Mixed payment with loyalty
i'm trying to set up the standard process for mixed payment in WCEM.
with transaction type ISLR, i able to pay full price with points without any issues :
with transaction ISLA, when i choose the option to use points, i get this error i don't understand. There is nothing in the logviewer in nwa about this ...
any ideas ??
system is WEC3.0 SP01 : we had to apply latest SP to make the redeem process working ..
Regards
Hi Jehan
Thanks for your answer : the issue was indeed with step 2 : my setting was set to "C : Flexible Payment Calculation for Reward Products" instead of "F : Flexible payment Calculation for standard products", which is working a lot better.
i selected "C" initially as it's described as :
"Flexible Payment Calculation for Reward Products
This option uses conditions in the product master plus calculations from the IPC for buying reward products. Technically, this means that you redeem points in the reward catalog.
In this option, you can do the following:
Pay the full price with points.
Pay a partial amount using a calculator function that works out the additional currency payment you have to pay after redeeming a certain amount of points.
The customer can decide flexibly on the amount of points they want to redeem."
This is the process i wanted to run. From a buz side, i don't see anymore the difference between option "F" & "C" : in both cases, i use points to buy, full price or not, some products ....
Any ideas ? what is the use/purpose of option "C" ? is-it still working with WCEM/MDM or was it relevant with ISA only ?
Regards
Thierry
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