Missing trade in credit - please help

I typically don't like to complain, but the bestbuy employee I had to deal with was horrible. Simply didn't want to do his job. I'm a very reasonable person, but again this person was a slacker. I purchased Gamers Unlocked last night then traded 2 games in. One associate near the tv's (where I was rang up for the subscription) said I would get the bonus trade in credit, the person at customer service (where I traded the games in) said I wouldn't. I just paid for this service and now I was being told I wouldn't get a trade in bonus. After being in the store over an hour of getting pushed around I decided to quit for the day. I was also overcharged for the titanfall guide which was $17.50 when I preordered, but went down to $12.50 the day before release. I was not charged the lower rate even though I was under the impression I would be charged the lower rate. This associate said it should be adjusted automatically within 2 days. I'm hoping that's the case. Hoping someone can help at least with the missing trade in credit.

Hey xhardwarex,
If your ordered your copy of the Titanfall strategy guide on BestBuy.com, then you should have been charged the lowest price available while your order was awaiting fulfillment. This doesn't appear to have happened with your order though, so I've sent you some information. I'll also need to gather some details regarding your trade-in to ensure you receive your GCU benefits, so please make sure to check your private messages when you have the chance to do so.
To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

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