Missing Storage Space on iPhone 6 Plus

I have an iPhone 6 Plus 16GB Verizon model and although I know this question has been asked a number of times, I can't seem to find an answer that actually makes sense to me so here goes.
The phone was bought new in January 2015 and a backup from my old iPhone 5 was loaded onto this phone. Going through the process, iTunes showed the phone as having a capacity of 14.x GB of space before the backup was installed. After the backup, Settings - General - About shows capacity as 11.8 GB as seen below.
So far so good. I follow that the loss from the touted 16 GB down to 11.8 GB is due to formatting and iOS taking space.
Now the part I don't seem to understand. I just connected the phone to iTunes and did a backup and iTunes shows the phone as having 6.45 GB of available space. If I eject the phone and reconnect to iTunes, it still shows that there is 6.45 GB of available space, yet when I go to Settings - General - Usage, it states that 8.5 GB are used and 3.3 GB are available as seen below.
So, where is the missing 3.15 GB. I clicked on Manage Storage and went through every item listed and added up all the space that these items are using and the total comes to 5.35 GB, yet it is saying 8.5 GB is used in the pic above.
Can someone please explain where the missing 3.15 GB can be found. I have only been using the phone for about 3 months and I don't stream music or videos, etc and I do NOT have iOS 8.3 sitting on my phone waiting to be installed.
I would greatly appreciate it if someone could give me a rational explanation as to where this hidden 3 GB resides and how I can reclaim it.
Thanks.
Dan

Hello Dan,
I am having the exact same issue except mine might be a little worse. I restored my phone and "set up as new" about 3 times. I didn't have much to lose as far as "backup" was concerned so I just went ahead and wiped the whole phone clean. I am missing 10gb.
I Have accepted the fact that iOS takes 5.2GB of storage to run my phone (which is ridiculous). I have also added up all my used data in the "manage storage" portion in setting and it adds up to about 2gb. So basically I have about 10GB unaccounted for. I chatted with apple twice and talked to supervisors and they all tried to walk me through the same process of restoring, rebooting, clearing cache, resetting etc. nothing has worked. I've come to the conclusion that it's a faulty flash drive and we just need to return our phones for new ones. Nothing can be done.

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Hello Dan,
I am having the exact same issue except mine might be a little worse. I restored my phone and "set up as new" about 3 times. I didn't have much to lose as far as "backup" was concerned so I just went ahead and wiped the whole phone clean. I am missing 10gb.
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ICloud & storage space on iPhone

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krkilgore wrote:
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How much space is used by your Other? You may be able to reduce.
How Do I Get Rid Of The “Other” Data Stored On My iPad Or iPhone?
http://tinyurl.com/85w6xwn
How to Remove “Other” Data from iPhone, iPad and iPod Touch
http://www.igeeksblog.com/how-to-remove-other-data-from-iphone/
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 Cheers, Tom

I should know, but I don't. If I upload all of my photos to iCloud and then delete them off of my iPhone (for more storage space), will they all remain in iCloud or am I missing the point of iCloud?

I should know, but I don't. If I upload all of my photos to iCloud and then delete them off of my iPhone (for more storage space), will they all remain in iCloud or am I missing the point of iCloud?

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Storage Spaces UI missing disks when a controller reports the same UniqueID for all attached disks (e.g. Supermicro AOC-SASLP-MV8)

Summary: The Storage Spaces UI has several problems when there are more than 21 physical disks available to Storage Spaces.
I have 28 SATA disks connected over 6 controllers. 2 are used for an Intel motherboard RAID1 for OS (PhysicalDisk0), so that leaves 26 data disks for Storage Spaces. [The plan is to get to 36 data disks in due course by adding disks (this 36-bay chassis: http://www.supermicro.com/products/chassis/4U/847/SC847A-R1400LP.cfm)]
Initially, there were 23 data disks (5x 1TB, 1x 640GB, 14x 500GB, 3x 250GB) as PhysicalDisk1-23 (in that order), which I put into a storage pool. I created a parity disk over all 23 disks. It looks like it is working fine, albeit very slowly on writes.
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* No more than 21 disks ever show up in the "Physical Disks" area in the lower right. When the 23 disks are connected, only the first 21 show up in the pool I created. With 26 disks connected, only the first 20 show up in the pool, and only 1 more of the
new 3 (PhysicalDisk26) shows up in the Primordial group.
* In the Properties of the parity Virtual Disk created over the 23 disks, the disks are shown incorrectly. Again, only 21 disks are shown, and PhysicalDisk26 is incorrectly shown as part of the virtual disk. See image:
* Using the New Storage Pool Wizard, I cannot add more than 1 of the new 3 disks to a new Storage Pool (only PhysicalDisk26 is available). And the details incorrectly refer to PhysicalDisk21. See image (a WDC WD2500JD-22H is a 250GB disk, not a 4TB disk).
Thus I cannot use the new disks in a new storage pool.
According the blog post at http://blogs.msdn.com/b/b8/archive/2012/01/05/virtualizing-storage-for-scale-resiliency-and-efficiency.aspx:
Q) What is the minimum number of disks I can use to create a pool? What is the maximum?
You can create a pool with only one disk. However, such a pool cannot contain any resilient spaces (i.e. mirrored or parity spaces). It can only contain a simple space which does not provide resiliency to failures. We do test pools comprising multiple hundreds
of disks – such as you might see in a datacenter. There is no architectural limit to the number of disks comprising a pool.
However, the UI currently does not seem to correctly work with more than 21 physical disks. Please advise.
Using Server 2012 RC.
Hardware: Supermicro X8SAX (BIOS v2.0), Intel i7-920 2.67GHz, 6x 2GB DDR3-1333 (certified Crucial CT25664BA1339.16SFD)
Disk controllers: 2x RAIDCore BC4852 (PCI-X, final 3.3.1 driver) (15 ports used), 2x Supermicro AOC-SASLP-MV8 (PCIe, 4.0.0.1200 Marvell driver to allow >2TB disks) (6 ports used), Sil 3114 (PCI, latest 1.5.20.3 driver) (1 port used), motherboard Intel
in RAID mode (4 ports used for data, plus 2 for OS RAID1).

An update. I added 16x SATA disks across 2x Supermicro AOC-SASLP-MV8. All 16 disks report the same UniqueID.
I have 25 disks in the pool now (23 as parity; 2 as journal added via PowerShell). 10 of these are on the two AOC-SASLP-MV8 controllers. Only the first 16 disks show up in the UI, so 9 are missing from the UI - which is consistent with this UI bug where
only one disk per UniqueID shows up. PowerShell does work to manage the SS.
PS C:\Users\administrator.TROUNCE> Get-PhysicalDisk | format-list FriendlyName, UniqueId, ObjectId, BusType
FriendlyName : PhysicalDisk6
UniqueId : 00280000004000004FB116493C169A1A
ObjectId : {7ab38e00-ab87-11e1-bbbd-806e6f6e6963}
BusType : Fibre Channel
FriendlyName : PhysicalDisk7
UniqueId : 00280000004000001AE48E5088028D0D
ObjectId : {7ab38e02-ab87-11e1-bbbd-806e6f6e6963}
BusType : Fibre Channel
FriendlyName : PhysicalDisk8
UniqueId : 002800000040000020C9A6680224E32F
ObjectId : {7ab38e04-ab87-11e1-bbbd-806e6f6e6963}
BusType : Fibre Channel
FriendlyName : PhysicalDisk9
UniqueId : 0028000000400000FDE73E7254A60C4C
ObjectId : {7ab38e06-ab87-11e1-bbbd-806e6f6e6963}
BusType : Fibre Channel
FriendlyName : PhysicalDisk23
UniqueId : 0050430000000000
ObjectId : {7ab38e08-ab87-11e1-bbbd-806e6f6e6963}
BusType : RAID
FriendlyName : PhysicalDisk22
UniqueId : 0050430000000000
ObjectId : {7ab38e0a-ab87-11e1-bbbd-806e6f6e6963}
BusType : RAID
FriendlyName : PhysicalDisk21
UniqueId : 0050430000000000
ObjectId : {7ab38e0c-ab87-11e1-bbbd-806e6f6e6963}
BusType : RAID
FriendlyName : PhysicalDisk20
UniqueId : 0050430000000000
ObjectId : {7ab38e0e-ab87-11e1-bbbd-806e6f6e6963}
BusType : RAID
FriendlyName : PhysicalDisk5
UniqueId : 0028000000400000272BA74A52309853
ObjectId : {7ab3900f-ab87-11e1-bbbd-002590520253}
BusType : Fibre Channel
FriendlyName : PhysicalDisk19
UniqueId : 0050430000000000
ObjectId : {7ab38e10-ab87-11e1-bbbd-806e6f6e6963}
BusType : RAID
FriendlyName : PhysicalDisk4
UniqueId : 00280000004000009DE164099941430A
ObjectId : {7ab39011-ab87-11e1-bbbd-002590520253}
BusType : Fibre Channel
FriendlyName : PhysicalDisk18
UniqueId : 0050430000000000
ObjectId : {7ab38e12-ab87-11e1-bbbd-806e6f6e6963}
BusType : RAID
FriendlyName : PhysicalDisk11
UniqueId : 0028000000400000967EB0559AB4E351
ObjectId : {7ab39013-ab87-11e1-bbbd-002590520253}
BusType : Fibre Channel
FriendlyName : PhysicalDisk17
UniqueId : 0050430000000000
ObjectId : {7ab38e14-ab87-11e1-bbbd-806e6f6e6963}
BusType : RAID
FriendlyName : PhysicalDisk24
UniqueId : 0050430000000000
ObjectId : {7ab38e16-ab87-11e1-bbbd-806e6f6e6963}
BusType : RAID
FriendlyName : PhysicalDisk10
UniqueId : 0028000000400000B22A722C8AD2557B
ObjectId : {df23f916-c19f-11e1-bbf5-806e6f6e6963}
BusType : Fibre Channel
FriendlyName : PhysicalDisk16
UniqueId : 0028000000400000DA4D24536A847E52
ObjectId : {7ab38e19-ab87-11e1-bbbd-806e6f6e6963}
BusType : Fibre Channel
FriendlyName : PhysicalDisk15
UniqueId : 00280000004000005DEDFF007783A242
ObjectId : {7ab38e1b-ab87-11e1-bbbd-806e6f6e6963}
BusType : Fibre Channel
FriendlyName : PhysicalDisk14
UniqueId : 002800000040000018C9CF6EBE605911
ObjectId : {7ab38e1d-ab87-11e1-bbbd-806e6f6e6963}
BusType : Fibre Channel
FriendlyName : PhysicalDisk13
UniqueId : 0028000000400000B64436290D155A48
ObjectId : {7ab38e1f-ab87-11e1-bbbd-806e6f6e6963}
BusType : Fibre Channel
FriendlyName : PhysicalDisk0
UniqueId : IDE\DiskOS1.0.00__\4&180adc7b&0&0.0.0:Trounce-Server2
ObjectId : {df23f925-c19f-11e1-bbf5-806e6f6e6963}
BusType : RAID
FriendlyName : PhysicalDisk31
UniqueId : 0050430000000000
ObjectId : {df241daf-c19f-11e1-bbf5-002590520253}
BusType : RAID
FriendlyName : PhysicalDisk32
UniqueId : 0050430000000000
ObjectId : {df241db2-c19f-11e1-bbf5-002590520253}
BusType : RAID
FriendlyName : PhysicalDisk27
UniqueId : 0050430000000000
ObjectId : {df241cbe-c19f-11e1-bbf5-002590520253}
BusType : RAID
FriendlyName : PhysicalDisk28
UniqueId : 0050430000000000
ObjectId : {df241cc1-c19f-11e1-bbf5-002590520253}
BusType : RAID
FriendlyName : PhysicalDisk34
UniqueId : 0050430000000000
ObjectId : {df241dc4-c19f-11e1-bbf5-002590520253}
BusType : RAID
FriendlyName : PhysicalDisk29
UniqueId : 0050430000000000
ObjectId : {df241cca-c19f-11e1-bbf5-002590520253}
BusType : RAID
FriendlyName : PhysicalDisk33
UniqueId : 0050430000000000
ObjectId : {df241dcf-c19f-11e1-bbf5-002590520253}
BusType : RAID
FriendlyName : PhysicalDisk30
UniqueId : 0050430000000000
ObjectId : {df241cd3-c19f-11e1-bbf5-002590520253}
BusType : RAID
FriendlyName : PhysicalDisk2
UniqueId : 002800000040000037638531D4A17419
ObjectId : {7ab38df8-ab87-11e1-bbbd-806e6f6e6963}
BusType : Fibre Channel
FriendlyName : PhysicalDisk3
UniqueId : 0028000000400000AB7400464090110C
ObjectId : {7ab38dfa-ab87-11e1-bbbd-806e6f6e6963}
BusType : Fibre Channel
FriendlyName : PhysicalDisk1
UniqueId : IDE\DiskWDC_WD6400AAKS-00A7B2___________________01.03B01\4&180adc7b&0&0.1.0:Trounce-Server2
ObjectId : {7ab38dfc-ab87-11e1-bbbd-806e6f6e6963}
BusType : RAID
FriendlyName : PhysicalDisk12
UniqueId : 00280000004000005396CC47AA8AD97B
ObjectId : {7ab38dfe-ab87-11e1-bbbd-806e6f6e6963}
BusType : Fibre Channel

ICloud storage space used up by old data from 1st gen iPad I traded in nearly 2 yrs ago for an iPad Mini. Can't backup any info for mini or new 6 plus. How can I access this old data to clear it out?

My iCoud storage space is being used up by old data from a 1st generation iPad I traded in nearly 2 yrs ago for an iPad Mini. The people at the sprint store where I made my trade were supposed to transfer everything over from my old iPad to the new Mini once they backed up the old device to iCloud. Well, long story short, none of the data ever got transferred to the new iPad, but it all got backed to iCloud, eating up all my storage space. Here I am almost 2 years later, and I've never been able to back-up my iPad mini. What's worse, My iPhone 4 wasn't backed up that whole time, and now I can't back-up my data from my new iPhone 6 Plus to iCloud either. Trying to find creative ways to store and save my information and data between all my devices is getting to be ridiculous. I don't want to upgrade my storage space though...just want to clear out a great deal of what is already being stored. How can I access this old data to clear it out?

The only way to access data from an iCloud backup is to restore it to your device. You could, for example, back up your iPad mini to your computer using iTunes (by connecting it, opening iTunes, then going to File>Devices>Back Up and choosing to back up apps and transfer purchases when prompted), then erase it and restore the old iPad backup (as explained here: iCloud: Restore or set up your iOS device from iCloud), save any recovered data you want to keep, then restore your iTunes backup back to your iPad mini (by connecting it to your computer, opening iTunes, then going to File>Devices>Restore from Backup).
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IPhone 5s playing video from iCloud takes up all free storage space and phone to crash

Hello All,
Traded in my 32GB iPhone 5 for a 16GB iPhone 5s today. Using the iPhone's built in "Video" app and streaming videos purchased in iTunes will sometimes cause the phone to freeze and fill of the phone's free space until the indicates free bytes in usage says 0. It seems like it is a software glitch as the phone works perfectly fine everyone else. I'm running iOS 7.0.3. I've also tried restoring the phone, which hasn't help.
Has anyone run into this before or have any suggestions?
Thanks.
Regards,
Chris

I've encountered the same issue tonight. Decided to purchase a movie and NOT download it to the iPhone 5S, but instead play it from the Videos app...which supposedly streams it from iCloud.
Half way through the film, a message informs me that I have low storage space. I check storage - 0kb.
I throw away 1.2GB of old apps and various pics / vids in my camera roll, then finish the movie. Just after watching, another message pops up...that 1.2GB was consumed as I watched the rest of the film.
It's almost as if the film was downloaded to the phone...taking up space (what was the point of "streaming" it from iCloud if it was going to take up such a great amount of space on the phone?) But it wasn't in my videos app as downloaded. I was missing 3 - 3.5 GB of space. There was no way to clear the cache. I tried everything (and I used to work for Apple as a highly competent iOS technical support advisor, so I DO mean everything).
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IPhone 6 plus storage usage spikes over 30GB

I have an iPhone 6 plus 64GB. iOS 8.2.
SInce the 8.2 update, my phone has been giving me a notifcation saying that it has low storage. When I look at my usage, I have 5GB of photos, 2 GB of music and various smaller apps under 1 GB. The available storage number is small or even 0kb. After I close all of my apps, the available storage spikes to about 35GB!
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Hey vinedine,
I would suggest reviewing your storage usage in iTunes to get another perspective of the data that is being stored on your iPhone. See the "View storage usage for your iOS device in iTunes" in the article below.
Take a look at your Mail and Messages apps. Many times, the photo and video attachments in those applications can take a lot of space on your device.
See how much storage you've used on your iPhone, iPad, and iPod touch - Apple Support
https://support.apple.com/en-us/HT201656
If your device is near its capacity or you get an alert that your storage is full, you can remove some of your less used content to make room for more.
iTunes displays how much space the selected songs, videos, audiobooks, and apps use in the status bar on the bottom of the screen. You can also see this information by selecting an item and then choosing File > Get Info. The size is available in the Summary tab.
You can transfer or sync content to your computer from your device. If you want to remove certain types of content from your device, learn how to manually manage content using iTunes.
Hope that helps ...
- Judy

IPhone 6 Plus Storage Mystery

Here's the scoop: I've got an iPhone 6 Plus. I can find NO audio files anywhere on it. I stream my music using either iTunes Match or Rdio. I've perused settings > general > usage > manage storage, looked in every app listed and there are NO audio files. Anywhere (that I can find)! So, how--or more precisely WHERE-- could I possibly have 22 audio files taking up 4.1 GB of storage (see image below)?! And, how could 22 audio files eat up that much space anyway?! They're not in Podcasts, the Rdio app (I don't download), or Music. I have no audio books. The app taking up the most storage are Messages, and it's currently only using 471 MB; s a matter of fact, I added up all the apps and they're only using 5.7GB. So, what's using up all this storage and, more importantly, how the heck to I get rid of those unwanted, phantom 4.1 GB of 22 phantom songs?!

Thanks to both of you for your help.
@ sberman-- neither music tab showed any songs. The iPhone music tab showed that iTunes match is on w/the sync voice memos box unchecked. The My Device music tab showed no music at all.
The mystery continues: when I synced the phone this evening, the phantom 22 songs were gone but now the "Other" is eating up over 6 GB--the manage storage settings are the same as last night. I'm just going to restore the phone from the backup. I had the same issue on my iPhone 4, and that would always do the trick. Wish Apple would come up with an easier way to clear that "Other" storage--seems to be an ongoing issues.
Thanks again.

Missing Storage Space on iPhone 6 Plus

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