that iTunes places them on import or purchase. When you try to use the song, iTunes prompts you to find the file, as you have seen.
To find the file, use the information in this article to navigate through the iTunes media folders -
Locate and organize your iTunes files
If you are still unable to locate the files, you may need to download them from the iTunes store again, or rip them from your CDs. See this article for assistance with downloading your past purchases -
Download past purchases
Thanks for using Apple Support Communities.
Best,
Brett L

Apple update ruined my playlists, they are no longer on my ipod and playlist i didnt have are. how can I get mine back. And i am missing songs that appear in itunes but not on the ipod?

apple update erased my playlists, they are no longer showing on my iTunes. I am missing songs that do appear in iTunes and should be on the ipod but are not, and new playlists that I didn't have are now where mine should be. Any suggestions as to getting "MY" ipod back?

- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.

HT1386 Switched from ipod to ipod touch. When trying to sync songs get lost. Show in the library and playlist but a message says cannot be found. An exclamation symbol with a circle aroung it shows on the missing songs. How can I sync the new ipod touch?

Switched from ipod to ipod touch. When trying to sync, songs get lost. Songs show in the library and playlist but get a message that says songs cannot be found. An exclamation symbol with a circle aroung it shows on the missing songs. How can I sync the new ipod touch?

The ! Next to a song:
The song can’t be located; it may have been moved or deleted
To find them try:
iTunes: Finding lost media and downloads
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

I'm trying to delete multiple pix in iPhoto that i stupidly made duplicates of without knowing, I've tried going into the applications folder and using image capture but i think I've missed a step , can anyone send the correct info / steps pls thanks

I'm trying to delete multiple pix in iPhoto that i stupidly made duplicates of without knowing, I've tried going into the applications folder and using image capture but i think I've missed a step , can anyone send the correct info / steps pls thanks

again image capture is not involved with deleting photos from iPhoto in any way ever
the paid version of iPhoto Library Manager is very good for finding duplicates as is Duplicate Annihilator
And I have no idea who told you this - or what it means - but re-read both of my opening statements
I was told I could delete multpiles thru image capture by transferring my iPhoto library etc
LN

An iphone update has wiped all my puchased songs, i can see them in my purchased history but they are missing from my iphone and when i log into itunes on my pc, how do i retrieve them?

an iphone update has wiped all my puchased songs, i can see them in my purchased history but they are missing from my iphone and when i log into itunes on my pc, how do i retrieve them?

Restore from previous backup, be sure use the same iTunes and account you used to store your stuff into your device.

Missing songs but folder and artwork remain

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