Missing Unlocked 10% and tranaction on RZ account from trade in a few weeks ago

Hi. I did a videogame trade in a few weeks ago and didn't receive my extra 10 percent from being an Unlocked member. I wanted to wait until the transaction posted on my RZ account before calling in but it was never posted!
I just called Customer Service and they kept requesting my Customer PIN but the only thing I have on my print out copy is the Transaction ID! I'm not sure what I can do now with the missing credit and missing points for the trade in. I have all the other information on this print out including the date, store number, and amount for all the games.
Thanks in advanced.
Solved!
Go to Solution.

Hello kanokare,
Thank you for being a My Best Buy Gamers Club Unlocked member. I am sorry to hear you didn't receive your Unlocked bonus. I have sent you a private message so I can assist you further. I look forward to continuing our conversation.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

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Missing Unlocked 10% and tranaction on RZ account from trade in a few weeks ago

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