Mobile data usage meter is HUGELY overcharging me...why?

It's 4-5 days since I got my sim card for the $49 Freedom Connect BYO plan.  That's a plan with 1.5 gigs included data and 25c per megabyte for excess data.  My data usage meter says I've used 0 kb of my included data and over $400 worth of pay as you go data (200mb charged at $2 a megabyte).  I spoke to the chat support a few days ago and they confirmed this is 'wrong' and said they 'take the charges away'.  Well, since then, my data has continued to be charged at $2 per megabyte.  Holy cow, does Telstra want my house?  Can anyone clarify, reassure or otherwise me about this?

jonandemi wrote:
Thanx Ben_F i hope you get payed mate I have received tokens of appreciation from Telstra for my work on these forums, however that isn't why I come here and it isn't why I post (I think Jokiin and Drat would agree). jonandemi wrote:
 just cant believe how regular these problems are and telstra do nothing to fix up the usage meter. How many people get ripped off and dont know and how many people get ripped off and dont have the guts to fight/know how to get the moeny back (huge amounts).Thats subjective really..... There aren't as many posts on this issue as, for example, the SG2 threads. As for not knowing, I would assume that customers would think about contacting Telstra via Phone, Email, LiveChat or via  a Telstra Store (Last Resort). Customers should feel free to able to contact suppliers and ask questions about their account. jonandemi wrote:
I know of 3 people personally who have payed over $800 each and left telstra for good because they just didnt want the stress of dealing with it or didnt know how to deal with it. They just payed it.I've had the issue happen to me once (wasn't aware of my limit). When I spoke with LiveChat it was refunded, and it took me half an hour. Pretty good for about $400 of charges. jonandemi wrote:
Its wrong, a usage meter should be up to date to the hour at least.If you knew how usage was metered and counted, you understand why it takes 24 hours usually. B.

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