Missing Themes option and touch sensitivity is strange..Sticky swiping

Just bought 2 new blackberry storm 9350 one from Amazon and one from ebay for my husband. Both arrived new in their individual boxes. One was made in Canada (Amazon), and one was made in Mexico (ebay). The one made in Canada does not have options to choose different themes.  That is my main concern.  
A second strong concern is  the touch sensitivity is really sticky on the one from Canada.  The touch sensitivity is real nice on the one from Mexico.  I set touch sensitivity exactly the same on each, but the Canadian one is not nice at all swiping is really sticky. 
Note:   This is my 3rd blackberry storm, and my husband's 2nd.  These 2 are not acting quite like the earlier ones.
3rd issue is that The one from Canada did not come with a charger...Only the adapters for foreign outlets but no charger to plug them into.  It did come with a manual and cds. However the one from Mexico did not come with a manual or cds (luckily I have one from the other box)

This is a partial duplicate:
http://supportforums.blackberry.com/t5/BlackBerry-Storm/mms-missing/m-p/2603751#M67694
But, given the additional information in this thread, I would deduce that the condition of at least one, and perhaps both, of the devices is not "new"...rather, a used device that has been carefully repackaged so as to deceive the purchaser into thinking they have bought a truly new device.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
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