Missing Web Part Edit Menus

I have a fresh install of SharePoint 2013. I'm the only user in it and I'm in the Owners group.
As I add a web part in the homepage, as well as new pages within subsites, I am unable to edit them. The dropdown arrow and select box are missing. All I have is a double up arrow to "minimize" the web part (or Restore if already
minimized).
I also have a SharePoint Online site, which I've been using for testing and POC purposes. It's basically an exact duplicate of my on-premise installation. The Edit Menu works fine in the Online site, using the same IE11 browser.
I am not using SP Designer or anything. It makes me think it's a permissions thing. But why can I edit the page, add a web part, but not edit the web part? Being in the Owners group with Full Control access should give me permission, no?
Where do I need to look?
Thanks in advance!

I'm the Site Collection Administrator and in the Home Owners group. Not sure how much more permissions I need.
I think it's a problem with authenticating my account.
When I RDP to the server itself and use the SharePoint site using the FQDN (test.mydomainname.com), it works perfectly. I can access the Edit Web Part menu normally. However, when I login from my desktop (not through RDP) straight through the Internet, I get
the problem.
The SharePoint server is hosted with a cloud provider. So the problem occurs when I'm not signed in locally to the domain. I do sign in with my domain\username, but not while on a machine in the server's LAN. I work remotely.
I'll alert my cloud provider about this. Do you have an idea of what is causing this problem?

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