Mobile Account Sync Is Grayed Out

Dear Friends,
One of our users started having problems using account syncing, they had contracted Flashback and asked to have their OS reinstalled. The system is bound to AD and things worked for a while and then they installed VirusBarrier X6 and made some changes. At first the sync wouldn't work and now the option is grayed out for all users on the computer from the Preferences Pane. We have unbound and rebound the system and tried a permissions repair. What might be blocking this service from running? Thanks!

I have the same problem with my ipod nano. I downloaded tunes from my old pc. ITunes does not recognise it from my new pc and I cannot sync.

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I know having a device you can't use can be frustrating. I have located an article that will walk you through a series of troubleshooting steps:
Restoring iPod to factory settings
http://support.apple.com/kb/ht1339
Warning: Because restoring erases all the songs and files on iPod, back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library. If you use the Nike + iPod Sport Kit, see this document for more information.
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Thank you for contributing to Apple Support Communities.
Cheers,
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Slugman85
Re: Sync Apps Grayed Out
Feb 13, 2012 9:41 PM (in response to David -MrWho- Brodosi)
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Mobile Account Sync Is Grayed Out

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