MMS texts not working properly since updating to KitKat

I used to be able to send and receive group texts although I would sometimes have to 'download' the group messages, which was a pain but at least I got the messages. Since updating to KitKat on 5/21/14, I have been unable to receive group texts at all and any pictures are VERY slow in coming to me. For the group texts, I will receive a notification but can never actually SEE the text no matter which way I go in to see the message. With pictures, there will be the little (1) - or whatever number of pics I've received - at the bottom of the messaging icon, but the pictures don't show up at all, or they will come through after I turn the phone off and back on...which I don't do every hour of every day. This is so annoying!
I have seen other people in the forums having similar problems and they have recommended force stopping the messaging app, clearing the data...blah blah...but that doesn't work. I did a chat with a Verizon rep earlier today for about an hour and still didn't get a fix to my issue before I had to sign off of the chat due to a meeting. She had me delete all my text threads (which I wasn't a fan of), and doing the force stop, clear data, clear cache, etc. none of which worked.
This is making me not like my phone right now.

Hi Kevin. Thank you for your response. I was using the normal text messaging application, not Hangouts. I'm having issues with the picture messages no matter where I am at, on Wifi and on mobile data. The Verizon tech I chatted with yesterday had me try both ways and should be documented in my account if you can access that information.
I did try downloading a 3rd party app last night (Textra) and picture messages go fine through that app, but I still have the trouble with group messages. I tried to send a group text to my husband (on an iPhone) and my cousin (on a Samsung) to test things this morning and my cousin received it and my husband didn't. When my cousin responded it went to a single thread, not the group text.
I would really like to just use my phone like normal, without having to find a suitable 3rd party app to make things work right with my messaging.

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MMS texts not working properly since updating to KitKat

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