Missing songs
So, back in March I had bought the songs 'Hymne de Fraternises: "I'm Dreaming of Home"' and 'Invitations "I'm Dreaming of Home"' Both by Phillipe Rombi, and both from the Joyeux Noel soundtrack.
A couple months ago I got a laptop of my own (I had been using the family computer up until college). My family, unknowingly deleted my itunes and my music from the first computer, and I messed up transfering music from my iPod to my current machine. I was able to recover some files, but not all. Luckily some friends of mine sent me some of their own music - which is another story.
Anyway, I noticed I had all of my purchases except these two. They weren't in the playlist or downloads, but they were in my purchase history. Here's where things get weird/frustrating.
I reported the problem to iTunes, saying that I would like if they could manually resend the songs to my downloads. This is what I got;
Your request for a refund for "Invitations: "I'm dreaming of home"" was carefully considered; however, according to the iTunes Store Terms of Sale, all purchases made on the iTunes Store are ineligible for refund. This policy matches Apple's refund policies and provides protection for copyrighted materials.
I've gotten this twice now, and have SPECIFICALLY stated in the first message I have no interest in a refund, just in receiving the songs I legally paid for so I don't have to get them, illegally. Which is sort of troublesomeand a little suspicious. I'm currently in need of these songs for a WWI slideshow for an academic event. They may be cheap but I can't pay for them a second time on my poor excuse for a salary. Anyone know what I can do?
Thanks!
Problem solved! Thankyou iTunes!
Similar Messages
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apple update erased my playlists, they are no longer showing on my iTunes. I am missing songs that do appear in iTunes and should be on the ipod but are not, and new playlists that I didn't have are now where mine should be. Any suggestions as to getting "MY" ipod back?
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device. -
i have missing songs that i purchased on my old iphone. they are not in my purchased folder. but in itunes store when i look the song up, it has the purchased logo next to it.... but no way to download it
If the songs are still on your ipod, make sure autosync is disabled in iTunes on your computer, connect and right click on it in the device list, then choose "transfer purchases" to copy all bought media and apps from your ipod to your computer.
If the songs are not on your computer and got deleted from your ipod as well, you can't get them back, unless you have a backup of your iTunes library as part of your computer backup. -
I recently purchased Slipknot's ".5: The Gray Chapter" on my phone via an ITunes gift card worth $15 dollars. The album did have some trouble downloading because of a bad signal, and a good number of songs "could not be downloaded at this time". To download the missing songs, I had to go into ITunes store>more>purchased>music>all songs and click download on the few that didn't. This fixed that problem, and now the entire album is on my phone, but when the album transferred over to my computer, 4 of the songs still did not appear. Not only that, it says that they have not been purchased. The ITunes card I used only has a dollor left on it, so I know it registered the purchase. The 10th, 14th, 15th, and 16th tracks still have $1.29 next to them, and ITunes is showing the album as an incomplete.
We are having this same issue. We have over 200 songs that are now missing and only our most recent ones show up in our ITunes library. Fortunately we have one phone that still has all of our music still in tact. This phone is no longer one I will be using as I upgraded to the Iphone 6, and only the most recent purchased songs remain. The rest are no where to be found and the iTunes store shows that I would need to re-purchase. Not sure what to do as when I tried to sync my last phone, all the songs were gone.
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Bought new iMac & moved (or thought I had) all of my music from the old PC to the new iMac. Have discovered several hundred songs are orphaned on old PC; I can "see" them with both machines turned on & iTunes open. "Missing" songs show in iMac itunes Shared folder. How do I move them all so I can then & retire the old PC?
From things you are saying, such as "shared folder" and having both machines on, it doesn't sound to me like you truly moved the whole iTunes collection.
iTunes: How to move [or copy] your music to a new computer [or another drive] - http://support.apple.com/kb/HT4527
do not confuse moving your whole folder and library with moving just media files as in
iTunes for Mac: Moving your iTunes Media folder - http://support.apple.com/kb/HT1449
Quick answer if you let iTunes manage your music: Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive. Start iTunes with the option key held down and guide it to the new location of the library.
Macworld - How to transfer iTunes libraries between PC and Mac - http://www.macworld.com/article/46248/2005/08/shiftitunes.html -
(!) How to locate the original file for missing songs?
song could not be used because original file could not be found. Would you like to locate?
I got this message when I last tried to synch my ipod. The message said there were 100 files which could not be found. Actually more than 100 songs show the exclamation mark that says the file can not be found.
Previous posts on this issue suggest the underlying file has been changed or moved out from the ITunes organisation. Well the last time I synched my ipod on Lion a few days ago it was fine. On Sunday I wiped my hard drive, carried out the upgrade to Mountain Lion as a clean install, and used Migration Assistant to bring my user data over. After that I ran cclean and disk utility permissions and disk verification. Then this happened.
I migrated my iTunes Library to an external hard drive six months ago. That was disconnected during the upgrade so I am not sure why the files can’t be found now. Anyway, I want to recover the missing files . I could not find them by name, album or artist on the external drive. So I thought I would find them in Time Machine backup #1. I couldn’t!. Nor could I find missing songs on my alternate Time Machine backup #2. Both Time Machine backups are set to include the external drive. Songs recognised in iTunes are visible in the backups, but not the ones that are missing.
I have a third backup volume which was a clone of the Lion setup before I did the upgrade, but I can’t access this or Mac for a few days.
I did have some permissions failures after the 10.7.4 upgrade which resulted in creating 2 new standard user accounts. Maybe I’v e got some files across these users? But in that case I’d have seen problems before the upgrade? I notice a fair number of these are compilations imported from CD about 4 years ago. Bu tnot all.
(1). Is there a smart way to list all the files that are missing?
I can scroll through all of ITunes Music to see where there are exclamation marks. I’d like to only list these missing songs.
(2). How can I locate the missing media files?
- a search on Name / Album / Artist hasn’t found them in live drives or on TM backups. I’ve still got the missing songs on my iPod, however.
Once I can answer these questions with your help I’ll know what would be the best way to try to recover, and to work out what went wrong. I’m shocked that I can’t find them in backup. Eventually I can restore audio from original source. If they were photos that went missing from library and backups then I would have no way to get back!
(3) could this happen in iPhoto? (shiver)Thanks for taking the time to look at my problem. Shared is empty and I didn't back it up - I only transferred the standard and Admin users to the clean install of Mountain Lion.
But I got some valuable insight into how the iTunes library is set up from your article on split Libraries. I'd like to see it in the Tips for iTunes for Mac. My Itunes library was set up in pre-Itunes 8 structure, and as I'd moved it to an external drive it didn't get migrated to the new structure in recent upgrades, perhaps?
I found your article extremely useful : https://discussions.apple.com/docs/DOC-3991. That gave me the means to restore the missing files more quickly than getting the original CDs out and re-importing them to iTunes.
So I've now restored the missing files and started the backups rolling ....
I still don't understand how they went missing. However the best backup was the Ipod itself. -
When syncing my iTunes to my iPad from the laptop, I get a list of missing songs; they are in the library, but not in the music folder on my HD. In particular, I uploaded 3 CDs at the same time, all are in my library, and all synced to the iPad - but the music from two of them are missing from the music folder. Questions are (a) where might they have gone? and (b) is there a way of "reverse loading" them back to my hard drive from the iPad? Thanks in advance!
Hi dones49,
It sounds like your issue here is that iTunes can not find the files for some of the songs you have brought into it. This happens occasionally even if the songs have not been moved from the location that iTunes places them on import or purchase. When you try to use the song, iTunes prompts you to find the file, as you have seen.
To find the file, use the information in this article to navigate through the iTunes media folders -
Locate and organize your iTunes files
If you are still unable to locate the files, you may need to download them from the iTunes store again, or rip them from your CDs. See this article for assistance with downloading your past purchases -
Download past purchases
Thanks for using Apple Support Communities.
Best,
Brett L -
my ipod 4th gen gets wiped clean of music anytime I sync. it then only redownloads some of the music in the library and wont upload missing songs. They show on the ipod grayed out. How do I get this to stop? re-uploading takes 4 hours and is never completed. I only get some of the 6000+ songs I have. This started when I updated to IOS5 i think.
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
Switched from ipod to ipod touch. When trying to sync, songs get lost. Songs show in the library and playlist but get a message that says songs cannot be found. An exclamation symbol with a circle aroung it shows on the missing songs. How can I sync the new ipod touch?
The ! Next to a song:
The song can’t be located; it may have been moved or deleted
To find them try:
iTunes: Finding lost media and downloads
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Is there not an easier way to find missing songs?
Is there a smarter way to find missing songs and albums besides having to go through each one individually? Some kind of batch process would be nice...
How do you guys efficiently find missing songs or albums?don't you just love the way Apple answers your questions in this forum?
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I haven't been on itunes in a very long time. I had a lot more songs than there are listed there now. What can I do about it, or is there something I can do to get the missing songs back?
forget about it, I actually figured it out.
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My iTunes library no longer has many of the songs that were once there. This is not my imagination. For example, I have ten versions of "Stardust" in my iPod, which were of, course, downloaded from my iTunes library. However, I now only have two versions there. This is only one example. I suspect that there may be over a hundred missing songs.
I have searched for the songs with "Spotlight, but that didn't help. Are there any other ways of searching for missing songs?
Finally, how do I find the total number of songs in my iTunes library and in my iPod Nano? I would like to see just how many missing songs there are.Tygerlylly wrote:
To find out the number of songs in itunes, open it, and click on music and it should say the number of items in music at the bottom of the itunes window in the frame. You can also look at the song files in your itunes folder in itunes music. Then you can check and see if the actual files are there whether or not they are showing up in itunes.
I found the total number of songs thanks to you. The figures so small and out-of-the-way, that I've missed them time after time. However, I couldn't follow your next tip. I don't see any "iTunes folder," and I don't know how to access it. How do I find them? -
I have a ton of songs in my iTunes library that have the little exclamation point next to them. I dragged the iTunes music folder to the library icon in iTunes and it made copies of all my missing songs, but I don't want to lose the play counts I had of the original copies of the songs. Is there anyway get around this or should I just suck it up and be thankful I was able to find my music?? Thanks!!
It's been an hour and no one knows? Come on...
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Case of the Missing Song, iTunes help....
My iTunes list shows that I have 545 songs listed, yet my iPod window shows that I only have 544 songs on my iPod..
where's my missing song??
please help...thank youSorry; wrong link:
hudgie: iTunes lists more songs than iPod -
Missing Songs in iTunes Music folder.
I recently found that I have missing files in my iTunes music folder. The missing songs seem to be random. For instance, Abby Road is missing tracks 3 and 6. My music folder is on my main hard drive and I also have a Time Capsule backup.
When I look for the songs in my backup disk, I find I have to go back as far as 4 months to restore some of them and I just now found a song that was there yesterday but gone today. This leads me to believe that a few songs are randomly being deleted every day. Anyone else with this problem?
I'm using iTunes 10.1 but apparently I've been having this problem for at least 4 months now so I believe it was an earlier version when it started happening.redcore,
I got an answer from AppleCare on this one and it seems to be working as I have not noticed any more lost songs. The first person I talked to had never heard of this but his boss had and told me I needed to create a new iTunes music folder. This is a bit of a pain, but not as bad as going through TimeMachine to replace all the random, missing files (that part took a while).
You have to Option-click (hold option while you click) on the iTunes icon and then click "Create new library". Name it something different from your old one and then drag all your old content into the new library. You will have to do this with the music, apps, movies, etc. Also, keep in mind you will have to export all your playlist info to the new iTunes as well. I didn't export them all so I'm not sure how, or if, you can do them all at the same time. I did File/Library/Export Playlist in the old iTunes... Than had to do File/Library/Import Playlist when in the new iTunes I had created.
Hope this helps -
When syncing my iphone today, I recieved a message that "Some of the items in the iTunes library were not copied to the iPhone...because they could not be found." All the missing items were ones I had purchased thru iTunes. The songs in question are still on my playlist, but there is an exclimation point next to themthat when clicked on, another message box appears: "...song could not be used because the original file could not be found. Would you like to locate it?" When I choose that option, it takes me to iTunes folder in C drive:\Windows\sysWOW64. I have no idea where the files would be in the huge list that comes up. I haven't deleted anything recently (I synced the iPhone 2 days ago and didn't get the message). My CCleaner and anti-virus have not run yet today. They last ran 3 days ago. Some of the missing songs are actually albums that I purchased. Help?!
You're on the right track - somehow the ITL file got damaged. Nobody knows exactly why this happens - you can google "data corruption" and read about it.
If you don't have a good backup of your ITL file, you're going to have to rebuild your library. I know that's not what you want to hear, but it's true. You have 2 options:
You can build on the current ITL library file that has missing songs, if you can figure out what's missing. This method won't lose all your ratings & playcounts.
Or, just start with a an empty library and add your main music folder back into itunes.
Then start making weekly backups of your ITL file so if something like this happens again, you're not totally out of luck.
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