MM and CRM

Would a SAP MM consultant with basic fuctionality knowledge of the MM module be best suited to work on a CRM prototype?
Are there any links/commonalities between the two?

Hi Linday,
The best combination of SAP CRM Consultant profile is the following - SAP Sales & Distribution Consultant. As SAP CRM has a lot of functionality from the SAP SD core processes. So, for any Sales & Distribution Consultant it will be rather easy to pick up the CRM functionality.
From my understanding, SAP Material Management Module has more integration with SAP Supplier Relationship Management Module as it has to deal with all the Vendors.
But, I guess you can always connect SAP CRM box to any other SAP box. But I have no clue on a exact Business Use Case that can be drafted.
Hope this helps.
Thanks,
Samantak.

Similar Messages

External access to Portal and CRM B2B

Hi,
We have the sap portal and also CRM Java ..we have deployed the CRM Business package on the portal and used the portal IView to call the CRM java application. What is the best way to expose both the portal and CRM java to the external users?
I know we can achieve this using sap webdisatcher, but there are certain limitation in sap webdispatcher when dealing with two separte host name..so please let me know how expose both portal and crm to the external users.
Thanks

First of all you need to have your network infrastructure in terms of Security Zones, SAP has a standard recommendation that I have always use when possible for growing your landscape and exposing your Solutions to either internal or external users:
http://help.sap.com/saphelp_nw70/helpdata/en/9d/44d7bc73ddce4f96f09de874350e78/content.htm
Depending on your security needs you can have 2 portals 1 external facing portal and one internal facing portal, or just 1 portal installed in the Inner DMZ , there is no formula is what your Architects prefer and there are pros and cons in any scenario.
Now answering your question you do not need to expose both instances (CRM and Portal) you only need to expose SAP Portal because the purpose of Portal is to provide a single point of access to your u201Cbackendu201D solutions in your case. So Sap Web Dispatcher will be good choice or you can use a Hardware Load Balancing, if this is for external users then you need HA.
Hope this helps.
Juan Jose Alvarado

Relationship Between ECC Customers (Contact Persons) and CRM BP

Hello,
I am new to middleware and need some help with the relationship between ECC customers/contact persons and CRM business partners.
We are transferring via bdoc this information from ECC to CRM.
Which bdoc types are used when transferring customers/contact persons? I believe it is BUPA_MAIN but am not too sure. How is the relationship between customer its contact person transferred? Is this done through BUPA_REL? I looked at the segment fields in SBDM but am not too sure how to understand the relationship...
Thanks for the help!
Regards,
Tiffanie

Thanks! With the initial load, how do I check what fields are being passed in the bdocs?
I tried to look for customer_main, customer_rel in SBDM and couldn't find it. Instead I used BUPA_MAIN and found some segments but couldn't find all the data that was being transferred (e.g. customer name, address, etc...) Where do I find all the fields contained in the bdoc?
I see them in SMW01 when I view the bdoc contents but can not find the actual structure (data fields) that are being brought in from ECC.
Thanks!
Tiffanie

Communication between ECC and CRM

Hello,
I am in phase of showing communication between SAP CRM 5.0 and ECC 6.0.
I am struggling with finding some simple transactions which are common in both, with which I can show correct connectivity between ECC and CRM.
I need to save some data from CRM and access the same via transaction within ECC, save some data via ECC and access it via CRM. I already established RFC link between ECC and CRM.
Probably communication between SD module of ECC with CRM.
Can you please help me out with this, a clue/correct direction will be of very helpful. Basically I want to know, what transaction I can use for same.
Any help is really appreciated.
Thanks
-Vishal

Hi Glenn,
I followed all steps in document mentioned above. In the end during execution of transaction I selected appropriate source and destination, when I click start transfer objects, it gets stuck in waiting phase.
Among those steps I was not able to perform step#10. Creating Subscriptions for OLTP. My ERP is not displaying this option under subscription wizard. Should it be reason for not starting transfer ? I also do not see ERP logon screen when I select transfer.
My another question is when transfer will complete, where I'll be able to see transferred objects within ERP database ?
Thanks
-Vishal

How to compare the no. items in an order i ERP and CRM?

Hi SAP Experts,
We are facing an issue where the number of line items in an order(same order) in ERP and CRM are different , properly not synchronized.e.g., one order in ERP is having 5 line items but in CRM for the same order has 7 line items.
How to compare and identify the difference in number of line items in ERP and CRM for same orders?
Is there any report or tables , any other way?
Thanks in advance
Best Regards
Succhi

You can use transaction SDIMA for checking if data between crm and erp are synchronized. You can either run a Header comparison or Detailed comparison of the data. It is simple and easy to use. You can find more details here: http://help.sap.com/saphelp_crm70/helpdata/EN/49/2a5a1d6c7f3895e10000000a421937/frameset.htm
Or you can use report CRM_ODE_CHECK_DOC in CRM system to compare sales Documents between R/3 and CRM per transaction type/sales organization or even the transaction number. Also has got options to check transactions Not equal in CRM and R/3.
Regards.

Replication of text determination (business partner) between ERP and CRM

Hello,
in ERP I have maintained a text determination procedure Z1 and assigned it to the text object "KNA1". The textprocedure include the Text ID's "Z011" and "Z020".
In CRM exist the text object "KNA1" and "BUT000". I have customized a a text determination procedure "Z1" and the same Text ID's as in ERP, to booth text objects.
The text ID's don't be replicated, no matter i maintain it in CRM or ERP.
Can anybody tell me, how can I replicate the content of the text ID's? What is the relevant text object in CRM?
Thanks for help
Regards
Andreas

Andrea,
There are objects for replicating the data between CRM and CDB.
CRM_DNL_TTXOB and CRM_DNL_TTXID.
But none for replication between R/3 and CRM. WE need to maintain it manually.
Regards,
Aj.

Middleware on CRM 7.0 for ERP and CRM sales integration

Hi all,
i am involved in a CRM upgrade project in order to repleace the client current release with CRM 7.0.
currently, my client handles sales integration between ERP and CRM using middleware fucntion and in particular SCENARIO A that allows to create sales orders both in the CRM system and in the R/3 system and to change them mutually in both systems.
my question is: new release 7.0 covers all those included functionalities by default without implementing this scenario? If yes, how and what exactly.
thank you in advance and i am looking forward your feed-back
cheers, lucia

Hi Christophe
this can be done. You can call MDM web services for either doing a Free form search or even run a MDM matching strategy to find potential duplicates defined based on rules in MDM.
In one of our projects we have used Web services call from CRM ecommerce portal to MDM for doing a Customer search.
Thanks-Ravi

Services in CRM 4.0 and CRM 5.0

hi
what are the adv and dis-advantages of implementing CRM 4.0 / CRM 5.0
what are the services available in CRM 4.0 and what are the services offered in CRM 5.0
I checked the release notes but doesn't pin point the actual comparison. the release notes just shows the features.....
appreciate, if anyone can share presentations or pdfs.
thanks. krishnan

Hi Krishnan,
To know the difference between CRM 4.0 and 5.0 you should check the release notes on CRM5.0 available on https://websmp204.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000429833&_SCENARIO=01100035870000000202&
There are several functional improvements, new functionalities and better integration points with SAP R/3 - SAP ECC ,
easier usage of IC Webclient, new things within Marketing and campaign management.
Also CRM 5.0 has added many new features like:
- Visit planning
- Warrenty Claims
- Enhanced and easy configurable/ customizable IC Webclient
- Concept of Marketing Organisation
Between CRM 5.0 and CRM 5.1 main change is in architecture. CRM 5.1 is UI based, you have view,component concepts.
(see SAP Service Marketplace quick link crm-inst → mySAP CRM → SAP CRM 2006s → SAP CRM 5.1 Cross Component → Master Guide SAP CRM 2006s).
Currently CRM 5.2 has also been released.CRM 5.0 have a Mainstream-Maintainence till 31.03.2011.
Thanks,
Atin
<b><b>Reward points if it helps.</b></b>

Difference between SAP Business Workflow and CRM Workflow

Hello guys,
Is there any difference between SAP Business Workflow and CRM Workflow?
Are there others workflows types in SAP?
In all SAP Workflow Courses (BIT600, BIT601, BIT603, BIT610) only was talked about SAP Business Workflow, and nothing about CRM Workflow.
Thanks a lot!
Kleber

Hello Kleber,
There is not much of the differance between CRM workflows and SAP Business workflows..
Workflows are esentially part of Basis (BC) components and hence its the same across all SAP products as all these products have components of Basis(BC) in them...
To Conclude, SAP Busines workflows and CRM workflows are the same things... However when you work on CRM, the BOR objects would be belonging to CRM and not to ECC... However conceptwise , there in no change at all.. If you learn BIT100......, you can also work on CRM workflows..
Regards,
Anand

Help required in webclient and crm report integration

Hi ,
how to integrate webclient and CRM reports in CRM 2007 UI.
i dont have much idea in this area.My requirement is integrating CRM report and webclient.But i dont know where to find report adn how to link the report to webclient.
Please anyone help me.
Thanks in advance
geetha,

Hi Geetha,
Create new CRM business role by copying standard SERVICEPRO or SALESPRO
Even u can assign business roles SERVICEPRO or SALESPRO to Oraganization units.
Goto Org assginement and assign these business roles (Goto-Detail Object-click on business roles (Z or standard)-Save it.
Assign your BP to org position
Execute transaction code BSP_WD_CMPWB
Enter CRM_UI_FRAME in test application and click on execute.
select the profile -Left side menu you will find the standard reports.
Regards
Shanmuga
Please let me know my inputs help you to find the report.

RFC connexion between R3 and CRM

Hello,
I have created a RFC connexion between My R3 (HF1CLNT300) and CRM(
HF6CLNT300) using SM59..
but when i test it i have the this :
            Test connexion HF6CLNT300
Type connexion      Connexion R/3
Interr.
Do you know what does mean Interr.?
have i to install any special plug-in before doing all this?
thnx
Message was edited by:
        Mouss Blackman

Hi Abhinav,
There are multiple ways to do this. If you want to stop the overall middleware flow, you can do it in MW_MODE transction code. If you want to stop the flow for a particular system, you can do that in SMQS transaction.
Regards,
Karthi M R.

Stop the Sales Orders flow between R/3 and CRM systems.

Hello Experts,
I am facing one middleware related issue.
I am creating a quotation and Order in Crm system an those are replicated to R/3.
But I am creating some orders in r/3 and those are alos replicating to CRM, I want to stop the flow of Orders between R/3 and CRM.
Please let me know where I have to do the changes.
Thanks

Hi,
What Debolina suggests would stop flow of Orders from CRM to R3.
But what i learn from your post is :
you wanna stop Orders flowing from R3 to CRM.
If m coorect in above, then teh solution for you is different:
You have to filter out the orders.
Goto: R3AC1
Select object : SALESDOCUMENT
Goto Filters tab and set the filter as desired.
This would stop the flow of Orders from R3 to CRM
Kindly reward with points in case helpful
Sharif.

Oracle ERP and CRM Application Architecture Direction

Not sure if this is out of topic for this forum but it seemed the closest I could find. If it is out of topic could someone please point me in the right direction?
Im looking for the architectural direction Oracle is taking for their ERP and CRM applications. Specifically as Oracle moves their applications to the Oracle 9iAS application server will Oracle be changing their application architecture to a Service Oriented Architecture (SOA) as other ERP and CRM vendors are? If not what architecture will the Oracle applications follow?
Phil Montagliano
Xerox Corporation
XIM/Technology, Strategy & Architecture
161 South Chestnut Street Email: [email protected]
One City Centre / 0875-05B Phone: (585) 423-8831
Rochester, NY 14604 Fax: (585) 423-4848

Hi,
bit confuse about your question. are you looking for techniacal architecture or looking for business prospective?
Kindly elaborate your question.
Yogi
[email protected]

Biller Direct and CRM billing

Dear Experts,
Could anyone kindly help to tell me how to deploy Biller Direct? If my company has the license of FSCM, does it mean Biller Direct has been deployed already?
Also, I want to make fully use of CRM billing function. I have seen a demo of biller Direct usage on ISA website, any expert knows how biller direct and CRM billing can interact with each other?
Thanks

Williams,
We are also getting the same error, could you please share the fix.
Rao.

File system for SAP ECC, EP , BI and CRM installation on Solaris/DB2

Hello,
We are going to implement SAP ECC 6.0 with EP 7, BI and CRM on Solaris operating system with IBM DB2 database.
All these applications are going to be installed on single server, as being a basis person, I know this is not all recommended.
But due to client's requirement and keeping cost factor in mind I need to install all these application on single box.
Now here I need your help. as I basis person, I know the required Solaris file system for SAP ECC 6.0 but not having any Idea about other application like EP/ CRM and BI .
If anyone able to help me with required Solaris file system. it will be great help.
Please let me know if there is any query.
Thanks.

> All these applications are going to be installed on single server, as being a basis person, I know this is not all recommended.
> But due to client's requirement and keeping cost factor in mind I need to install all these application on single box.
Why not using Solaris zones/container? This decreases the administrative amount tremendeously since you will deal as with "single machines" but they all run together on one box.
> Now here I need your help. as I basis person, I know the required Solaris file system for SAP ECC 6.0 but not having any Idea about other application like EP/ CRM and BI .
So you'd need to read the installation guides
Markus

Document that explains the differnce between CRM 3.0 and CRM 5.0

Hi,
Please, do you have any power point or pdf presentation that explains delta functionalities between CRM 3.0 and CRM 5.0.
If you could send to me I would appreciate a lot.
Best regards,
Xavier de Toca

Hello Xavier,
I would suggest that you check the <a href="http://service.sap.com/ /~form/sapnet?_SCENARIO=01100035870000000202&_SHORTKEY=01100035870000429833&">Release Notes</a>.
Regards
Gregor

MM and CRM

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