Mo will not open a page. will not open menu bar. sometimes mouse show up/down arrow, side/side arrow or unresponding circle.

Mo opens up but then does nothing. The mouse changes to an up down arrow then to side to side arrow then to unresponsive circle and sometimes a normal mouse hand. I tried to open a site from history but nothing happened but when I closed it, it said there are two tabs open when there was only one. It started when I had about 10 tabs open (normal). At first I could not shut it down but then I could hit the red X. When reopened it did not show the crash page. When first opened the menu bar will drop down and the bookmark tabs will show bookmark but then it doesn't do anything. I have Webroot anti virus software installed. I tried to add troubleshooting info. It shows the info but will not copy data using the button, or control all then control copy. I am doing this in explorer. I posted something but do not know what it is

Create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

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