MMS pictures show up as black screen. How do I resolve this?

When I receive mms messages  I can only see the small icon of the picture, and when I tap to enlarge the picture it shows up as a black screen. I've tried exiting the message app, turning off my phone... any suggestions to fix this problem?

You are going to need to replace the hard drive. Give us the model of your laptop and we can link you to a picture manual showing how to do it. Very easy. The issue is going to be restoring the software, but post back and we can help with that, too. If you are under warranty HP will replace the drive for you.

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