Missing User Manual for Acrobat 9.0

Question

Along with my recent Design Premium upgrade, I ordered the Adobe CS4 Design Premium User Guide.  And much to my surprise, it's complete documentation in separate books! Great!! I didn't know anyone still knew how to do that. So I get a pile of books about six inches high - and there's no manual for Acrobat. Completely missing from the CS4 group.  What gives?
Logged a customer service query, after a couple of conversations with some CSRs, found out that Adobe doesn't supply a printed user manual along with all the other applications.  Here's the excuse I was given: "The decision was made to not print the manual because we wanted to conserve on paper.  Adobe is trying to encourage a paperless world, and our Acrobat product is an important part of that task.  So we thought it was counter-productive to actually print the document." I am not making this up. Two of their CSRs stated the same thing, which makes me think that this is a "talking point" they've been given from someone in product marketing to cover the fact that someone screwed up and didn't get the books printed.
I finally got one of the CSRs to admit that, in fact, they actually did produce the manual - just like the others - and you can download it yourself.  After a good bit of search, I finally found where it's located.  In case you're looking for the same thing, here it is:
Download Help PDF( 27MB)
It's the full 519 pages of documentation that should have been published - just like all the others I bought.  This is just an oversight by someone at Adobe, plain and simple.  The CSR told me that I couldn't order the printed bound version.  But something tells me this is probably not the case - Adobe's probably just behind in getting books like this one published.
If anyone knows another avenue to communicate with someone at Adobe who's better informed than the CSRs I spoke to earlier, please let me know.  I actually have more faith in Adobe to do the right thing and make good on sending me the book that I've already, in essence, purchased from them.  If they're behind, that's okay.  We all make mistakes.  But to give the lamest of excuses is intolerable.  Insulting, to say the least.
And someone in their marketing department ought to know better.

Answer 1

Additionally you can get the same content by going to Help>Adobe Acrobat 9 Pro Help... which takes you to the HTML help files in the product or you can go to the direct link on the web  at http://help.adobe.com/en_US/Acrobat/9.0/Professional/index.html or via the Acrobat Community Help.
http://www.adobe.com/support/acrobat/