Missing Video Clip Audio

I've made several slide shows with video clips (.MOV), however, I can't get sound from my most recent clips.  The audio works fine if I drag in an earlier clip.  All the .MOV clips (new and old) have audio when played in Elements Organizer.  I'm using version 9 of both Elements and Premier Elements and camera and computer are unchanged.  The only difference I can find in the video clips is a Properties-Metadata listing difference - the clip with working audio lists a DocumentID and has highlighted Video and IPTC; the non-working clip does not list a DocumentID and Audio is highlighted rather than Video and IPTC. I'd appreciate any suggestions on how I might get the audio working with these new video clips.

Bill,
Thank you for your reply.
The video file source is a Panasonic DMC-TZ3 camera I've been using for three years and has been the source for video clips for all my slide shows.
A typical file is 20MB and Quick Time movie.
I'm not sure what "Conformation process" is, however I treated the new "bad" files the same as the old "good" files.  Both have audio in Elements9 Organizer; but moved into PrE9 the older "good" file still has audio and the new "bad" file doesn't.  I didn't rush this process and have repeated it several times with the same results.  I also reinstalled Quick Time but no change.
I'd appreciate any additional guidance you have.
Best regards,
Otto

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