Mixed messages concerning BT Infinity in my area

I have outragously bad interent speeds which can only be described as unbareable. We can't do basic tasks online and as a business owner, it's extremely important that I'm connected to speedy and stable broadband service. My area however is unable to provide such a thing. For 3 years my local exchange has been pushed back to later dates over and over again on the now illusive rollout map and now that it has finaly been updated to support FTTC, I am unable to recieve Infinity. I have contacted BT Customer Care and have been told that my cibenet (BARRHEAD 34) hasn't been upgraded. To add insult to injury they have also said that they have no idea when this cabinet will be upgraded, if at all. So for 3 years I've been told over and over and over again that my exchange was waiting to be enabled and that I'd recieve Infinity when it got upgraded. Now that it has been upgraded I can't upgrade to infinity (Although openreach says my exchange is accepting orders)
So I'm wondering if it would be at all possible to at least find out when my cabinet will make the switch over to infinity. The lack of information is infuriating and it's getting to the stage where moving house in order to recieve modern day broadband is becoming a more attractive option.
If the dely for FTTC takes too long would it be at all possible to recieve FTTP? I'm not completey sure of how this system works but as the cable is coming directly to the home, it would bypass the copper exchange, correct?
Any information would be great and I appreciate that the mods aren't at fault here.

Hi kennytnl,
The Openreach Superfast Fibre Broadband Scheme is being rolled out, done and managed by Openreach so BT Retail (a communication provider/ISP whom operates this forum) does not have much say as to when and if you will be able to get fibre broadband (FTTC or FTTP or equivalent) as that is up-to Openreach.
Your exchange maybe "Accepting Orders" for fibre broadband but your cabinet will also need to upgraded with a FTTC cabinet to allow customer connected to the pcp (cabinet) to get FTTC fibre broadband
Not all the cabinets in a fibre enabled exchange area will be upgraded, so some areas in that exchange area will be unable to get fibre broadband at this current time.
If there is no mention of WBC FTTC when checking the BT Wholesale Database then unfortunately it looks like your cabinet isn't currently in Openreach's fibre broadband rollout plan. 
Click here to see what your looking for in the BT Wholesale Database
The Openreach Superfast Fibre Broadband rollout plans are still being added too. 
So your cabinet may be upgraded in the future, though there is no public time scale on when that will be.
Please bear in mind that in some cases it may not be possible to provide FTTC broadband in areas due to: 
• Your line may be too far from the local street cabinet to have a stable FTTC broadband service such as BT Infinity service.
• Your local street cabinet may not be suitable for fibre optic cables.
• We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
• Your home may not be suitable for fibre optic cables.
• Your landlord may not have agreed to the fibre infrastructure being provided in your building (for example if you live in a flat).
• There isn't a adequate power supply
• Health and safety issues
• No ducting or inadequate ducting
• Not financially viable for Openreach to upgrade as part of the commercial fibre rollout
plus lots more.
The build of the fibre broadband infrastructure in the area isn't always easy and can be very complex.
As to FTTP, this is only available in a few areas around the UK and requires a lot of work as a fibre cable will need to be installed from the exchange to the property.
In areas where the commercial Superfast-Openreach fibre broadband rollout will not be able to reach, your local council or govenment BDUK superfast broadband rollout scheme may be able to help. For more information on your BDUK superfast broadband rollout scheme, you will need to contact your council or government.
Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity.
You can register your interest for Fibre Broadband such as BT Infinity by going to http://www.superfast-cymru.com/where-and-when/register
You can keep checking the BT Wholesale Database and BT Infinity website for the most upto date information as these are updated regularly.
The Superfast Openreach When and Where website is: http://superfast-openreach.co.uk/where-and-when/
Cheers
jac_95 | BT.com Help Site | BT Service Status
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