MMS Message problems

I have not been able to send MMS messages...has anyone else been having this problem? If so how did you fix the problem?

agaubatz30 wrote:
I have not been able to send MMS messages...has anyone else been having this problem? If so how did you fix the problem?
Sometimes turning off the phone & removing the battery will fix the problem. Have you been able to send MMS in the past?

Similar Messages

MMS messaging problems after jellybean update.

I am having issues sending and receiving any MMS messages since the update. If I send one it appears on the phone that it was sent. I have questioned several people and they do not receive them. Also I have had several people send me pictures and messages that I do not receive. I have checked the settings and can not find what is causing the problems. Also not receiving all my calls. It's random. Sometimes the phone will ring normally and sometimes it doesn't ring or show that I have missed a call. Any suggestions?

Hello to you Kabull!
Getting the newest update is always exciting, but I definitely don't want you to experience any difficulties! I will be delighted to provide some suggestions to help out!
It seems to me that both issues may actually be related. Generally when a phone doesn't ring or show a missed call and you aren't able to send/receive messages you may not be experiencing a solid connection to the network.
I would start small and highly recommend leaving your phone on, pull the battery out, pull the sim card out. Leave everything apart for about 10 seconds and put everything back together. This will cause your phone to "reprogram" or update.
Let us know how this goes!
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport

MMS Messages problem

Hello,
I got a new bb curve a month ago and I never sent messages since cause I didn't need to. But the other day, my friend sent me a picture but I never received it. Afterwards, I tried to send her a picture but it didn't work either. So I checked all my settings but everything was okay. I even re-booted it but it still doesn't work.
So I checked for answers on the internet and some people say that I need a data plan but I know I don't since my plan doesn't have one but it includes sending picture by text messaging and my sister who has the same phone and same plan can send and receive them without any problems.
If someone knows what else I can do, please help me.
Thank you.

isabellel95 wrote:
Hello,
I got a new bb curve a month ago and I never sent messages since cause I didn't need to. But the other day, my friend sent me a picture but I never received it. Afterwards, I tried to send her a picture but it didn't work either. So I checked all my settings but everything was okay. I even re-booted it but it still doesn't work.
So I checked for answers on the internet and some people say that I need a data plan but I know I don't since my plan doesn't have one but it includes sending picture by text messaging and my sister who has the same phone and same plan can send and receive them without any problems.
If someone knows what else I can do, please help me.
Thank you.
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you contact your mobile service provider for formal support...MMS does require proper service books on the BB in order to function...it is entirely possible that your mobile service provider has not configured something correctly.
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Verizon in store management is pathetic (insults military member, can't fix mms messaging problem, encourages cancellation of verizon services!)

I have had issues for several months now with my Razr Maxx HD with an inability to send or receive pics in several different messaging apps, in normal and safe modes. In addition to no pics, almost every time I open the app, I get the same "unfortunately messaging has stopped working". I tap "OK" and it takes me back to the home screen. After reading the forum posts on Verizon wireless website, I download the Verizon Messaging app and see the exact same issues (no pics in or out and same 'unfortunately it's stopped' error).
About a month ago, I went to the Verizon wireless store in Norfolk, VA on Military Highway and the manager, "Bakari", stated that the problems with not being able to send or receive pics in my messaging app is not Verizon's issue to resolve and he said it's my responsibility to figure it out! Today, Saturday 27 Sep 2014, I go yet again to the Verizon wireless store and unfortunately had to speak with the same store manager "Bakari". Not surprised, he was of absolutely no help. In fact this time he even suggested I cancel my existing contract with Verizon and said "you may be happier with another company". After staying with Verizon for 8 yrs 9 months with a $200/month bill, I am disgusted with the quality of service from Verizon and especially embarrassed by the quality of management they put in charge of their stores. The employee I was dealing with this evening when the "manager" was attending other issues said to me "don't pay attention to him, we're not sure how he's a manager here. He makes everything worse."
While at the store tonight, I notice a sign that says that "Verizon PROUDLY offers military discounts". I asked the manager about this and specifically when this discounted started. I informed him that I have been active duty U.S. Navy for 15 years and every day of the almost nine years my family and I have been with Verizon. I was shocked when he says "we don't advertise that here in a military town, we would lose too much money". As disrespectful as that was, I bit my tongue and asked if this discount can be back dated with proof of service back to the beginning of this discount. He answers with "can't do that Sir, it's not our fault that you didn't provide proof of your military service in the past."
The manager recommended I call the retention department to discuss cancellation and after 37 minutes on hold before trying again and another 24 minutes on hold before getting disconnected, I lost patience today dealing with Verizon. I am disgusted with this company, their management and their completely unethical approach to the customer. I have been unable to simply receive the services I'm paying for with texts and mms pictures, receive any assistance at all from in-store visits, have incompetent managers to deal with and finally, receive no attempt to make a long time customer happy with any replacement or upgrade on a phone that I've apparently been eligible for a military discount for quite some time!
At the end of the day, I will not stop until I can get the attention of someone in a corporate management level to express my displeasure with performance, management ethics and customer SERVICE. Had this embarrassing excuse of a manager simply exercised his management authority to either resolve or replace my phone, I would have gladly stayed with Verizon for another nine years.

Thank you Verizon for showing me that you don't deserve my business. Went with another company who paid the outrageous termination fee for us and we transferred all of our lines and business to a company that is deserving of our hard earned money.
Hopefully the manager of the Norfolk store, Bakari, reads this and is made aware from Verizon management that he directly caused the loss of a customer that had been with Verizon for nearly nine years. Got out from Verizon for no charge, got a working phone (BRAND NEW SAMSUNG GALAXY S5 FROM THE RAZR MAXX!) and reduced our monthly payment by 48%! Hopefully anyone that reads this looks into the other companies that offer buy out incentives with free upgrades, no annual contracts and a monthly payment that reduced us personally from over $200 per month for my family to just over $100 and increased our data plan from 4GB to 6GB per month!
DO YOURSELF A FAVOR AND LEAVE VERIZON! THE "INCREASED COVERAGE" IS NOT WHAT YOU ARE LED TO BELIEVE. TAKE A LOOK ONLINE AT THE SITES THAT ALLOW USERS TO REPORT DEAD ZONES AND YOU WILL SEE THAT THERE ARE COMPANIES THAT HAVE JUST AS GOOD COVERAGE WITH FAR LESS COST AND MUCH MORE ADVANTAGES! THE BIGGEST PREACHERS OF INCREASEDE "COVERAGE" ZONES ARE VERIZON AND VERIZON USERS!

PROBLEMS WITH DOWNLOADING MMS MESSAGES & STORAGE

Hello all,
I've had the Nokia Lumia 800 since last Saturday... Thus far have been very disappointed and I'm seriously considering on going back to my old N8 with which I had no probs whatsoever.
A Problem - another one - has arisen;
I had a close friend send me an mms message, and in that messgae it said 'get media content now' so I did... Thing is, were the hell does the content get stored to, because I sure as heck cant find it!
I've checked the picture hub, everything... But am I missing something?... Any help would be very much appreciated here!
Regards,
Dallas.

You didn't try hard enough..
Tap on the picture then on the lower right (three white dots) and save to phone.

Cant download mms messages on btmobile.....another problem!

hi guys, as above....i cant download mms messages on btmobile. is there a setting i can change?? ive downloaded and installed bt's stuff and it still wont work. thanks.

If it's a new Nano Sim swapped from another, sometimes some services don't reprovision correctly to the new sim.
Call bt mobile and have them manually remove the mms service then reprovision it to your account.
It will then reactivate within 24 hours.

HT1349 My iphone wont sync or update when connected to itunes and also my iphone stopped mms messaging these problems seem to have come out of no where if anyone can help would be appreciated?

My iphone wont sync or perform updates while connected to itunes and also my phone suddenly stopped mms messaging if anyone can help would be great

Basic troubleshooting from the User's Guide is reset, restart, restore. Has any of this been tried?

I am trying to pair my cell phone and tablet using Messages App, but only MMS messages will come through on my tablet. I've tried pairing and unpaired, reinstalling app on my tablet, and can't figure it out. Any idea how to fix this?

I am trying to pair my cell phone and tablet using Messages App, but only MMS messages will come through on my tablet. I've tried pairing and unpaired, reinstalling app on my tablet, and can't figure it out. Any idea how to fix this?
Thanks

I Shared my most ridiculous situation but didn t log under your problem.
sorry, I gave you your answer under sunshine99 or Dianna. I want out and you want in.
if you not find just email me at [removed]
thanks
Personal information removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Experiencing issues sending/receiving MMS messages after updating to iOS 6

I, like so many others, have been experiencing problems sending/receiving MMS messages after updating to iOS 6. Other than that, I really do like the new update. I have an iPhone 4S with Verizon. I have been to Verizon, and the issue is not with my plan; it is definitely with the update. My friend updated her phone also, but her phone is just the iPhone 4. She does not experience these issues. Is Apple aware and trying to fix the problem? It is soooo frustrating! I cannot send/receive picture messages, nor can I send/receive group messages. --- Has anyone come up with a solution to fix it yet, or is it something that Apple will have to do?
Thanks in advance.

I also am having the same problem. I can't send a pic to anyone who doesn't have iMessage. Also, I don't always get the alert when I have a new message. I never had this problem before I updated to IOS 6. I have AT&T & an iphone4. It's isn't jail broken. I've been reading forums for a couple weeks now and apparently it has something to do with the apn. And I don't know how or even if I can change it. Then I also read it might have something to do with a damaged SIM card. And it might have been damaged when we updated. But those are just theories.

MMS messaging

I have a moto g and I am having problems receiving MMS messages. I can I receive then if I have my data on but when I don't it doesn't even tell me I have a message waiting to be downloaded. Also when I have my data and WiFi on at the same time I still can't recive MMS so if you guys could please help solve this problem with me I would appreciate it.

Andyhull,
Help has arrived! Do you have a post pay or pre pay account? Are you experiencing issues with receiving messages from all users in those instances or just Android or iPhone users? Zip code? When did this issue begin?
EfrainM_VZW
Follow us on Twitter @VZWSupport

KIN One m won't receive mms messages

My KIN ONEm won't receive mms messages, I've had the problem once or twice before and every time it's happened it shows this error message "someone sent you a message but it can't be retrieved right now" with the error code "3-4003" it's fixed itself in recent times, but this time it's been going on for a few hours and it won't get fixed, what should I do?

I had the same problem and fixed it by going into:
settings, wireless & networks "more", mobile networks, then you need to "enable" data access over Mobile networks
It will then have a check mark on "data enabled"
After I did that I immediately was able to send and receive MMS.

MMS messages on 5500

I'm having some problems sending images and videos in MMS messages.
First, the image scaling works a bit illogically. If I take a picture using the max resolution 1600x1200 and image size is set to 'Large' in MMS settings, the image sent ends up being 400x300. When the image resolution is set to 1152x862, the resulting image ends up being 576x432. The 'Small' setting in every case results in uselessly tiny resolution and 'Original' resolution produces too large images. Seems to me that 1600x1200 resolution using 'Large'-setting should produce an image that is (sizewise) larger than 1152x864 with 'Large' but still smaller than 640x480 with 'Original', but this isn't the case. How can I get an in-between sized image sent?
Second, sending video clips of sensible size is all but impossible. Even using the smaller resolution of 128x96 a clip longer than 5 seconds is getting too large. On my previous phone, 5140, I could easily record 15sec clips with resolution of 128x96 without them being too large. Any way around this, since there aren't any settings for video quality except for the resolution?

lazi_dazy wrote:
why when you get an mms does it not play the sound with the message...it only gives you the option to save it or set as ringtone. Then if you do save it you cannot delete it..UGH..Does any one know how to fix this problem?
Hello and good morning!
I am not able to duplicate this issue, as I do not have access to a KIM TwoM at this time. However, I can still help to get this fixed. What I am going to do is escalate this to our product team to have them test and get back to me with an answer, then I will post back to you my findings!
Please PM me your phone number and MEID (Settings>About Your Phone>View Phone Details) so I can contact the product team for more information.
Thank you so much!

Messaging problem on IOS 6 - messages fail when contacts have linkages

Hi,
I don't know if anybody else is having this problem as well; I could not find anything particularly like this issue which is affecting me. Perhaps it's possible that others have experienced this problem and just used the workaround and not bother to notify Apple.
When IOS 6 linked up with Facebook it reimported all my facebook contacts into my contact list,which meaned that I had many duplicates of my contacts where I once had their original numbers in my contacts on the phone without the need of a new card, with facebook email address included and whatever it could obtain from FB. I found a solution online that you could then link your contacts to get around that issue, by clicking on the link button. You could then amalgamate those duplicate contacts (sometimes had 3 or 4 contacts for a single person).
A solution was needed because anytime you accessed your contacts to give someone a call, or send them a text, you'd have to flip through around 4 or 5 contacts at times to just get to the number .
Now I believe this is causing an SMS issue. If you go to your contact list, and select one of those contacts that have been 'grouped', and you select to message them, it sometimes brings up a completely fresh SMS window, without the history of SMS chats that you ordinarily have for that contact. This new message that you started is likely incorrectly pointing to the wrong details to make an SMS.
This is a ridiculous oversight and I am surprised that Apple hasn't caught onto this ?
Anyone else experienced this or know of a solution to this problem, other than searching through your message history and try to find a 'working SMS' with that contact ? Also I know you can probably delete that contact and just create a new contact for them. Surely this is something apple should have fixed by now ?

Hello folks
Firstly, apologies for the delayed response. Have been out of town with no access to internet, hence the delay.
To answer some of the questions posed here-
-This does not happen when I sent the text message to 4 or 5 people
-I have usually come across this scenario when I try to forward a message I have received to people in my contact list.
-Yes, each and every message is definitely sent to a mobile phone number and not to an email id
- When more than 10 people are selected it definitely changes to MMS and has shown the message size as 0.5kb (about 12 recipients)
- There is no option of 'text message' when options>sending options>message type is chosen once the message turns from text to MMS message, after more than 10 recipients are chosen.
-The message I tried to forward consisted of about 150 characters
Any help to get to the correct cause and find a solution would be greatly appreciated as I often forward a messages to a lot of people in my contacts list.
Thank you to each one of you who has made an effort to help me.

MMS Message Send Failure

Well the topic pretty much explains the problem. Whenever I try to send a MMS Message, whether it be an existing photo or one just taken by the camera, the message will look like it's about to send, but right when it's on its way the error icon will pop up and I'll get a "Message Send Failure".

Could this have anything to do with the fact that I've been using the 1st Gen since it came out and AT&T might not have activated my MMS features?

Not always receiving MMS message notifications

I haven't received any MMS message notifications from my friends for approx. the last week, and they certainly have been sending them to me. I know this is definitely happening from Sprint and Verizon customers trying to send to me. I have had issues in the past where receiving from those networks would be flaky (meaning, sometimes I'd get them, sometimes I wouldn't). However, I receive ALL of their SMS, just not the MMS message notifications. Does anyone else have this problem?
Thanks!

Okay, I found the problem. After being elevated to a Level 2 technician, it turns out that upon changing my text plan over to the "Family Text Plan" last week, that it prevents MMS from being sent to iPhone users of that family account. I switched back to the iPhone Text Plan, and now all is well and I can received MMS again.
I asked her how many iPhone customers are being affected by this "publicly unknown" issue, and she said, "Probably a LOT!". She did say that later this summer all that will change with the new iPhone 3.0 MMS ability becomes active. HAHA, all those people will finally start getting texts that didn't know/understand before.

MMS Message problems

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