Misuse of clause in extended warranty of laptop by service centre to harass and cheat customer

Please read it completely as this is from a Frustrated, Harassed, Cheated customerThis is with reference to case ID: 4756281406-471. The laptop against this case ID is under extended warranty. This laptop was given for repair to MI road Jaipur service centre of HP on 20th July 2015.My complaint is regarding the way your authorised service centre treats customer, as In spite of everyday following them up, till Saturday i.e. 25th July 2015 they kept on saying that mail regarding motherboard change has been sent & acceptance from authorities is still awaited. After chasing thru the call centre, very conveniently unilaterally they put the blame on customer that extended warranty is voided as they found liquid spillage on mother board. Because for the laptop under extended warranty your service station does not tell or show to customer that laptop has been mishandled by customer when they are accepting the laptop for repair. Subsequently after keeping the laptop at their service station they conveniently later blame customer for mishandling under the clause that, the standard warranty does not extend to any HP Hardware Product that has been damaged or rendered defective as a result of accident, misuse, liquid spills, abuse, contamination, or other external causes.Poor honest customer like me who has not mishandled the laptop feels cheated. The service centre did not show/tell me any kind of mishandling when they received the laptop from me and then after keeping the laptop in service station they unilaterally decide that customer has mishandled.For laptop under extended warranty when the service centre know that such clause exists why they are not making the provision of showing at the time of accepting the laptop from customer, that the fault is due to mishandling of laptop by customer.I also forwarded this information to [email protected] but did not receive any reply from them. Is this the way HP treats its customer that they do not have courtesy to reply customer mail.I will be using a few harsh words against your after sales service setup. I will request you to pardon me for that. May be you are not aware of these activities being done at your service centre. As an honest and aware customer I would like to bring certain aspects to your notice.I have never mishandled this laptop. Your service centre is telling a lie. In case any mishandling has been done it is at your service station. Please take action to stop this kind of fraudulent activities at your service centre. This kind of harassment to customer will make customer run away from hp Laptops.For laptop under extended warranty please make provision at service centres of showing at the time of accepting the laptop from customer, that the fault is due to mishandling of laptop by customer. Otherwise stop such extended warranty schemes. I purchased your laptop only due to extended warranty scheme. If this scheme was not their then I would not have purchased hp laptop.I know HP is a big company; they do not bother about small customer. But still I would like to hope you will take out some time to look into this case specifically. My laptop is still at the service station in Jaipur and I hope you will do the needful to repair my laptop free of cost as it is in extended warranty. I did not mishandle laptop and your service centre did not show/tell me of my mishandling at the time of receiving laptop. From Frustrated, Harassed, cheated customer

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Dear Ftrainryder,
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Misuse of clause in extended warranty of laptop by service centre to harass and cheat customer

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