MMS not working in iPhone4S when installing config profile with APN

When we use the iPhone Configuration Utility (either the latest version or previous versions) to create a config profile with APN info, then install the profile to an iPhone4S, we noticed that MMS (multimedia messaging) was no longer working. This means we could not send or receive MMS messages. And this is MMS going over the MMS protocol (and not iMessage). We had not seen this before. We routinely do config profiles with APN info and have done for all iPhone models and iOS version before the new iPhone4S. Never had a problem with MMS or anything else. This is for iPhone4S devices in the AT&T network. It is easy to reproduce and you don't need an enterprise APN for that. In fact just a config profile with AT&T's APN settings will still break MMS when installed (other than the MMS, everything else works fine).
It does not appear an iOS 5 issue. iPhone4 (or iPhone3GS) with iOS 5 do not have this problem. It appears to be tied to the new iPhone4S hardware. The same configuration profile (with the APN info) works fine on iPhone4 with iOS 5 (MMS works fine), but when you put the very same configuration profile to an iPhone4S, MMS quits working.
Doing a network reset does not solve the problem. Only removing the profile fixes the MMS
Any ideas, explanations or workarounds?

I called the Apple care line, and eventually got to 4th tier support, where they declared that there must be an issue with the APN I'm using, regardless of the fact that none of the iPhone 3G, 3GS', and 4's in our office are experiencing this issue while using the same APN.  I guess I shouldn't be surprised about this, afterall who'd expect Apple to actually admit there's a "bug" in one of their products, especially since this is hapenning to a very small number of users on the 4S.  Getting to 4th tier support was free, but to be able to talk to someone who can actually investigate this issue will cost $700.
I offered to give them access to our private APN for testing, but they were "unable to do that sort of testing".  Additionally, we have tested using a public APN from AT&T (wap.cingular), and still experience the same issue.
Lastly,  I did some further digging, and I think it has something to do with PDP Context 2 not getting an IP address.  As a disclaimer, I have no clue what a PDP Context is, what it does, what it's for, but obviously MMS needs it.  Going into field test mode on the phone will allow you to see the PDP Contexts, and is where I got this info from.
On the iPhone 4S, without an APN profile installed, the PDP Contexts are listed 0-3.  These 4 contexts have values for an APN, and an IPv4 address, although context 0 and 2 are the only ones that have values in them.
When an APN profile isnt installed, MMS' can be sent, cellular internet doesn't work., the values are:
Context 0
IPv4:    ip is blank
APN:   phone (this is the default APN for the iphone 4s on att).
Context 2
IPv4:     has a valid public IP address
APN:     wap.cingular
When an APN profile is installed, MMS's can't be sent, but cellular internet does work, the values are:
Context 0:
IPv4:     Valid public IP address is present
APN:     Our enterprise APN
Context 2:
IPv4:     ip is  blank.
APN:     wap.cingular
It appears that when Context 2 has an IP address, MMS' are able to be sent.  One other interesting fact, on the iPhone 4, only 1 PDP Context is listed, while the 4S has 4 listed.
Hopefully this issue will be resolved in the 5.1 update, as this update contains a baseband update for the 4S, updating it from 1.0.14 to 1.2.01-1.  Unfortunately I don't have access to a 5.1 beta, otherwise I'd test this my self.  If anyone has access to the beta, and wants to test APN profiles/MMS send status, we'd greatly appreciate it!

Similar Messages

  • GPS not working in IOS6 when installed on iPhone 3GS and iPhone 4?

    Can somebody confirm that GPS location data (not from cell or wifi) is no longer functioning in IOS6 when installed on iPhone 3GS and iPhone 4?

    I have the same issue exept my phone doesn't ring for incoming calls. I've tried every fix, restored the phone and spent over an hour on the phone with Apple Care doing a second restore. The supervisor told me that he hadn't heard of the issue at all and came to the conclusion that I'd somehow broken the silent switch and that I'd have to pay $150 to have it repaired, despite my insistance that it was obviously a software issue since the problem started immediately after I updated to iOS 6. Total BS. I want this issue resolved immediately considering that the phone is virtually useless to me if I have to carry it around and continually check for notifications and incoming texts, phone calls, etc.

  • MMS not working on AT&T via iOS 6 with iPhone 3GS

    Hello to all, I need your help with a problem I am having using iPhone 3GS 16GB (AT&T) via iOS 6.  I am having no luck being able to send any MMS's (Pics and Vids).  I have reseted all settings, network, data, etc. to no avail.  This phone sent everything perfectly prior to the iOS 6 update now all I do is send regular texts via SMS.  Any help is greatly appreciated.  This phone is not broken, and I've heard this from atleast half a dozen people they are having no luck sending MMSs as well.  This update has been a disaster from its launch to know.

    I was able to solve the problem by visiting the local ATT store. My 3gs, given to me by a friend, would not send or receive group or picture messages. I had simply inserted my non-smartphone sim, and upgraded my service for an iPhone. i fugured the service upgrade would do the trick.  NOT.  I tried every fix I could find in these forums to no avail. I was prepared to get a new phone but the great folks at the local ATT store (LInton, IN) simply logged into their ATT system on my account and inserted the serial# and IMEI number in the appropriate spot and BAM - messages started flying IN and OUT.  No new phone yet.  If, like me, you took an older non-smartphone provisioned SIM and used it in another phone - this may work for you.  It took less than 10 minutes, after I had spent hours reading forums on APPLE and ATT and attempting multiple fixes.

  • TS1718 I tried to update, did not work, unintstalled did not work.  Now when I try to install i get error message "The feature you are trying to use is on a network resource tha is unabailable.  Looking for itunes64.msi path.

    I tried to update, did not work, unintstalled did not work.  Now when I try to install i get error message "The feature you are trying to use is on a network resource tha is unabailable.  Looking for itunes64.msi path.

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • My ipod is not working at all when i plug it into my laptop i get an itunes sign and below that plugin sign

    My ipod is not working at all when i plug it into my laptop i get an itunes sign and below that plugin sign also it says new software found however it first asks me to install the software disc which i dont have it with me now can you plz check for the same and reply asap...please thanks.

    The link I and Ingo provided included:
    1. Remove iTunes and related components from the Control Panel
    Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
    iTunes
    QuickTime
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    Apple Application Support (iTunes 9 or later)
    Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
    That is more than quicktime and iTunes.  Follow all the instruction in the link for removing and reinstalling the Apple software.

  • Windows vista not recognizing my iphone4s when i open itunes, keep getting trust / dont trust message on phone and always press trust. Not sure why it's started doing it. Can not synch iphone at all or add new music....aaahhh

    windows vista not recognizing my iphone4s when i open itunes, keep getting trust / dont trust message on phone and always press trust. Not sure why it's started doing it. Can not synch iphone at all or add new music....as itunes does not pick up the phone I have connected anymore. My ipod synchs fine still and thats over 6 years old!

    Hi rubicon7,
    Welcome to the Support Communities!
    The article below may be able to help you with this.
    Click on the link to see more details and screenshots. 
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    If the issue is not resolved, you may need to uninstall iTunes and all of it's components, and reinstall the latest version as explained in this article:
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    I hope this information helps ....
    Have a great day!
    - Judy

  • I downloaded Lightroom version 5.7 in order to support tethered capture on my Nikon D750 and its still not working. Additionally when I was prompted to give my serial number for the update it was no where to be found on my Adobe profile although I purchas

    I downloaded Lightroom version 5.7 in order to support tethered capture on my Nikon D750 and its still not working. Additionally when I was prompted to give my serial number for the update it was no where to be found on my Adobe profile although I purchased, and am paying monthly for my creative cloud for photography. Please help

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • My Creative Cloud does not work anymore. When I try to reinstall it I receive the message "AAM cannot initialise". I have tried all the instructions but it still does not work. Robert

    My Creative Cloud does not work anymore. When I try to reinstall it I receive the message "AAM cannot initialise". I have tried all the instructions but it still does not work. Robert

    Try perform below steps.
    Open task manager by pressing Ctrl + Shift + Esc  keys. Click on more details if the option available.
    Then end all Adobe related processes, including Creative Cloud and Coresync ( if running )
    Then hold windows key on your keyboard and Press R key.
    It will open Run window
    In Run window, type Appdata and click on Ok
    Open Local > Adobe folders
    Delete AAMUpdater and OOBE folders
    Then navigate to C:\Program Files (x86)\Common Files\Adobe
    Delete Adobe Application Manager and OOBE folders
    Go back to Program Files (x86) and Open Adobe folder
    Try deleting Adobe Creative Cloud folder, if it is not allowing rename it to Adobe Creative Cloudold
    Download and install Creative Cloud App from below link
    https://creative.adobe.com/products/download/creative-cloud
    Then check

  • HT4061 my computer is not recognizing my iphone4s when plugged in

    I got a new computer, (HP  Pavillion)  and it is not recognizing my iphone4s when plugged in. What to do?
    nnurlaw

    You could try the PRAM and SMC reset.
    Are there any other USB devices plugged into the machine, if so unplug them.
    As a work around you could use a powered USB hub until you can get the problem fixed.
    Use the system report to check on any anomolies in the power and USB sections.
    i.e. About this Mac/more info/system report

  • Webmail is not working internet explore after installed sp3 exchange 2007 roll up 15

    webmail is not working internet explore after installed sp3 exchange 2007 roll up 15 but mozill firefox webmail is working fine

    Hi,
    Does the issue happen to all users? What’s your IE version? Is there any error when you access OWA 2007 in IE?
    Please click Compatibility View settings in your Internet Explorer. Then, add the OWA site to the list of sites to be viewed in compatibility view and check whether the issue persists.
    Regards,
    Winnie Liang
    TechNet Community Support

  • Window 10 upgrade. Graphics driver not working even after re-install

    Notebook pavilion DV6 3280.  Just upgraded to Windows 10 and AMD graphics driver not working even after re-install.  What do I do?  Is there another driver not on the HP Website that I should try?

    Hello,
    '''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
    ''(If you're not using it, switch to the Default theme.)''
    * You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
    * Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
    ''Once you get the pop-up, just select "'Start in Safe Mode"''
    '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
    ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
    ''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
    Thank you.

  • Keyboard plugs into the back of my display does not work? but when I plug the keyboard into my MacBook Pro it works fine? is it my display Monitor?

    My keyboard plugs into the back of my display monitor it does not work? but when I plug the keyboard into my MacBook Pro it works fine? is it my display Monitor?

    Try:
    - Resetting the iPod:
    Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.
    - Resetting network settings: Setting>General>Reset>Reset Network Settings

  • Sbi mobile banking is not working in iphone4. i can't make video call to other than iphone4

    sbi mobile banking is not working in iphone4. i can't make video call to other than iphone4

    What troubleshooting steps have you tried?  Have you tried resetting the iPhone? or restoring it?

  • HP Photosmart C6300 printer/scanner not working after Snow Leopard install

    HP Photosmart C6300 printer/scanner not working after Snow Leopard install
    Reinstalling etc does not work - does anyone else have the same problem or a clue as to how to fix this?

    Keith,
    I got a C6280 and the scanner does not work anymore. I am for 6 days in contact with HP. The last printer driver install form the apple web site does not open the image of HewlettPackardPrinterDrivers.dmg because of an invalid checksum. The skipping of the validation gives and error in the install.

  • HT3917 My apple wireless keyboard is not working after new batteries installed

    My apple wireless keyboard is not working after new batteries installed.

    Do you get a steady green light to say there is a connection.    If not, are the batteries the right way round.   Do you have a monitor to tell the batteries strength. Is there a reading.   Are the batteries good quality ones, Duracell, Energiser or Apple rechargeables.

Maybe you are looking for

  • Can't open sent Word documents

    I have been getting more and more emails with Word attachments. When I try to download them, a Word document icon appears on my desktop, but when it is downloaded, the icon changes to a folder with the document name, but in a folder. When I open the

  • Hierarachy display in report

    Hi All, How do I display the hierarchy in my report in expanded manner by default? when I execute my query the report comes with the higher node. I manually expand the hierarchy by right clicking on it. I want to display all the nodes expanded by def

  • Teradata destination ODBC connections failing in SSIS job

    Windows Server 2012 R2 SQL Server Integration Services 2012 Teradata 13.10.00.14, Driver 14.10.00.06 We have a situation where ODBC connections to Teradata destination database keep getting errors from time to time, not every night though. Some night

  • Difference between Abort and Terminate

    What is the difference between aborting and terminating a sequence? Solved! Go to Solution.

  • Images all corrupted on screen in CS4

    I just installed CS4 and when I open any image it either has a weird screen over it or a bunch of triangles, some black and some from the image.  Doesn't matter what type of image. I tried removing cs4, turning off virus protection and reinstalling b