Mix Radio Download Error

hello. I am using Lumia 930.
I did a reset of my device after which I get error message when I try to download music. I can listen to online mixes but not able to download. Before resting the device everything was perfect. I do have a valid subscription till Jan 2015.
please reply with a resolution. Thank you

The issue is resolved.
The account somehow was not pulling its subscription details.
Customer Care had to reset the account details.
rajiv

Similar Messages

Errors in mix radio

Well i have given around 5 to 6 feedback to nokia regarding mix radio these are the problems which i am having 1-cant download any songs it is showing payment failed try again 2- even if download is completing it showing it pending. 3-app is working little bit slow.

Hi, sandyp043.
Welcome to the Nokia Support Discussion.
What's your phone's model? Where did you purchase your phone? Where are you located? Do you have an active Nokia MixRadio subscription? Which connection are you using when registering to the service (Wi-Fi/cellular data)?
If you have an active Nokia MixRadio unlimited downloads subscription, this error is most likely due to connectivity issues. Please try to exit the app by pressing the Back key until the device Home screen is displayed. Then re-open the application and try again. If the problem persists, try using a faster network connection, e.g. Wi-Fi.
If you do not have an active Nokia MixRadio unlimited downloads subscription, then the device you are using is not enabled for the service.
We look forward to your reply.

Problem in downloading songs in Mix Radio

"Activation problem
There was a problem registering your phone for your unlimited downloads subscription. Try again in a moment - if the problem continues, contact Nokia Support. "
I own a nokia lumia 720 and i have been using mix radio since i installed it and till I update my phone to Black. But now im getting notification every time I tried to download/ listen to online playlist. I have tried re-installation and many resets. I have a registered nokia account.
pls help to get access to download again..

Hi D_Navada,
Just to verify, did you log into your Nokia account on a different device? Have you tried to ask someone to log into their Nokia account on your phone?
Keep us posted.

Cannot download songs from mix radio

I had reset my lumia 720to factory settings and now i m not able to download music from mix radio. It says subscription expired, how getmix radio subscription
Moderator's note: The post was moved to the most appropriate board, so others can easily search for the same cocnern.

Simply launch the Nokia MixRadio application > tap on settings (gear icon) > upgrade > subscribe. Hope this helps.

Mix radio unlimited download problem

mix radio unlimited download problem so pliz help me sir my n***bleep***6XXXXXXXX .email.. [email protected]
Moderator's Note: The phone number and the email address was edited out. Please do not publish personal information as such in a public forum.

I am not able to download song it saying that registering problem
my id is [email protected]
Moderator's Note: The email address was edited out. Please do not publish personal information a public forum.

Nokia Music / MIX Radio Bugs and BUGS at Care Cent...

I am feeling absilutely dejected to have bought a Lumia 820.
It has been a year and over but still Nokia has not been able to provide solutions to generic and chronic problems. I have been asking for solution to the music problem since a year but no answer but today at last when i visited nokia care centre (Bohra Communications, Navrangpura, Ahmedabad) IT WAS A COMPLETE LET DOWN ! The guy who received me was a total Noob and illitrate and also all engineers (They didnt even know Amber, Black and whether it can be rolled back or not One guy asked another "Boss can we have Amber in 820 after Reset?. They just did not know anything. I am proud that I have more knowledge about updates and firmwares of my handsets.
My chronic problem was MUSIC ( Duplicating/ Dissappearing / Showing errors etc etc)
My music (downloaded from Nokia music only gets lost, shows errors and moves to other storage folder. I had "Lumia Black" updated OTA.
I bought this lumia for the free music subscription for a year and the person at the service centre said it is wrong. Whatever, but he said that the issue was with subscription. He did not understand that errors "c00d36c4" "player error" etc are not because of subscription but are bugs .....
My phone has been reset (hard reset) for more than 5 times in past month and thats what i do all day. NOKIA IS GREAT !! However just an hour back the Bohra communication care centre again did the same. What the HECK is happening ?
FORGET GETTING SOLUTION, PEOPLE DO NOT EVEN LISTEN AND UNDERSTAND.
I am desparately seeking to throw this NOKIA + MICROSOFT junk away and opt for other.
What did I gain buying a MS Nokia product ? No music since over a year and now additionally after reset the backup also is lost. Last time I did I had to update 23 apps and this time its down to only 8 apps !!!!
God Only Save.
To own a Lumia 820.... U need to have highest levels of Courage !

I am constantly getting the problem you talk about in your second para. I don't experience it if I'm playing Nokia's own Offline selections, but it has been happening constantly over the past few weeks if I use the Create A Mix selections that I have downloaded for offline listening.
Recently both the Offline Mixes and Create A Mix selections reduced themselves suddenly to four or five tracks only in each Mix! Like you, I had to delete everything and download all again. Chews up my data allowance.
Nokia's offline mixes don't appear to download using a free WiFi connection - is that normal? I really have to watch my data allowance. Offline mixes will now expire after 10 days it seems.
Altogether Nokia Mix Radio appears to be full of bugs. I hope their software people are reading...

Mix Radio in German

Hi,
My Nokia Music Mix Radio stations are all in German. I've checked every setting on my device (Lumia 1020) and on my Nokia Account but everything is set to English UK. I have a UK sim and live in London and location is turned.
Anyone else experienced this? I tried deleting my Nokia Account and creating a new one but that still didn't help.
Thanks in advance!

Hi, VENKATraj. Are you still unable to sign in your Nokia account and download songs? If yes and you're getting an error message whenever you try signing in, please provide. Does it happen regardless of the internet connection you are using? Where are you located? Are you able to download before without any issues?
In case you managed to solved your issue, we'd appreciate you sharing the fixes you've done for the benefit of other users. We look forward to your reply. By the way, welcome to our community. ;-)

Problem in mix radio

When I try mix radio., it tells that there was an error registering your phone for unlimited musis subscription. Plz help me..

Hi, sandyp043.
Welcome to the Nokia Support Discussion.
What's your phone's model? Where did you purchase your phone? Where are you located? Do you have an active Nokia MixRadio subscription? Which connection are you using when registering to the service (Wi-Fi/cellular data)?
If you have an active Nokia MixRadio unlimited downloads subscription, this error is most likely due to connectivity issues. Please try to exit the app by pressing the Back key until the device Home screen is displayed. Then re-open the application and try again. If the problem persists, try using a faster network connection, e.g. Wi-Fi.
If you do not have an active Nokia MixRadio unlimited downloads subscription, then the device you are using is not enabled for the service.
We look forward to your reply.

Does Lumia 730 come with a 3 month Mix Radio subsc...

I am located in India and I recently bought a LUMIA 730 phone (3 weeks back) and I read on internet that LUMIA phones get a 3 month free subscription of MIX RADIO application.
I launched MIX radio application on my phone, created new Nokia account from the app itself but then later when I tried downloading a song I get this error message
"There seems to be a problem with downloads but you can still listen to 100's of curated mixes. For further information go to the help section(?) which can be found on the app home screen"
Does LUMIA 730 come with a free 3 month subscription of mix radio ? If yes, why am I not able to download songs.
Solved!
Go to Solution.

Does this help?

"Download Error" - Can't download/install any programs.

I downloaded CC on my Win 8.1 machine (after a windows crash and upgrade to 8.1). Previously it was working fine (on Win 8). Now the CC desktop app connects to my account but the Apps tab has a red exclamation error and when you click the tab it says "Download Error." and to "Please contact customer support." (See below:)
Apparently this seems to be a prevalent issue as I see multiple threads and support requests with this same error.
I got on Chat and followed all the troubleshooting advice, uninstalled, reinstalled, used the Removal tool, deleted folders from the AppData locations, everything. Finally was getting ready to do something else and the Adobe server disconnected my chat session.
I know it is not MY internet connection because everything else is up and running fine, including streaming radio progams and other chat programs.
I tried visiting something on Adobe's siteand received the following error:
So what is going on Adobe? I need to get my programs back so I can get back to work.
Edited to add - After another hour of being on chat support I got disconnected again. Same error: "Sorry, we're having technical difficulties."

So after four hours and dozens of troubleshooting issues, I figured out what was wrong. I am on a fixed-wireless system at home. I have used this same system and network setup in the past for CC. My average DL speeds are 2.0 Mbps. Not super fast but it has worked in the past. On the 3rd or 4th chat session I was told that you can't use wireless with CC and I need to be on a fixed wired connection. Finding that as rediculous as possible, I decided to test my network. I logged off and used my AT&T CELL PHONE as a hotspot (which gets me about 4.0 Mbps download speeds, albeit with a higher ping) and VIOLA the Apps tab is there and I can download programs.

Download Error Exception in 1.6. Works in all older versions.

I had some customers complaining that Java Web Start stopped working after upgrading to Java 1.6. I got the following after I upgraded.
JNLPException[category: Download Error : Exception: null : LaunchDesc: null ]
     at com.sun.javaws.LaunchDownload.downloadJarFiles(Unknown Source)
     at com.sun.javaws.LaunchDownload.downloadEagerorAll(Unknown Source)
     at com.sun.javaws.Launcher.downloadResources(Unknown Source)
     at com.sun.javaws.Launcher.prepareLaunchFile(Unknown Source)
     at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
     at com.sun.javaws.Launcher.launch(Unknown Source)
     at com.sun.javaws.Main.launchApp(Unknown Source)
     at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
     at com.sun.javaws.Main$1.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)
I get the following on the console:
#### Java Web Start Error:
#### Unable to load resource: http://barracudaserver.com/products/BarracudaDrive/HttpsTunnelWS.jar
I have cleared the Java cache, but the Java client still sends a " If-Modified-Since" so the server responds with a 304 Not Modified.
If-Modified-Since: Wed, 31 Dec 1969 23:59:59 GMT
That is a long time ago.
I have attached the HTTP headers at the bottom.
Any ideas?
BTW, it would be great if SUN could make things backward compatible. This JNLP file is integrated inside a product and requires that all customers upgrade the product.
A copy of the JNLP file is available online at:
http://barracudaserver.com/products/BarracudaDrive/HttpsTunnelClient.html
GET /products/BarracudaDrive/HttpsTunnelWS.jar HTTP/1.1
content-type: application/x-java-archive
accept-encoding: pack200-gzip,gzip
User-Agent: JNLP/6.0 javaws/1.6.0_01 (b06) Java/1.6.0_01
UA-Java-Version: 1.6.0_01
Host: barracudaserver.com
Cache-Control: no-cache
Pragma: no-cache
Accept: text/html, image/gif, image/jpeg, *; q=.2, */*; q=.2
Connection: keep-alive
If-Modified-Since: Wed, 31 Dec 1969 23:59:59 GMT
Cookie: __utma=72791808.1501057734.1166376940.1177887848.1178031465.9; __utmz=72791808.1177300532.7.3.utmccn=(referral)|utmcsr=localhost|utmcct=/setup/wizard/SetAdmin.lsp|utmcmd=referral; phpbb2mysql_data=a%3A2%3A%7Bs%3A11%3A%22autologinid%22%3Bs%3A0%3A%22%22%3Bs%3A6%3A%22userid%22%3Bi%3A-1%3B%7D
HTTP/1.1 304 Not Modified
Date: Tue, 01 May 2007 17:44:38 GMT
Server: BarracudaServer.com (Posix)
Connection: Keep-Alive
Content-Type: application/java
Etag: 461adac6
Last-Modified: Tue, 10 Apr 2007 00:31:02 GMT
Content-Length: 0
Message was edited by:
wi_ni
Message was edited by:
wi_ni

JNLP version ?
i tried to look up in my control panel
and i have in user tab
1.6     1.6.0_01     http://java.sun.com/products/autodl/j2se     C:\Program Files\Java\jre1.6.0_01\bin\javaw.exe     true
system tab
1.6     1.6.0_01     http://java.sun.com/products/autodl/j2se     C:\Program Files\Java\jre1.6.0_01\bin\javaw.exe     true
and java -version is
java version "1.6.0_01"
Java(TM) SE Runtime Environment (build 1.6.0_01-b06)
Java HotSpot(TM) Client VM (build 1.6.0_01-b06, mixed mode, sharing)
here is my JNLP test program
<?xml version="1.0" encoding="utf-8"?>
<jnlp spec="1.0+" codebase="http://172.22.90.128/Rel05_01_052">
<information>
<title>JNLPTest</title>
<vendor>JNLPTest</vendor>
<description>JNLPTest</description>
<offline-allowed/>
</information>
<security><all-permissions/></security>
<resources>
<j2se version="1.5" initial-heap-size="64m" max-heap-size="512m"/>
<jar href="iMS/STS-6.jar.pack.gz"/>
<property name="Secure" value="false"/>
</resources>
<application-desc main-class="SwingTest"/>
</jnlp>
and this same works in machine where i have 1.5.
I don't know the reason why java 1.6 webstart throw this error
java.io.IOException: Corrupted pack file: magic/ver = CAFED00D/160.1 should be CAFED00D/150.7
     at com.sun.java.util.jar.pack.NativeUnpack.start(Native Method)
     at com.sun.java.util.jar.pack.NativeUnpack.run(Unknown Source)
     at com.sun.java.util.jar.pack.NativeUnpack.run(Unknown Source)
     at com.sun.java.util.jar.pack.UnpackerImpl.unpack(Unknown Source)
     at com.sun.deploy.net.HttpDownloadHelper.download(Unknown Source)
     at com.sun.deploy.cache.Cache.downloadResourceToCache(Unknown Source)
     at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
     at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)
     at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
     at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
     at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)
     at com.sun.javaws.LaunchDownload.downloadJarFiles(Unknown Source)
     at com.sun.javaws.LaunchDownload.downloadEagerorAll(Unknown Source)
     at com.sun.javaws.Launcher.downloadResources(Unknown Source)
     at com.sun.javaws.Launcher.prepareLaunchFile(Unknown Source)
     at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
     at com.sun.javaws.Launcher.launch(Unknown Source)
     at com.sun.javaws.Main.launchApp(Unknown Source)
     at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
     at com.sun.javaws.Main$1.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)

Lumia 720: Mix Radio revised the Nokia Music 1 yea...

I have a Lumia 720 which lost its Nokia Music free subscription of 1 year in 6 months.
IMEI No: XXXXXXXXXXXXXXX
Contact No: XXXXXXXXXX
I would like to know the reason behind revising and free music download subscription to 6 months without any notice. When the phone was bought, free subscription was given for an year.
Moderator's Note: Personal information provided were edited out. Please do not publish any unique serial number/contact information in a public forum.

Dear Nokia, please confirm "Lumia 720: Mix Radio revised the Nokia Music 1 year free subscription to 6 month" is this quoted is true? Please Revert. My phone is just 6monts old. Now I am getting pop up "Activation Problem : .....see attachemnt" Its very disappointing and shocking that one of the encouraging features in Lumia720 (Nokia Mix Radio) suddenly stops working instead of providing service for 1 Year. Initially this sudden seizure spoiled our mental peace, forcing us to try re-installation and discussions until I read some comment in Support page. We never expect such from Nokia/Windows, at least we would have given an intimation!! A reply most appreciated. Best Regards, D_Navada

Nokia Music: Mix Radio, Store, Gigs options disapp...

Hi,
I have been using Nokia Music on Lumia 710 without an issue until today when I launched it and options for mix radio, store & gigs disappeared. I uninstalled the app and re-downloaded it.
On launching it, all options became available but disappeared again after a few seconds. Any subsequent launch without re-downloading doesn't show the options. Only my Music & Settings appear.
What could be the issue? Am running Nokia Music vs 3.1.0.0 on OS Version 7.10.8773.98; Firmware 1600.3031.8773.12121.
Any assistance will be appreciated.

Hi engige,
Welcome to the forums and thanks for posting!
Please use the forum search function before posting. Often your question may be asked and answered before so you will have an answer right away. See the forum guidelines if you have any questions on posting.
You can find release information on the new version of Nokia Music in this post. As of v3.x it is no longer possible to bypass the terms and conditions you agree on when using Nokia Music and use it in a region where the service (either Nokia Music and/or Mix Radio) are not available. See the list of countries where available in the post mentioned above.
Hope this helps,
Kosh
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

Nokia Mix Radio+ subscription doubt

Can someone please clear few of my doubt regarding using nokia mixradio.
First of this is when Nokia write statement like this
"Listen to Nokia MixRadio – unlimited FREE music mixes to play now or download for later."
Source (http://www.nokia.com/in-en/support/product/mixradio/)
What does it mean ?
As per my understanding I can play at least mixes without having a subscription plan. Is it correct ?
In no than its too bad to advertise like that, but as always customer won't be able to anything about it other than regrating buying Mobile from Nokia.
Now comes the few more doubt. If I plan to buy the MixRadio+ subscription plan than,
Will I be allowed to have only offline mixes or more at a time?
Will streaming available in HD quality also or only SD quality ?
I am fan of Mix Radio and even willing to buy subscription but only if these two restriction ( limited offline mixes and poor sd quality audio) are not there.

Hi, RDhorawat. Welcome to the Nokia Support Discussions! Given the link that you have provided, please allow me to assume that you are currently in India. If not, feel free to specify your location.
Provided that you are in India, the link refers to the Nokia Music Unlimited service. This is a music service which allows the user to download unlimited music files from the Nokia Music Store within a specific period of time (3, 6, and 12 months). To avail this, your phone must have the supported variant (India & China only) and the user is using the service within the supported territory/country.
The other Nokia Music service is Nokia MixRadio+ which supports the following feature:
- Skip an unlimited number of tracks while listening to mixes
- Save an unlimited number of mixes for offline listening
- Stream mixes with higher-quality audio
- View lyrics (when available) while listening to music on my music or MixRadio
Note: This is exclusive to certain countries: Australia, Austria, Brazil, Canada, China, Finland, France, Germany, India, Indonesia, Ireland, Italy, Malaysia, Mexico, Netherlands, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, UAE, UK, United States, Vietnam
Given this information, let's answer your questions in the same manner that you have presented them:
1. As per my understanding I can play at least mixes without having a subscription plan. Is it correct ? - For India & China, it will require you to have a NMU subscription to enjoy this service.
2. Will I be allowed to have only offline mixes or more at a time? Will streaming available in HD quality also or only SD quality ?
- These features are not available for your region. But for those who have MixRadio+, they can download unlimited offline mixes and can stream higher quality audio.
Hope this helps.

Mix Radio Log in issue

Dear expert, im unable to log in my mix radio apps with my nokia account, getting error that "NETWORK PROBLEMS"- we couldn't complete that operation, try again later......bt there is no any network issue in my phne, pls tell me what I've to do...??????

Try from WiFi, if that don't work, turn off your WiFi and try again from your cellular data connection. If that fails, there is a Mix Radio app on the PC side, for Windows 8, 8.1, and 10 available in the Windows Store.

Mix Radio Download Error

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