MixRadio doesn´t recognize my location?

Hi all, I have been enjoying my new Lumia 920 but there are few issues with it that drive me crazy.
e.g. - for some reason favourites part of MixRadio does not work for me - first I was able to add my artists but wasn´t getting any their info when I swiped left - none at all, even though I know they have shows comming up in my area... I was trying to figure out why so I made sure that my phone country setting... and nokia account setting match... but no help, other thing was that when I was offline I wasnt able to get to paused mix through the tiles on main screen of MixRadio (in fact none of the tiles worked - they animated when I pressed but nothing happened) to get to the paused mix I had to go to offline mixes and click on it - then it brought me to the player screen - I guess this is not how it supposed to behave.
During playing it gives me gigs for artists but they don´t take into account my location - so I see everything and have to manually look through gigs to see if there is anything in my area... is it how it´s supposed to be? - that´s kinda useless...
when I wasn´t even able to add any new artists to favourites (interestingly I was able to delete some already added but not others...) I decided to try uninstalling and installing MixRadio again - no help... :-) still favourites part is totally dead, I also tried to sign up for MixRadio+ 7day trial but no help there either (I was thinking about subscribing but with this half broken app...).
The MixRadio gives me premanently error message when I try to do anything with the favourites part or click on star while playing - "We can´t get through Sorry. There´s a problem reaching the music service. Try again in a moment." I also tried to sigh up to my Nokia account as the FAQ of MixRadio suggested (for trying to connect problem) but doesn´t help either...
right now I tried again and I´m able to add artists! but still am not getting any their info - under what´s new section it just says "Who do you love? Updates for your favourite artists appear here." - and nothing appears... :-(
all the location and stuff is enabled...
My phone is Lumia 920 that I got about 12days ago - it is IT country variant with Amber update but bought in Slovakia (new with 2year warranty, not second hand), now using it in Canada with Canadian SIM - Rogers - Canada is where I upgraded the app from Nokia Music to MixRadio (MixRadio officially does not work in Slovakia so I didn´t try it there). Is the MixRadio tied to SIM card or Nokia account settings? I think Nokia Music was tied to account settings... Nokia account is new and 1st for me as well. I use Wi-Fi, not cellular data. I doubt that anybody logged into Nokia account besides me on the phone (maybe before I got it?).
one unrelated thing - my camera lens is evidently of center when I look at the back of device I guess some manufacturing imperfection... - you think it may affect the quality of the pictures and video?
Thanks for any help and suggestions!
Solved!
Go to Solution.

Hi,
Firstly, your country is detemined by several factors, including your phone's regional settings, your SIM card and your NokiaAccount settings, if you used this phone whilst abroad then you may need to check that your regional and account settings are up to date since you have arrived in Canada.
For services like Gigs, you should also ensure that the MixRadio app has access to your phone's GPS location as well as the main location being on in the phone settings. To check this, as well as Location being turned on in the phone settings, in MixRadio itself go to Settings>Location>On:
The concern with favourites may also be related to location, if the music from certain artists is available in Canada but not where the service might think you are, availability of content may vary from region to region.
If all settings in both the phone, your Nokia Account and the MixRadio app are correct, we may have to investigate deeper.
It is impossible to comment on your camera without seeing it, you cold have the phone checked by Nokia Care locally, but of course if it was supplied in Europe it will be covered by the European Limited Warranty which is not valid in Canada.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

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Will "Rebuild IPhoto Library" be able to pull from the external HD?
Why can't I drag and drop folders or files into the volumes in the side bar?
Should I do anything with Ownership and Permissions before I Rebuild IPhoto Library?
Should I press "Apply to enclosed items.” button to set the new read and write settings?
I listed the equipment I use in My Profile in My Products again. I'd done that before. Also, my picture, also in profile, isn't showing up. See what happenns this time.
Thanks. I have so much important stuff in those pictures that I'm very anxious to retrieve everything.
Message was edited by: Rafael Montserrat1

MixRadio doesn´t recognize my location?

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